HSBC is coming to the end of an award-winning, 'largest in history' global HR transformation project involving 275,000 people worldwide on SAP SuccessFactors HCM and payroll
Zuora needs less brute force and evangelism and more focus when it comes to sales as execution headwinds kick in
A bumpy Q1 for Zuora as growing pains kicked in. But CEO Tien Tzuo remains upbeat for the long term Subscription Economy revolution.
As one of the largest financial institutions in the States, US Bank needed to rethink its backend architecture to focus on data driven service.
As a global financial institution that is over 100 years old, it’s not surprising HSBC has a whole host of legacy. However, it is reducing friction with Adobe Experience Manager and Adobe Sign.
Embedding of speech analytics into the contact centre process at the UK’s largest share registration specialist is starting to deliver real returns.
A strong year end for Salesforce, but Wall Street was spooked by outlook.
The financial services organisations were speaking at a Fractal Analytics event in London, where they both spoke about the importance of getting the business on-side when focusing on AI outcomes.
Few businesses stand to gain as much from digital transformation as insurance companies, but few businesses encounter as many challenges when they try to implement it.
Customer service agents at the challenger bank can receive incoming queries in a range of languages and respond in kind, thanks to a translation-as-a-service platform playing piggy-in-the-middle.
Emerging technology is at the heart of the financial data company’s ongoing transformation efforts, says CTO Shawn Edwards.