Field service management

2022 in review - five key themes for service This article is sponsored by:

Looking back to look forward - Sumair Dutta reflects on the last twelve months in field service management at ServiceMax and how lessons can be applied in the future.

Car on road mirror rear view forward looking concept © kesipun - Shutterstock

Transforming field service, from the inside out This article is sponsored by:

Too much digital, not enough transformation - it’s time for a mindset shift when implementing change in field service management, writes Christian Pedersen of IFS.

Field service engineer holds helmet in front of high-voltage transformer © Oxanaso - shutterstock

Mastering complexity and global compliance in B. Braun’s field service organization This article is sponsored by:

In an ever-changing and increasingly complex regulatory environment, it can be difficult to ensure compliance with medical device regulations in multiple countries. Deirdre Yee of ServiceMax delves into B. Braun's experience of transforming field service operations.

At your service - how manufacturing is embracing the global shift towards servitization This article is sponsored by:

Michael Ouissi of IFS looks at why smart manufacturers no longer consider maintenance and servicing a ‘necessary evil’ but rather a means to enhance customer relationships and increase revenue.

People working with Hi-Tech technology system control in servitized connected factory workflow, infographic of industry 4.0 concept © Hangouts Vector Pro - Shutterstock

IFS customers shed light on the core role of data in servitization and XaaS This article is sponsored by:

Manufacturing industry started building servitization business models even before the software industry discovered SaaS and XaaS. Connected data is central to both.

Nick Ward VP Digital Rolls-Royce with Michael Ouissi at IFS Unleashed 2022-10

ServiceMax shows how gender parity in tech can be done This article is sponsored by:

Ahead of its acquisition by PTC, Noor Tarin, VP of Talent Enablement & Development, explains how the firm rapidly increased its women VPs

PTC's field service long game pays off with $1.46 billion purchase of ServiceMax, complete with "Salesforce angle" This article is sponsored by:

PTC has waited a long time for this moment, but yesterday's announcement of a ServiceMax takeover has been worth that wait, according to CEO Jim Heppelmann.

Customer demands are driving change in the design of field service This article is sponsored by:

As customers increasingly demand remote service, how are organizations responding? Sumair Dutta breaks down the three key points from ServiceMax's latest field service research, and what this means for technicians.

Hand touching Maintenance and repair about assistance and servicing of equipments. © greenbutterfly - Shutterstock

Tetra Pak switches on IFS to get people, parts and tools on site, on time This article is sponsored by:

In field service, there's no point in sending an engineer before the parts and tools arrive on site. Food packaging giant Tetra Pak will switch on IFS Cloud to improve scheduling and support its servitization journey.

People working production 2020 © Tetra Pak International SA

IFS Unleashed - shaping up to fit the servitization needs of asset-centric industries This article is sponsored by:

Asset servitization meets XaaS at last week's IFS Unleased conference. The vendor's market-led strategy challenges conventional tech industry wisdom.

Darren Roos, CEO, IFS at Unleashed 2022 - @philww

ServiceMax aims to join up data across the extended service chain This article is sponsored by:

The big theme around the latest update to ServiceMax's core FSM application is joining up data across the extended service chain as a platform for future innovation.

Future technology blue digital service screen concept © Denys Rudyi - Fotolia.com

ServiceMax CFO Simon Edwards on delivering value for customers during uncertain times This article is sponsored by:

Whilst the macroeconomic environment is volatile, ServiceMax is staying focused on its strategy of expanding its product and ensuring customers get the value that they need.

An image of Simon Edwards ServiceMax CFO

What I’d say to me back then – ServiceMax’s Liz Carter on why it pays to be a risk-taker This article is sponsored by:

The tech sector has more opportunity than ever for women to build long-term careers, argues ServiceMax's Liz Carter.