From never having had an office shutdown day to pivoting to remote working around the globe, Tripadvisor's response to COVID-19 is reframing the way that it thinks about the future of work.
Two months after being 'upstaged' by the COVID-19 pandemic, Accenture CEO Julie Sweet can see some business and organizational positives that have come from the crisis. The trick now is to make them stick!
The role of empathy in Covid-era customer support
How do you ensure automation doesn't squeeze out humanity? Zendesk's Tiffany Apcyznski maps out how tech can help build empathy in customer support
Business as (un)usual – staying customer-centric in a crisis
How do you stay customer-centric in the current crisis? Workday's Chief Customer Officer Emily McEvilly shares her own experience
When everyone is social distancing, XenZone's online mental health support service is seeing rising demand - CEO Tim Barker tells me what's next
Keeping employees calm, engaged and productive isn't going to be easy in the middle of a lockdown due to a global pandemic. Here's some frontline advice from two tech companies based on what they are doing to help their workforces cope with the ‘new normal’.
Companies with hiring needs have a problem - now they need a fully remote hiring process. To help, Talview released a free remote hiring kit. I talked to their CEO about the remote hiring surge, and the role of AI and automation in ethical hiring.
Instead of meeting as planned at a trade show, I spoke to Unit4 CEO Mike Ettling via video call this week. He shared what else he thinks is going to change in our business lives thanks to COVID-19
Technology & inclusion - how the industry is working towards an equal future
Achieving equality and inclusion in business is an ongoing process, says Salesforce's Linda Aiello.
The mental health of many CISOs is at breaking point, according to a new report. So what can be done about it before disaster strikes?
Fujitsu’s aim is to cut its gender pay gap to zero by the 2030 deadline laid out in the UN’s Sustainable Development Goals. But how?
Two large HR/HCM players, Ultimate and Kronos, are to join in corporate matrimony. It's a story of common private equity owners, a $22 billion valuation and a big global opportunity - here’s our take
From working with Barack Obama and Elizabeth Warren to promoting women in tech - meeting Merici Vinton, founder of Ada’s List.
