"The lights are all green" - ServiceNow CEO Bill McDermott puts foot to the floor for growth in the Vaccine Economy
Digital transformation imperatives have accelerated as the Vaccine Economy takes shape and ServiceNow's CEO aims to keep up to speed.
The new professional and IT as a service
Monday Morning Moan - lessons to be learned for government digital services delivery again (and again and again and again and again and...)
Government IT debacle shocker! Sadly, not really, but have we become brutalized into accepting failure as a key component of digital service delivery in government?
ATCO Frontec - from paper-based to digital field service support with ServiceMax
ATCO Frontec has some words of wisdom for when it comes to jumping from manual processes to a cloud-based system like ServiceMax - go slow.
Robotics & AI - why the UK must stage a skills intervention
A new white paper on plugging the robotics and AI skills gap in the UK is published, but what’s really needed is a complete change of attitude.
Diversity and skills - the challenges (and opportunities) facing Salesforce's new UK CEO
Talking priorities for Salesforce UK and Ireland in the Vaccine Economy with Zahra Bahrololoumi.
ServiceMax CEO on IPO - ‘It’s not about a quick buck, it’s about building a company that lasts a lifetime’
ServiceMax CEO Neil Barua is dogmatic about ServiceMax focusing all of its efforts on getting the right tools in the hands of field service engineers and technicians.
British Government lays out plans to invest in green and digital skills
Prime Minister Boris Johnson gave a speech this week aimed at ‘levelling up’ the country - where skills and education form a key focus.
ServiceMax finds the path to its next phase with its Salesforce relationship along for the ride
ServiceMax goes public, with its relationship with Salesforce coming up time and again as the pitch is made for this latest evolution of the field service giant.
Welcome to Tercera and the 'third wave' of cloud consultancies
Tercera gives a voice to the next generation of cloud consultancies as we welcome the investment firm to diginomica's partner family
Introducing dyslexia mode - a new reading option for diginomica content
Today diginomica unveils our latest accessibility innovation with the introduction of dyslexic-mode content. Here's why.
ERP support as a competitive advantage? Yeah, you heard that right. Oracle's Maz Songerwala makes his case
I don't hear ERP support referred to as "service excellence" often. Over the years, ERP vendors have not exactly won over customers with their support experience. But is that changing? Oracle's Maz Songerwala says yes. Here's his ambitious plan - and my take.
"You can't go out and hire these people" - debating the re-skilling imperative with Visier's Ian Cook
I have a chip on my shoulder about re-skilling - and what I see as an over-emphasis on external talent. But Visier's Ian Cook has a different take, and the field stories to back it. Here's five keys to re-skilling from our exchange.
Salesforce Live - bringing the 'Uber' consumer experience to professional services at elite law firm Freshfields
Taking an Uber to the office is a brilliant customer experience for Freshfields Louis Roman. The trick now is to replicate that in professional services at an elite global law firm.
