Developers know the power of 'Shift Left' - moving resources closer to users. Pat Phelan and Renee Wells of Rimini Street explain how to apply it in tech support
More than ever, the world relies on software and the developers who strive to perfect it, writes New Relic CEO and founder Lew Cirne
Delivering IT services in a pandemic - how the City of Seattle's IT team has risen to the challenge of COVID-19
Saad Bashir, CTO for the City of Seattle, shares his experiences of IT services delivery during the pandemic crisis.
Maintaining performance in complex microservices environments demands the very best in observability tooling. New Relic's Jeremy Castile makes the case for managed distributed tracing
With Bill McDermott now at the helm, ServiceNow seems to have refined its focus on solving problems for the enterprise.
Sally Sourbron, Senior HR Director, EMEA, ServiceNow, describes how the company is adapting to the new workplace reality and is putting employee choice at the centre.
UC Berkeley is one of the top research institutions in the world and has aligned the ServiceNow platform with its leadership objectives.
One of the world’s largest energy companies, Chevron, replaced BMC with ServiceNow for ITSM for thousands of users.
DNB ASA hopes that the use of ServiceNow across IT will result in better credit and risk scores, meaning it has to keep less in financial reserves.
Swedish defence company Saab brought together all functions across the enterprise to roll-out ServiceNow HR and rethink employee onboarding.
New Relic brings out a cloud-based service for intensive distributed tracing to help monitor performance across fast-moving microservices deployments
CEO Bill McDermott welcomes attendees to ServiceNow’s virtual Knowledge 2020 event by doubling down on the company’s workflow USP.