Digital teamwork isn't just about connecting people. Now it automates workflow and connects across applications - an exclusive Slack interview
Capita Software was experiencing poor customer satisfaction rates and had over-worked, stressed employees. This is being reversed thanks to its use of ServiceNow.
Tecpetrol needed to shift away from cumbersome paper-based ways of managing sub-contractors in the field.
ServiceMax Maximize London - service management as a C-Suite business issue...and a matter of life and death
Service management is now a recurring revenue priority for business which opens up new opportunities for ServiceMax.
Digital is changing the retail industry and that's also changing the services delivered by Spencer Technologies, bringing digital infrastructure to stores
At its annual IFS World Conference in Boston, IFS positions itself on the side of challenger companies as it announces an FSM acquisition
New Relic rounds out its observability platform at FutureStack 19 with logging, AIOps and other functions to offer more comprehensive integration and insight
Work management and team collaboration vendor Atlassian sees cloud as the future and is enhancing its appeal both to large enterprise and emerging markets
Day two of Refresh '19 brought Freshworks' enterprise play into focus. But the sneaky big news story is Freshsuccess, and how Freshworks intends to change customer success metrics for the better.
Business rewards provider Tango Card has been automating finance and other back-office processes to speed results and improve customer experience
At a first-of-its kind conference in San Francisco this week, business systems specialists charted their version of the future of enterprise IT
RPA isn't the whole story. Smart automation goes beyond robotically automating existing processes to deliver more flexible, continuous improvement