Navigating the unknown in the new COVID-19 economy
Paul Smith, EMEA SVP and General Manager at ServiceNow, shares learnings from his conversations with CEOs and CIOs that are trying to navigate digital investment in the new COVID-19 world.
COVID-19 highlights the need for a platform of platforms approach - it’s a once-in-a-generation opportunity
The COVID-19 pandemic has exposed weaknesses in old value chains. Now is the time to embrace a workflow revolution underpinned by a platform of platforms approach, writes ServiceNow’s VP of Innovation Chris Pope.
It’s time to get rid of the 4-hour service window
There's a need for field service operations to level up, argues Salesforce's Eric Jacobson.
With several digital teamwork tools in use, staff at Box needed a central resource for COVID-19 info. The answer turned out to be a Jira Service Desk portal
API integration of microservices needs more than a service mesh
As enterprises turn to microservices for business agility, they need an API architecture for integration that goes beyond service mesh, writes Software AG's Dr Stefan Sigg
The combination of current trends towards headless and serverless models culminates in a new tierless architecture for digital, frictionless enterprise
New Relic CEO Lew Cirne took time out to explain his firm's new product and pricing thinking to Wall Street's finest. He may find himself having to repeat the message several times more...
3 steps for CIOs to maintain critical business process amid COVID-19 crisis
Amid the disruption of the COVID-19 crisis, CIOs play a pivotal role maintaining business continuity. Identify priorities, get buy-in, and make a plan, advises Workday’s Josh Krist
Atlassian staked its claim to the ITSM market with the acquisition of Mindville today as it released Q4 numbers and a $5 billion ambition
A bold move by New Relic as the company 'who created APM' says it's over now, launches new observability platform and pricing
ServiceNow passes the $4 billion annual run rate mark as COVID-19 focuses C-Suite digital intentions.
Are you faking observability?
Most enterprises believe they have full observability of their digital systems but the evidence suggest otherwise. New Relic's Nica Fee asks, are you faking it?
Paul Smith was previously Salesforce’s UK General Manager, but is now working to help take ServiceNow from $4bn to $10bn in revenues.
