Why enterprises should look to open source to solve their observability challenges
With rising adoption of microservices and 5G on the way, technology observability has a new level of complexity. Marck Robinson of New Relic explains why it needs to be open, and how we get there.
At a time when skills shortages are rife across the tech industry, finding new ways to source, attract and engage women makes sense. Here are some suggestions.
This week - American Express comes out with a flexible work policy of note, but employers still struggle with talent and diversity issues. AI faces issues of scale, and generates plenty of whiffs along the way. Readers are only too glad to help with Facebook's renaming.
The symbiotic relationship between CIO and CMO can - and should - be business positive. Here's how.
New Relic has acquired CodeStream to bring observability directly into developer workflows in the IDE and help them build better software.
University of Texas at San Antonio betters employee experience with ServiceNow - learnings and benefits
UT San Antonio has been engaged in an extensive ServiceNow rollout over the past two years - including everything from ITSM to HR.
Okay, FinancialForce proved one thing – their development folks have been busy this year, pandemic notwithstanding. Here’s a synopsis of some of their bigger Fall release announcements.
Doing right by customers and learning to be proud of working in banking - how TSB assures its enterprise with ServiceNow
Banking has emerged from the COVID crisis with some credit, argues Suresh Viswanathan, Chief Operating Officer at TSB. ServiceNow is playing its part in making that a reality.
Beware the commoditization trap - how can professional services differentiate in the new normal?
Your business has changed – your clients have likely changed, too. Brian Siefkes of Sage Intacct explores the critical role of finance in avoiding the commoditization pitfall.
How CDW transformed into a professional services business, with ServiceNow as the platform for change
When it comes to transformation stories, give me something ambitious. That's exactly what I got from CDW's presentation at Now at Work 2021. It's about changing your business to deliver what your customers want - and embracing a platform to drive those changes.
Envision, create, validate, communicate - the four keys to Beckton Dickinson's ServiceNow journey
There are a series of important principles that should underpin a ServiceNow roll out, as BD's Trisha Johnson explains.
Enterprise architecture, and enterprise architects, need to modernize and become service-oriented
EVOLVE21 – how Huntington Bank is making data understandable for all
Speaking at EVOLVE21, Huntington Bank outlines its quest to create metadata definitions that will be understandable for users across the organization when they query data.
