Service plays a crucial role in the success of digital initiatives, writes Sumair Dutta of ServiceMax. Here are his five takeaways from last month's Field Service Medical conference
AI can do well when the target job is focused and well-defined and the results can be beneficial, as AppDynamics has found as its year-old installation of Moveworks devours more of the support tickets generated by a four-figure workforce.
Vijay Vijayasankar of IBM and Den discuss the future of IT services. Conclusions are vague today but there are some pointers to the future.
Last year, IFS made the same move it urges its customers to make - adopting its latest cloud ERP platform. CDIO Sal Laher reviews the lessons learned
Technical debt often holds back innovation, and following the vendor's upgrade roadmap isn't always the best solution says Rimini Street's Sebastian Grady
Salesforce, ServiceMax and Silver Lake - a field service ménage à trois in search of a committed relationship
Salesforce and ServiceMax are taking their relationship to the next stage, but what's the long term destination?
Deliveroo uses Slack and Google to co-ordinate teamwork across a fast-growing distributed organization that spans 13 countries
It was announced back in October that McDermott would be joining ServiceNow as CEO, after ten years in the top job at SAP.
Too many companies choose the wrong goalline, says New Relic's Buddy Brewer, but choosing the right business metrics for your customer KPIs can be a real game-changer.
Buying out-of-the-box software gets you started faster, but can you still differentiate? Choose well and you can gain a two-year advantage, writes IFS CEO Darren Roos
"We're on a move" - CEO Bill McDermott on ServiceNow's plans for vertical markets, partnering and winning CEO love
The McDermott era at ServiceNow has gotten off to a strong start with an increased focus on the CEO customer base and an eye to vertical thinking.
AIOps - an XOps thing whose time has come? Moogsoft thinks so - here's why.
A cloud strategy can accelerate innovation - or hinder it. As Rimini Street's Pat Phelan explains, it all depends on what you move to the cloud, and why