Walmart was one of the omni-channel retail winners in 2020 as it adapted to changing consumer demands triggered by COVID. Chief Customer Officer Janey Whiteside discusses what comes next.
I'd had plenty of satirical fun at AI's expense. But AI has also changed my content workflow. Here's how an AI service can become an AI platform, overcome glitches, and achieve a different level of user loyalty.
Home Depot's 400,000 associates present an HR management challenge at the best of times, but once COVID struck, the complexities increased...
Sustainability isn’t a ‘nice to have’ anymore - and digitisation plays a vital role
Matt Taylor, Global VP for GTM Operations at ServiceNow, explains how digitisation plays a vital role in creating a sustainable business. And a sustainable business is a valuable business.
Vitamin Shoppe has adapted to operating in the COVID-19 crisis, with an emphasis on employee communication in a world of remote working.
Enrich the customer experience by starting with your employees
How do you enrich the customer experience amidst the current turbulence? Unit4's Michelle MacCarthy has three recommendations for managing customer success through culture, engagement, and technology
Women's apparel retailer J.Jill is contemplating the Future of Work in a Vaccine Economy.
5 ways to deliver exceptional digital work experiences
Your employees expect their digital work experience to match what they're used to as consumers. Workfront's Laura Butler shares five ways to empower and engage today's workforce
Can we truly unshackle ourselves from the past to envision a bright, new future? I think it's eminently doable.
What would a terrific hybrid virtual event look like? Is it viable to combine virtual and on-the-ground events? Here's nine tactics that could spark hybrid events - and some thoughts on how events may evolve this year.
A conversation with Nancy Hauge, CHRO of Robotic Process Automation (RPA) vendor Automation Anywhere.
It’s a new year and 2021 looks set to be filled with even more uncertainty, thanks to the disruption caused by the COVID-19 pandemic. Digital leaders need to focus.
The future of field service – simpler processes, better service
Remote working is here to stay - Kieran Notter of ServiceMax outlines how field service vendors switch from survival to growth
