Slack speeds enterprise teamwork with automation and integration
Digital teamwork isn't just about connecting people. Now it automates workflow and connects across applications - an exclusive Slack interview
Archive: IT service management
Capita Software goes from 26 service desks down to one with ServiceNow
Capita Software was experiencing poor customer satisfaction rates and had over-worked, stressed employees. This is being reversed thanks to its use of ServiceNow.
ServiceMax Maximize London - drilling for field service digital transformation at Tecpetrol
Tecpetrol needed to shift away from cumbersome paper-based ways of managing sub-contractors in the field.
ServiceMax Maximize London - service management as a C-Suite business issue...and a matter of life and death
Service management is now a recurring revenue priority for business which opens up new opportunities for ServiceMax.
IFS World 2019 - FSM is the system of record for retail's digital fitter Spencer
Digital is changing the retail industry and that's also changing the services delivered by Spencer Technologies, bringing digital infrastructure to stores
IFS World 2019 - Roos makes challenger pitch as Astea buy extends FSM reach
At its annual IFS World Conference in Boston, IFS positions itself on the side of challenger companies as it announces an FSM acquisition
FutureStack 19 - New Relic boosts observability in quest for perfect software
New Relic rounds out its observability platform at FutureStack 19 with logging, AIOps and other functions to offer more comprehensive integration and insight
Atlassian bets on cloud with free editions of Jira and Confluence
Work management and team collaboration vendor Atlassian sees cloud as the future and is enhancing its appeal both to large enterprise and emerging markets
Refresh 2019 - Can Freshworks change the CX market with better customer success metrics?
Day two of Refresh '19 brought Freshworks' enterprise play into focus. But the sneaky big news story is Freshsuccess, and how Freshworks intends to change customer success metrics for the better.
Hypergrowth at Slack puts the pressure on HR
Hypergrowth at fast-growing collaboration vendor Slack creates challenges for recruiters but HR workflow automation offers relief
How automating finance improved customer experience at Tango Card
Business rewards provider Tango Card has been automating finance and other back-office processes to speed results and improve customer experience
Getting to know business systems, the new IT kids on the block
At a first-of-its kind conference in San Francisco this week, business systems specialists charted their version of the future of enterprise IT
Are you just going to robotically automate all your old processes?
RPA isn't the whole story. Smart automation goes beyond robotically automating existing processes to deliver more flexible, continuous improvement