2022 in review - five key themes for service
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Looking back to look forward - Sumair Dutta reflects on the last twelve months in field service management at ServiceMax and how lessons can be applied in the future.

Looking back to look forward - Sumair Dutta reflects on the last twelve months in field service management at ServiceMax and how lessons can be applied in the future.
Too much digital, not enough transformation - it’s time for a mindset shift when implementing change in field service management, writes Christian Pedersen of IFS.
In an ever-changing and increasingly complex regulatory environment, it can be difficult to ensure compliance with medical device regulations in multiple countries. Deirdre Yee of ServiceMax delves into B. Braun's experience of transforming field service operations.
Michael Ouissi of IFS looks at why smart manufacturers no longer consider maintenance and servicing a ‘necessary evil’ but rather a means to enhance customer relationships and increase revenue.
Manufacturing industry started building servitization business models even before the software industry discovered SaaS and XaaS. Connected data is central to both.
Ahead of its acquisition by PTC, Noor Tarin, VP of Talent Enablement & Development, explains how the firm rapidly increased its women VPs
PTC has waited a long time for this moment, but yesterday's announcement of a ServiceMax takeover has been worth that wait, according to CEO Jim Heppelmann.
As customers increasingly demand remote service, how are organizations responding? Sumair Dutta breaks down the three key points from ServiceMax's latest field service research, and what this means for technicians.
In field service, there's no point in sending an engineer before the parts and tools arrive on site. Food packaging giant Tetra Pak will switch on IFS Cloud to improve scheduling and support its servitization journey.
Asset servitization meets XaaS at last week's IFS Unleased conference. The vendor's market-led strategy challenges conventional tech industry wisdom.
The big theme around the latest update to ServiceMax's core FSM application is joining up data across the extended service chain as a platform for future innovation.
Whilst the macroeconomic environment is volatile, ServiceMax is staying focused on its strategy of expanding its product and ensuring customers get the value that they need.
The tech sector has more opportunity than ever for women to build long-term careers, argues ServiceMax's Liz Carter.