"The lights are all green" - ServiceNow CEO Bill McDermott puts foot to the floor for growth in the Vaccine Economy
Digital transformation imperatives have accelerated as the Vaccine Economy takes shape and ServiceNow's CEO aims to keep up to speed.
IT service management
ServiceMax finds the path to its next phase with its Salesforce relationship along for the ride
ServiceMax goes public, with its relationship with Salesforce coming up time and again as the pitch is made for this latest evolution of the field service giant.
ERP support as a competitive advantage? Yeah, you heard that right. Oracle's Maz Songerwala makes his case
I don't hear ERP support referred to as "service excellence" often. Over the years, ERP vendors have not exactly won over customers with their support experience. But is that changing? Oracle's Maz Songerwala says yes. Here's his ambitious plan - and my take.
Tug-of-war - digital transformation and IT budget allocations
IT spend priorities need to stand up to scrutiny as leadership teams need to allocate budgets effectively. Crystal Miceli of Ivanti shares suggestions and scenarios for decision making.
The shape of your hybrid IT environment should not be an accident
As the hybrid IT model becomes the new norm, Pat Phelan of Rimini Street outlines why CIOs need to assess how suppliers, customers and partners use the cloud and devise their own approach to integration and security.
Why happiness is the corporate currency
Happy employees are more loyal, innovative and healthier and those benefits extend to happy customers, says Freshworks' Stacey Epstein.
Welcome to Freshworks!
diginomica welcomes Freshworks to our partner family on the eve of the firm's ON Festival.
FutureStack 2021 - New Relic champions the data-driven software lifecycle
The keynote at this year's FutureStack virtual event focused on the role of New Relic's observability platform in harnessing real-time data to build and run software for the digital enterprise
The rise of the citizen developer in the pandemic economy - how low-code and no-code made a difference
Citizen developers aren't a new concept - but their role is expanding. Nayaki Nayyar at Ivanti outlines how to empower citizen developers to make the most of low-code and no-code tools.
CEO Bill McDermott on his plans to triple ServiceNow’s revenue in five years
As ServiceNow’s annual user conference comes to a close, we catch up with CEO Bill McDermott on how and why the Now platform is going enterprise-wide.
Some words of advice for ServiceNow as it targets $15bn - knowledge is power
A huge opportunity lies ahead for ServiceNow as the world of work continues to change rapidly. But it’s not a given and ServiceNow needs to guide its customers thoughtfully.
Levi’s virtual agent finds success by integrating with ServiceNow and Microsoft Teams
When COVID-19 hit and Levi shifted to remote work, the IT service desk looked to virtual agents as a way to support employees during the pandemic.
Shell replaces ServiceNow with...ServiceNow, but there's strictly no customization allowed!
Shell undertook its own equivalent of a mid-air re-fuelling as it moved from a highly-customized ServiceNow implementation to a pure out-of-the-box replacement.
