The technician as a sensor - 5 takeaways from Field Service Medical
Service plays a crucial role in the success of digital initiatives, writes Sumair Dutta of ServiceMax. Here are his five takeaways from last month's Field Service Medical conference
AI can do well when the target job is focused and well-defined and the results can be beneficial, as AppDynamics has found as its year-old installation of Moveworks devours more of the support tickets generated by a four-figure workforce.
Vijay Vijayasankar of IBM and Den discuss the future of IT services. Conclusions are vague today but there are some pointers to the future.
How IFS walked the talk on cloud ERP projects and why it matters
Last year, IFS made the same move it urges its customers to make - adopting its latest cloud ERP platform. CDIO Sal Laher reviews the lessons learned
Status quo is not an option - overcome technical debt to spur innovation
Technical debt often holds back innovation, and following the vendor's upgrade roadmap isn't always the best solution says Rimini Street's Sebastian Grady
Salesforce and ServiceMax are taking their relationship to the next stage, but what's the long term destination?
Deliveroo uses Slack and Google to co-ordinate teamwork across a fast-growing distributed organization that spans 13 countries
It was announced back in October that McDermott would be joining ServiceNow as CEO, after ten years in the top job at SAP.
What people get wrong about digital transformation
Too many companies choose the wrong goalline, says New Relic's Buddy Brewer, but choosing the right business metrics for your customer KPIs can be a real game-changer.
Boosting time to value from enterprise apps – how do you differentiate?
Buying out-of-the-box software gets you started faster, but can you still differentiate? Choose well and you can gain a two-year advantage, writes IFS CEO Darren Roos
The McDermott era at ServiceNow has gotten off to a strong start with an increased focus on the CEO customer base and an eye to vertical thinking.
AIOps - an XOps thing whose time has come? Moogsoft thinks so - here's why.
Is your cloud strategy accelerating or hindering innovation?
A cloud strategy can accelerate innovation - or hinder it. As Rimini Street's Pat Phelan explains, it all depends on what you move to the cloud, and why
