Field service management

PTC LiveWorx - Schneider Electric feels the power of becoming services-centric This article is sponsored by:

Ten years into its relationship with ServiceMax, the energy automation and management specialist has been able to significantly grow its knowledge of its customers and their needs.

PTC LiveWorx - how ServiceMax helps fuel and ground Westmor Industries This article is sponsored by:

Two companies operating in an 'old school' industry, but with up-to-date competitive ambitions.

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PTC LiveWorx - Neil Barua on the shape of things to come for ServiceMax This article is sponsored by:

The former ServiceMax CEO, now President of SLM at PTC, sets out his vision in our exclusive interview at LiveWorx in Boston.

PTC LiveWorx - the first rule of AI Club is talk about AI! This article is sponsored by:

AI was conspicuously low key in yesterday's keynote, but PTC has its own story to tell.

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Understanding the Moment of Service - what servitization really means for our customers This article is sponsored by:

Every business has Moments of Service that are judged by customers. Alex Rumble of IFS highlights the customer view of those moments - and how organizations can achieve their own.

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PTC customers - still spending, but ramping up over multiple years This article is sponsored by:

WIth ServiceMax now part of the family, the opportunities for cross-selling increase.

How to get your business transformation on the right track This article is sponsored by:

Why does business transformation sometimes go astray? Sal Laher of IFS shares three critical areas where businesses can avoid pitfalls and take practical steps to keep projects on track.

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Salesforce looks to enable field technicians as the new frontier of customer experience This article is sponsored by:

How modern technology is changing field technicians from digital outcasts to frontline customer experience ambassadors - a conversation with Taksina Eammano, EVP & GM Field Service at Salesforce.

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ServiceMax CEO Neil Barua - like a ‘kid in a candy store’ under PTC ownership, but prioritizing value for customers This article is sponsored by:

Barua says that the capabilities now available to ServiceMax under PTC will mean a ‘new era’ for field service management. However, the CEO is acutely aware that laying the critical foundations is what is most important.

Here's to the future! PTC CEO Jim Heppelmann on the changing PLM market and where the $1.46 billion ServiceMax takeover fits in This article is sponsored by:

With the ServiceMax acquisition now complete, PTC's CEO outlines some of the things that customers can expect to see come next.

2022 in review - five key themes for service This article is sponsored by:

Looking back to look forward - Sumair Dutta reflects on the last twelve months in field service management at ServiceMax and how lessons can be applied in the future.

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Transforming field service, from the inside out This article is sponsored by:

Too much digital, not enough transformation - it’s time for a mindset shift when implementing change in field service management, writes Christian Pedersen of IFS.

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Mastering complexity and global compliance in B. Braun’s field service organization This article is sponsored by:

In an ever-changing and increasingly complex regulatory environment, it can be difficult to ensure compliance with medical device regulations in multiple countries. Deirdre Yee of ServiceMax delves into B. Braun's experience of transforming field service operations.