IT service management

CEO Bill McDermott’s next play will see ServiceNow go after ERP modernization This article is sponsored by:

ServiceNow has traditionally mostly steered clear of enterprise resource planning, but the company sees opportunity in replicating the success it has had in HR/HCM in the ERP space.

An image of ServiceNow CEO Bill McDermott on stage at the Knowledge event in The Hague

Freshworks revenues up 42% as customer growth continues This article is sponsored by:

Freshworks CEO Girish Mathrubootham is looking to the firm's new e-commerce CRM offering as a major opportunity.

Five things we learned about ITSM last year This article is sponsored by:

Technology played a critical role in helping IT service teams adapt. Prasad Ramakrishnan shares the highlights from the Freshworks annual benchmark report, and some noteable industry winners and losers statistics.

Bronze, silver and gold trophy awards on a podium © qimono - Pixabay

ServiceNow exceeds Q1 2022 guidance as the platform continues to gain traction across the enterprise This article is sponsored by:

ServiceNow CEO Bill McDermott is also confident about the firm hitting its target of $10 billion revenue by 2024.

Salesforce upgrades Marketing and Service Clouds for the demanding digital customer This article is sponsored by:

The customer of today is more demanding when it comes to personalized marketing and service needs.

Peloton gets the Halp it needs by integrating its service desk with Slack This article is sponsored by:

Digitally-enabled exercise brand Peloton saw a surge in demand during the COVID-19 pandemic, but also shifted to remote working. It needed a tool to help meet its employees where they are, for service requests.

New Relic boosts SRE with automated service level objectives and alerts This article is sponsored by:

New Relic today rolls out the ability to set Service Level Objectives and Indicators, a core component of Site Reliability Engineering for performance and uptime.

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IFS triples valuation in two years to $10 billion - CEO Darren Roos eyes cloud growth, acquisitions This article is sponsored by:

An exclusive interview on FSM, growth and cloud migration, with Darren Roos, CEO of IFS, in the wake of a $10 billion joint valuation for IFS and sibling company Workwave.

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Supernus Pharmaceuticals self-medicates with Freshworks for IT support This article is sponsored by:

The company has created effective service level agreements that help ensure end users get the most value from the technology they rely on.

Rimini Street closes FY2021 with a confidence-boosting Q4 This article is sponsored by:

Rimini Street closed FY2021 with a Q4 profit jump, while its sales and marketing makeover looks set to put its growth ambitions back on track.

Miniature business silhouettes walking on dollar bills © monamis - Fotolia.com

IT service management gets a healthy prognosis at Princess Alexandra Hospital NHS Trust This article is sponsored by:

Freshworks service offering is enabling clinicians to do their 'day job' better by freeing up time lost to IT queries.

Black History Month – closing the digital divide is crucial to diversity in tech, says ServiceNow's Karen Pavlin This article is sponsored by:

In the final piece of our Black History Month series, ServiceNow’s Karen Pavlin explains why virtual reality and veterans are part of the firm’s DE&I strategy.

Freshworks reports strong revenue growth as more 'elephants' join the 'deer and rabbits' customers This article is sponsored by:

Freshworks turns in strong revenue growth numbers as it looks to expand its ITSM capabilities.

Team of people cast shadow of elephant © Lightspring - shutterstock