Business systems - the new IT specialists for the digital enterprise
Business systems people are an emerging breed of IT specialist that juggle cloud apps and resources to help deliver better business outcomes
Archive: IT service management
Rimini Street expands into SAP application management services, reports Q2
TPM vendor Rimini Street launches SAP application management services with Robin Hood message for SAP customers
The 10 principles of observability for modern applications
Tactical monitoring of enterprise technology is no longer enough. New Relic's Buddy Brewer and Alberto Gomez set out the 10 principles of full-stack observability
Wall Street wobbles on subscriptions outlook, but ServiceNow continues to deliver strong growth
Wall Street may have been disappointed in one set of numbers, but the overall pattern is one of strong growth into expanded markets for ServiceNow.
The three biggest challenges facing equipment-centric businesses
Time to get through a maze of decision-making, says ServiceMax's Joseph Kenny.
How Slack swarming and reacji boost premier support at Zendesk
Of course Zendesk uses its own products to support its top customers - but Slack plays a big role too in co-ordinating the team's work
E.ON Drive charges up electrifying customer service with Salesforce
There's a transportation revolution looming and E.ON Drive is using Salesforce clouds to manage customer service levels.
Declare your independence from vendor-dictated roadmaps
As Americans celebrate the country's Declaration of Independence, Rimini Street's David Rowe sets out some revolutionary thinking for enterprise IT buyers
Dropbox CEO Drew Houston on its new mission to sync your work (2/2)
In part 2 of an exclusive diginomica interview, Dropbox CEO Drew Houston responds to our questions on the company's new mission to sync your work
Solving the UK’s ‘productivity puzzle’
Alex Osborne, Senior Director at ServiceNow, puts forward a proposal for how organisations - and the economy as a whole - could receive a much needed productivity boost.
Businesses are paying less than ever for software. This is why
Software is going the same way as the music industry and companies will need to adopt new models to respond to this market shift. Zoho's Raju Vegesna explains all
Dynatrace CEO John Van Siclen - moving up the stack to be as big as ServiceNow
Autonomous clouds and customer experience both play role in management’s bold growth ambitions for the private equity-owned application performance management (APM) company.
Knowledge19 - Veolia cleans up applications portfolio to assist its digital transformation journey
The France-based waste and water giant has deployed ServiceNow Applications Portfolio Management, to better identify digital project priorities