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Cloud Next 18 - How Google sees the future of AI in the enterprise This article is sponsored by:

As its Cloud Next show gets under way, we get some insight into how Google sees the future of AI and machine learning in the enterprise

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Can vendors like Workday, Salesforce ever get enough AI? This article is sponsored by:

As Salesforce buys Datorama and Workday acquires stories.bi, we ask can enterprise application vendors ever get enough AI in their product portfolios?

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Now with AI, Guru brings the knowledgebase to service agents This article is sponsored by:

Guru adds AI-powered suggestions to proactively bring relevant knowledgebase answers to customer service agents and success teams

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Why customer experience is so elusive, and AI is even trickier - a chat with the implausible Esteban Kolsky This article is sponsored by:

Ever wanted to corner analyst Esteban Kolsky and ask him why he's such a grouchy, err, inspiration? Well, at Salesforce Connections, I did just that. Here's a boiled down version, focusing on the elusive problems of customer experience and AI that matters.

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Enterprise hits and misses - pseudo AI gets exposed, and women in tech rock on This article is sponsored by:

This week - diginomica's female contributors kick ass (as usual), and frame the issues for women in tech. Plus: pseudo AI gets exposed while the debate over the future of work rages on. Community debates spark (and are sparked). Your whiffs include - my own celebrity Instagram account?

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OpenText CEO opens up on organic growth ambitions This article is sponsored by:

At this week’s Enterprise World event in Toronto, the acquisition-hungry enterprise information management company showcased new offerings and areas of focus that may help it unlock new sales.

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Salesforce aims to smarten up customer experience with Service Cloud Einstein This article is sponsored by:

Salesforce rounds out its AI-infused Service Cloud Einstein offering with bots and predictive smarts designed to enhance the customer experience

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Bringing industrial analytics to bear on real world problems - a Baker Tilly example with Plex This article is sponsored by:

Cloud ERP is too often hindered by lack of ability to pull in external data sources for decision making. At PowerPlex 2018, Baker Tilly showed how industrial analytics can make a bottom line impact for Plex customers. The use case is instructive.

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We need a new conversation about the world we're (not) building This article is sponsored by:

Now and again, a confluence of things I am reading and things I've heard sparks off thinking about the wider issues of technology use and adoption. This weekend provided that spark.

Sir Tim Berners-Lee
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