IT service management

ServiceNow’s Tokyo release aims to help customers get more value during uncertain times This article is sponsored by:

ServiceNow has added features to the Now Platform that include Enterprise Asset Management, ESG Management and advanced security measures.

Employee with a running jump from one cliff to another © Ilyafs - Shutterstock

ServiceMax CFO Simon Edwards on delivering value for customers during uncertain times This article is sponsored by:

Whilst the macroeconomic environment is volatile, ServiceMax is staying focused on its strategy of expanding its product and ensuring customers get the value that they need.

An image of Simon Edwards ServiceMax CFO

SMB churn rises at Freshworks, but larger enterprise customers show resilience to wider macro-economic pressures This article is sponsored by:

Revenues are up, as are losses. But deal sizes are getting bigger and the value prop remains robust, says CEO Mathrubootham.

Tercera backs Valiantys to drive Atlassian across the enterprise This article is sponsored by:

Atlassian partner Valiantys wins investment from Tercera to fuel expansion into enterprise service management, where it increasingly competes with ServiceNow.

Lucas Dussurget CEO Valiantys - Zoom screengrab

ServiceNow softens short-term guidance due to macro headwinds, but is bullish on future success This article is sponsored by:

ServiceNow CEO Bill McDermott said that the demand environment for software is durable and consistent, but some deal cycles are taking longer in the current macro environment.

An image of ServiceNow CEO Bill McDermott on stage at the Knowledge event in The Hague

What I’d say to me back then – ServiceMax’s Liz Carter on why it pays to be a risk-taker This article is sponsored by:

The tech sector has more opportunity than ever for women to build long-term careers, argues ServiceMax's Liz Carter.

Salesforce checks in at Edwardian Hotels to provide a 360 degree customer view This article is sponsored by:

Edwardian Hotels wanted to join up the information and views from each of its departments into a single view.

BT embraces ServiceNow with a strategic focus on customer and employee experience This article is sponsored by:

BT is adopting a strategy of ZeroOps, with the aim of self-healing operations, which it hopes will free up employees to spend more time doing value added work with customers.

An image of the BT tower in the London landscape

FutureStack 2022 - New Relic extends observability into security This article is sponsored by:

At FutureStack, announcements from New Relic see the vendor bringing security into observability, adding Azure hosting, boosting Kubernetes and embedding logs into APM.

Ishan Mukherjee, New Relic - screengrab from Zoom call

CEO Bill McDermott’s next play will see ServiceNow go after ERP modernization This article is sponsored by:

ServiceNow has traditionally mostly steered clear of enterprise resource planning, but the company sees opportunity in replicating the success it has had in HR/HCM in the ERP space.

Freshworks revenues up 42% as customer growth continues This article is sponsored by:

Freshworks CEO Girish Mathrubootham is looking to the firm's new e-commerce CRM offering as a major opportunity.

Five things we learned about ITSM last year This article is sponsored by:

Technology played a critical role in helping IT service teams adapt. Prasad Ramakrishnan shares the highlights from the Freshworks annual benchmark report, and some noteable industry winners and losers statistics.

Bronze, silver and gold trophy awards on a podium © qimono - Pixabay

ServiceNow exceeds Q1 2022 guidance as the platform continues to gain traction across the enterprise This article is sponsored by:

ServiceNow CEO Bill McDermott is also confident about the firm hitting its target of $10 billion revenue by 2024.