New software tools empower end users to become citizen data scientists and create their own use cases of AI-driven analytics, writes Infor's Rick Rider
Enterprise hits and misses - community management vs ROI, digital pandemonium vs privacy and planning
This week - community managers get serious about ROI, while "digital pandemonium" forces contingency planning. BI aims for revenue impact, and the diginomica team hits the tarmac for your event scuttlebutt. Your whiffs include epic takedowns, and midflight meltdowns.
From phonograph to blockchain - there's a path there, says Salesforce's Peter Coffee.
Salesforce Connections 2019 - breaking through preconceived notions about shopping with Commerce Cloud's CEO
Go where your shoppers are. Not easy - unless you want to build more data silos and fail at personalization. What's the alternative? That's the focus of my sit down with Salesforce Commerce Cloud CEO Mike Micucci.
Connections kicked off with the expected fanfare over the connected experience. But what does breaking down barriers between clouds entail? Nowhere better to start than the Service Cloud, where a new model of service-as-growth-engine is gelling.
One of the largest healthcare providers in the New York State area, Mount Sinai Health System, is using machine learning to give doctors, nurses and clinicians predictive insights to improve the patient experience.
Managing growth through acquisition can be a challenge if an integrated business management system is the goal.
Enterprise hits and misses - Apple lays claim to the privacy mantle, while Salesforce lays claim to Tableau
This week - Salesforce ratchets up the analytics stakes with its Tableau purchase. Meanwhile, Apple lays claim to the privacy mantle at WWDC, but does it deserve laurels? As always, your weekly whiffs.
PTC LiveWorx 2019 day one review - AR adopters reveal the obstacles and benefits of augmented reality at work
PTC LiveWorx day one brought a slew of heady topics, from digital transformation to IoT to AR. But is the emphasis on AR relevant to customers? Here's my day one review, with an eye towards AR lessons and use cases.
At PTC’s LiveWorx 2019 event in Boston, the PTC and Rockwell Automation CEOs updated attendees on their progress so far, a year to the day since their tie-up was first announced.
Recognizing the ongoing convergence of sales and service, Zendesk today packages the two together in Duet, along with new chatbot and self-service content features