Customer experience is easily broken. But will AI, voice and bots make a difference? Not if we take a "tools will save us" mentality, says Bernard Chung of SAP Hybris.
The British Home Secretary wears her tech ignorance with pride. Sadly she's not alone, on both sides of the Atlantic. It's time for a digitally-savvy generation of policymakers.
With 2018 U.S. elections looming, the government has done little to reinforce the security of the American electoral process in the aftermath of what intelligence agencies agree was a major Russian cyber operation designed to sway the 2016 Presidential contest.
Facebook is facing intense scrutiny. It is not alone. What happens next will have a significant impact on those who rely upon Facebook, Google and Amazon but the wider implications are equally important.
Brand success is based on the strength of relationship they enjoy with consumers, and marketers that put identity at the center of their strategy are building the foundation to deliver exceptional experiences that stand out.
Apple just amp'd the AI hype with incremental improvements that might accelerate the run towards a consumer AI winter. Thank goodness.
The alarming Equifax breach has inflamed the news cycle. In my back and forth with a frustrated cybersecurity expert, we hashed out what individuals - and companies - can do to change enterprise data security.
Baroness Mone might be best known for starting up underwear brand Ultimo, but she is now much more interested in the potential of the tech sector than fancy lingerie.
China's clampdown on crypto-currency has poured some cold water onto the boom enjoyed by the likes of Bitcoin. Maybe not before time?
An ID card by any other name or a valuable single digital identity to help deliver public services? The Irish Government's Public Services Card is a data protection controversy that isn't going away.
French energy supplier, Engie, began using Okta to get a single view of the company to roll out Office 365, but is now using it for broader digital plans.
We speak to head of IT at Lyft, Johan Dowdy, about how the company is using Okta as a sign-on and lifecycle management tool, to automate processes.
Cloud identity management vendor Okta has laid the foundations for a very interesting product, but it wants to avoid industry hype.