IT service management

Guru expands the reach of its AI-assisted, human-verified enterprise knowledge search app This article is sponsored by:

AI has the potential to give a welcome boost to the value of enterprise search, but knowledge management vendor Guru believes humans need to be in the loop.

Rick Nucci CEO Guru - Zoom screenshot 2023-09

It's time for technology services firms to get smart about AI and go composable, says Tercera This article is sponsored by:

Now in its second year, the Tercera 30 listing reveals the changing opportunities for technology services firms and the impact of AI and composable architecture.

Freshworks delivers strong Q2 with net loss cut in half This article is sponsored by:

Changes in go-to-market strategy are paying off, says COO Dennis Woodside.

ServiceNow - putting the 'platform owner' at the heart of digital transformation This article is sponsored by:

A look over the key announcements from the recent ServiceNow Knowledge conference.

An image of Bill McDermott, ServiceNow CEO, on stage in Las Vegas at Knowledge 2023

Freshworks President Dennis Woodside - maturing the go-to-market strategy to deliver on a global basis This article is sponsored by:

In the first of a two part series, Freshworks President Dennis Woodside explains some of the changes to the firm's go-to-market thinking since he took over nine months ago.

Knowledge 2023 - ServiceNow CEO Bill McDermott on the value of a ‘one company’ strategy This article is sponsored by:

McDermott sits down with diginomica to discuss how the ServiceNow platform allows organizations to move beyond their organizational silos and operate as ‘one company’

Knowledge 2023 - ServiceNow looks beyond general purpose generative AI to domain-specific use cases This article is sponsored by:

ServiceNow demonstrated some live examples on stage during its keynote this week at Knowledge 2023, which highlight the interesting interplay between process automation and generative AI.

An image of CJ Desai on stage at Knowledge 2023

PTC LiveWorx - You feel the need for speed, says CEO Jim Heppelmann. But what about AI? This article is sponsored by:

It's back! Reporting from Day 1 of PTC’s LiveWorx 23 conference in Boston.

Knowledge 2023 - ServiceNow pitches the ‘exponential enterprise’ as it announces ERP workflows and generative AI tools This article is sponsored by:

ServiceNow CEO Bill McDermott took to the main stage at Knowledge 2023 to tell the audience that with the advancements in AI, intelligence will become the primary source of value creation.

An image of ServiceNow CEO Bill McDermott on stage at Knowledge 2023

SaaS CFOs - how to recession-proof your tech stack This article is sponsored by:

CFOs, prepare yourself - Sage Intacct's David Appel reveals the opportunities that can protect your finance tech stack in a recession.

Business woman with laptop, calculator, money stack and lightbulb, finance CFO skills © mrmohock - shutterstock

Freshworks Q1 sees revenue up, losses down and more large customers on the books This article is sponsored by:

'Land and expand' is working well, according to President Dennis Woodside.

PTC customers - still spending, but ramping up over multiple years This article is sponsored by:

WIth ServiceMax now part of the family, the opportunities for cross-selling increase.

ServiceNow hits first $2bn quarter, beats expectations and raises guidance This article is sponsored by:

ServiceNow CEO Bill McDermott says that the company is focused on delivering a “fast growth, durable, predictable cloud business model”