Good CX always matters, but the broadened digital demographic coming out of COVID-19 lockdowns has implications for all organizations in terms of service design.
If COVID-19 results in greater adoption of contactless payment tech, there could be CX benefits for digital commerce overall. Visa and Mastercard are ready to tap into the opportunity.
Contactless payments are a good idea in the middle of a global public health crisis, but some countries are more ready to take advantage than others.
IT teams have had to respond rapidly to the organizational demands of the COVID-19 crisis - three perspectives from three business CIOs.
If COVID-19 has made people wary of touching hard coinage and paper money, has the virus become an inadvertent weapon in the war on cash as the future of digital payments is fought out?
A recent Westminster eForum in London on data portability added to debate around Smart Data policy and practice, a topic with global applicability.
What ails data capital – and how to fix it
Almost every large firm pursuing digital transformation is also considering how to expand an internal data economy, says Oracle's Paul Sonderegger.
Blockchain, blockchain everywhere, but it’s the wider humanitarian questions that demand real answers.
Consumers like the idea of digital banking, but inertia caused by difficulty breaking free of legacy providers is slowing the move to digital-only challengers.
Staying private in the age of disruption - why Aldi, Enterprise and Stripe do it
Staying private allows a business to stay agile and focused - Zoho CEO Sridhar Vembu looks at three examples from payments, auto and retail
Financial sector must overcome institutional inertia to keep up with digital first banks
David Irvine, Senior Director, Finance, ServiceNow, discusses how traditional banks and financial services organisations need to keep pace with new digital challengers by connecting their digital platforms with their legacy back-end.
Phonograph and blockchain - in search of the perfect record
From phonograph to blockchain - there's a path there, says Salesforce's Peter Coffee.
Chris Evans, Platform Lead at Monzo, explains how the digital bank uses PagerDuty to schedule its engineers in response to an incident. He also explains the bank’s ethos to tech deployment.
