Why your tech support services need to ‘Shift Left’
Developers know the power of 'Shift Left' - moving resources closer to users. Pat Phelan and Renee Wells of Rimini Street explain how to apply it in tech support
How to play offense with software during a pandemic
More than ever, the world relies on software and the developers who strive to perfect it, writes New Relic CEO and founder Lew Cirne
Saad Bashir, CTO for the City of Seattle, shares his experiences of IT services delivery during the pandemic crisis.
The business impact of managed distributed tracing
Maintaining performance in complex microservices environments demands the very best in observability tooling. New Relic's Jeremy Castile makes the case for managed distributed tracing
That’s a wrap! ServiceNow confident on its ‘workflow revolution’ pitch as Knowledge 2020 concludes
With Bill McDermott now at the helm, ServiceNow seems to have refined its focus on solving problems for the enterprise.
Back to the future of work - how ServiceNow is adapting to COVID-19
Sally Sourbron, Senior HR Director, EMEA, ServiceNow, describes how the company is adapting to the new workplace reality and is putting employee choice at the centre.
Rolling out ServiceNow at University of California, Berkeley - key learnings
UC Berkeley is one of the top research institutions in the world and has aligned the ServiceNow platform with its leadership objectives.
Chevron rolls out ServiceNow for global IT operations in just 7 months
One of the world’s largest energy companies, Chevron, replaced BMC with ServiceNow for ITSM for thousands of users.
Nordic bank DNB ASA centralises IT data with ServiceNow to reduce risk and boost compliance
DNB ASA hopes that the use of ServiceNow across IT will result in better credit and risk scores, meaning it has to keep less in financial reserves.
Saab recognizes the importance of ‘experience’ for new hires as it standardizes on ServiceNow HR
Swedish defence company Saab brought together all functions across the enterprise to roll-out ServiceNow HR and rethink employee onboarding.
Five causes of poor availability to watch out for
Poor availability always hits at the worst possible time. New Relic's Lee Atchison outlines five of the main causes in digital applications
New Relic brings out a cloud-based service for intensive distributed tracing to help monitor performance across fast-moving microservices deployments
McDermott pitches ServiceNow as the ‘platform of platforms’ at Knowledge 2020 kick off
CEO Bill McDermott welcomes attendees to ServiceNow’s virtual Knowledge 2020 event by doubling down on the company’s workflow USP.
