Italian insurance company Generali has some ambitious business transformation ambitions with digital at their heart.
Learnings from and future directions for HSBC Wealth and Personal Banking as it builds out its Pega global deployment to bolster the CX offered to clients.
COVID's 'penny drops' moment - TSB's Chief Operating Officer on why there's no turning back for customers from banking's digital shift
The COVID-19 crisis has accelerated TSB's digital transformation journey and taken its customers on a shift to online from which they are unlikely to reverse, reckons COO Suresh Viswanathan.
The importance of Digital Experience - COVID-19 CX considerations from Currencycloud's Chief Growth Officer
Good CX always matters, but the broadened digital demographic coming out of COVID-19 lockdowns has implications for all organizations in terms of service design.
Tracking contactless - how Visa and Mastercard are planning for a COVID-19 bump for hands-free digital commerce
If COVID-19 results in greater adoption of contactless payment tech, there could be CX benefits for digital commerce overall. Visa and Mastercard are ready to tap into the opportunity.
Contactless payments are a good idea in the middle of a global public health crisis, but some countries are more ready to take advantage than others.
PegaWorld Inspire 2020 - One Digital vision delivers premium transformation for Aflac's customer centricity
US insurance provider Aflac is 6 years into a customer-centric digital transformation program. Rich Gilbert, Chief Information and Digital Officer, highlights progress to date.
COVID-19 and changed organizational IT priorities - three CIOs explain how their companies tech teams have responded
IT teams have had to respond rapidly to the organizational demands of the COVID-19 crisis - three perspectives from three business CIOs.
DNB ASA hopes that the use of ServiceNow across IT will result in better credit and risk scores, meaning it has to keep less in financial reserves.
If COVID-19 has made people wary of touching hard coinage and paper money, has the virus become an inadvertent weapon in the war on cash as the future of digital payments is fought out?
RBS had grand plans for a Monzo rival, but it's now pulled the plug on this particular digital ambition.
It's a long time since Deluxe's founder came up with the checkbook, but the firm today is facing up to the challenges of COVID-19 in partnership with the likes of Salesforce.
A recent Westminster eForum in London on data portability added to debate around Smart Data policy and practice, a topic with global applicability.