As Salesforce buys Datorama and Workday acquires stories.bi, we ask can enterprise application vendors ever get enough AI in their product portfolios?
Guru adds AI-powered suggestions to proactively bring relevant knowledgebase answers to customer service agents and success teams
Why customer experience is so elusive, and AI is even trickier - a chat with the implausible Esteban Kolsky
Ever wanted to corner analyst Esteban Kolsky and ask him why he's such a grouchy, err, inspiration? Well, at Salesforce Connections, I did just that. Here's a boiled down version, focusing on the elusive problems of customer experience and AI that matters.
Engineer.ai is an application developer that is using AI tools to design, project manage and price the work.
This week - diginomica's female contributors kick ass (as usual), and frame the issues for women in tech. Plus: pseudo AI gets exposed while the debate over the future of work rages on. Community debates spark (and are sparked). Your whiffs include - my own celebrity Instagram account?
Ocado’s tech story keeps getting stronger, even if it comes at a cost to the bottom line.
Salesforce rounds out its AI-infused Service Cloud Einstein offering with bots and predictive smarts designed to enhance the customer experience
Cloud ERP is too often hindered by lack of ability to pull in external data sources for decision making. At PowerPlex 2018, Baker Tilly showed how industrial analytics can make a bottom line impact for Plex customers. The use case is instructive.
Now and again, a confluence of things I am reading and things I've heard sparks off thinking about the wider issues of technology use and adoption. This weekend provided that spark.
The pursuit of truly modern ERP keeps plenty of vendors up at night. But there are many flavors of modern to consider. IFS thinks it has right mix of ERP, field service, and enterprise asset management - but does it add up to operational IoT? Here's my review.
Once in a while I attend a truly stand out event HfS Fora UK was one. Content rich and in fabulous surroundings, the quality of conversation was exceptional.