How Testing For All handles complex COVID test queries via Zendesk
How one not-for-profit org scaled from one to 30 agents in a week and is now processing 3,000 COVID tests per day with the help of Zendesk.
Healthcare transformation
Reimagining healthcare - the role of modern identity management
The healthcare industry saw major shifts to virtual patient care as COVID-19 took hold, and transformation is ongoing. Writing for Tercera, David Smith of BeyondID explores the challenges of digital integration and modernizing identity management for providers and patients.
Lincolnshire NHS Trust CIO kicks off role with digitization of patient letters
CIO reveals digital letters begin the digital journey for a more patient-centric and efficient NHS service
NHSX launches ‘what good looks like’ digital guidelines for NHS Trusts
Friction between the center and the wider NHS has always been an issue when it comes to digital development. The latest NHSX guidelines offer a more flexible approach.
NHS Scotland to ensure ‘digital is always available as a choice’ as part of recovery plan
The Scottish Government has committed more than £1 billion of targeted investment for the recovery and renewal of NHS Scotland.
When will the NHS learn from its mistakes on data sharing?
The NHS’s General Practice Data Planning and Research scheme has been put on hold as it faces a huge backlash and millions opt-out.
Healthcare adapting to rapid change - Workday customers speak about their pandemic experiences
Healthcare has had to adapt to rapid change in the throes of the pandemic. Workday customers Bon Secours Mercy Health and ChristianaCare speak about their experiences with supply chain management and financial planning
Accenture - the importance of keeping the human touch in digital healthcare
A new Accenture survey highlights the changing attitudes towards digital healthcare during the COVID-19 pandemic.
Salesforce Industries Summit - how Penn State and NBCUniversal are tapping into industry-specific clouds
Salesforce's Industries Summit threw up product strategy pitches and customer use case exemplars.
Inside Hillrom's business transformation into "Connected Care" - an SAP RISE use case
SAP's RISE fanfare won't hold up without customer use cases. In the run-up to Sapphire Now, I had the chance to dig into an S/4HANA RISE story with Hillrom's CIO Sven Krause. Krause also shared frank views on CEO Christian Klein's agenda, and how that factors in.
Aegis Sciences uses Pure Storage to pivot its business model in testing times
When the scale of the coronavirus pandemic became clear last year, Aegis Sciences decided to make a move into COVID testing – and its scalable technology platform has helped the company meet huge demand for its services.
ServiceNow pursues verticalization strategy as it targets $15 billion revenue
CEO Bill McDermott told investors that he wants to double ServiceNow’s revenue by 2024 and triple it in 5 years. Key to this is going to be a fresh verticalization strategy.
Hitting the target omni-channel weight - fresh challenges ahead for the health and wellbeing sector in the Vaccine Economy
Three exemplars of health and wellbeing providers facing up the omni-channel challenges - and opportunities - of the Vaccine Economy.
