IT service management

Here's to the future! PTC CEO Jim Heppelmann on the changing PLM market and where the $1.46 billion ServiceMax takeover fits in This article is sponsored by:

With the ServiceMax acquisition now complete, PTC's CEO outlines some of the things that customers can expect to see come next.

ServiceNow eyes $8.5 billion revenue in 2023 - delivers solid quarter This article is sponsored by:

ServiceNow CEO Bill McDermott believes that the current macroeconomic conditions are working in the vendor’s favor, as buyers make more informed decisions about value.

Atlassian brings automation to Confluence to help curate the 'content explosion' This article is sponsored by:

Atlassian this week brings workflow automation capabilities into Confluence and adds new connected automations to Jira.

Confluence Automation rule building - Atlassian

Leeds Building Society banks on better service performance with Dynatrace AIOPs This article is sponsored by:

The Society has used the platform to move from reactive support to a proactive approach to service management.

The role of Enterprise Architect evolves to focus on business value This article is sponsored by:

As organizations digitally transform, Enterprise Architects are not losing their relevance - the role is, in fact, becoming more important

Architecture of ERP system with connections and hand showing gear to success concept © everything possible - Shutterstock

Changing moods on IT investment - a gift to ERP leaders, or coal in the stocking? This article is sponsored by:

CEOs must be prepared to adjust their transformation pitch to the board, says John Appleby, CEO of Avantra. But can hyperautomation drive a better business case, or is it hyperbole?

The Befana sock with sweet coal and candy on wooden background. Italian Epiphany day tradition. © vetre - Shutterstock

CBS transforms its marketing processes with Atlassian tools to help measure creative output This article is sponsored by:

Creating advertising assets at CBS is a complicated, multi-team process. With the help of Atlassian’s Jira and Confluence tools, the television network has streamlined its marketing activities.

An image of a man sitting in front of a TV screen watching it

How do companies balance cloud migrations and core ERP upgrades? Fresh data reveals transformation plans and obstacles This article is sponsored by:

ASUG's latest research delved into the drivers behind SAP customer transformation efforts and the role of MSPs. Geoff Scott mulls on the ERP obstacles being faced and the reasons behind cloud migration choices.

Bridging the gap using business technology and automation tiny person concept. Smart and effective leadership with problem solution and tech assistance vector illustration. Businessman and gear bridge obstacle course © VectorMine - Shutterstock

The Very Group adopts Jira Service Management to improve employee experience and comply with financial regulations This article is sponsored by:

Online retailer The Very Group is bolstering its service experience across the business through the use of Atlassian’s Jira Service Management tool.

An image of people in the Very Group offices

Frasers Group heads off Log4j and streamlines acquisitions with endpoint security This article is sponsored by:

Tooling from Tanium is protecting the firm form zero day vulnerabilities and is now key to Frasers’ IT due diligence

An image of a store front with Frasers Group brands

The underrated practice of ERP systems automation - Scotts Miracle-Gro shares its SAP example This article is sponsored by:

At SAP TechEd, we heard plenty of useful talk on SAP automation, but mostly from a low-code/business user angle. What about ERP systems automaton? Avantra customer Scotts Miracle-Gro shares its ERP automation lessons.

Avantra's Brenton O’Callaghan interviewing Manikantan Velayudhan Pillai, Manager or Scotts Miracle-Gro Company

PTC's field service long game pays off with $1.46 billion purchase of ServiceMax, complete with "Salesforce angle" This article is sponsored by:

PTC has waited a long time for this moment, but yesterday's announcement of a ServiceMax takeover has been worth that wait, according to CEO Jim Heppelmann.

ServiceNow’s Chief Strategy Officer, Nick Tzitzon - ‘Let’s open the floodgates and rethink how businesses run’ This article is sponsored by:

Long-time advisor to ServiceNow CEO Bill McDermott, Nick Tzitzon, offers his thoughts on how businesses can succeed in an increasingly complex environment.

An image of Nick Tzitzon sitting in front of a pale green background