If the metaverse doesn’t provide enough of the market to weld Microsoft and Activision together neatly over the next few years, there is, perhaps another option that will certainly be a major addition in its own right, and could get close to justifying the investment in its own right.
2022 - Chatbot fatigue, service agent recognition and social engagement
Is it time to retire the chatbot and prioritize human customer service engagement? Colin Crowley of Freshworks considers what we've learned about customer satisfaction in the pandemic - and what makes consumers happy.
How CIOs, CTOs, policy and educational experts, along with business and sports stars, are coming together to tackle digital poverty
7,000 deskless workers get access to the latest company news and training materials via the Five Guys ‘Chatty Patty’ app
In 2021, event planners hit the wall. Virtual events had run their course, but on-the-ground events didn't work out either. "Hybrid" events were a last minute scramble, not a bold innovation. Now we have another chance to design exceptional - and adaptable - events.
I wasn't expecting to hear from an FP&A vendor about The Great Resignation, but it created a worthwhile question: how does this tie into Planful's mission? With return-to-office still uncertain, what should finance leaders do next?
The influential Public Accounts Committee’s latest report says that government IT is “dysfunctional, damaging and sometimes dangerous”
Digital skills, whether basic or advanced, are in short supply. But here are two local initiatives that are trying to make a difference here.
AI ethics has been a hot topic for about five years, but are we getting to the fundamental issues? Here's why well-intentioned ideas for preventing AI job loss come up short.
With the Omicron variant stealing headlines, spring event planners are in scramble-or-pray mode right now. That's where hybrid events could come in. But how do we pull it off? Here's some tips - and a visual tour - from my video chat with Paul Richards of HuddleCamHD.
Everything we’ve assumed about developers is wrong. Why tomorrow’s great tech leaders are today’s poets, linguists and saxophonists
Bootcamps aren't the answer - Rey Perez of New Relic explains why the next generation of engineers will need to be true creative thinkers to meet the needs of tech companies.
John Appleby detailed during his keynote speech at the Avantra Summit why automating SAP operations is essential for the wellbeing of managers - and retaining talent.
Riding a surge, funding for InsurTech startups totaled $10.5 billion in the first nine months of 2021. But why? You can point to insurers running on legacy tech - but it's not that simple.
