Your business has changed – your clients have likely changed, too. Brian Siefkes of Sage Intacct explores the critical role of finance in avoiding the commoditization pitfall.
How CDW transformed into a professional services business, with ServiceNow as the platform for change
When it comes to transformation stories, give me something ambitious. That's exactly what I got from CDW's presentation at Now at Work 2021. It's about changing your business to deliver what your customers want - and embracing a platform to drive those changes.
The inherent nature of IT issue resolution is reactive - there has to be a better way. John Appleby of Avantra shares three KPIs that can take control of AIOps maturity levels - and why it matters.
Ahead of the opening of conXion tomorrow, Software AG rounds out its connected enterprise narrative and announces updates to ARIS and webMethods
Blockchain may not be a fit, but distributed ledger technology definitely has a role in plugging the trust gap in digital business transactions, writes Software AG's Bernd Gross
Salesforce unveils more tools for workflow automation today, including MuleSoft RPA, document scanning, and digital process automation targeted at specific industries
Customer journeys today travel across multiple channels, devices and pathways leading to data becoming tangled and disparate. Bridgette Darling of Adobe shares four practical steps to keep a customer and their experience on track.
A customer can have a great sales experience and still end up disappointed with the product. In an XaaS world, businesses must monitor outcomes too.
"Seamless integration" is lauded for its invisibility, but is that a realistic goal? John Appleby of Avantra explains why it's time to pay close attention to the seams of AIOps integration.
Zuora's Q2 results provide evidence that the subscription economy specialist has been making the right strategic choices on product and go-to-market
Going digital over the past decade has transformed the operations of New England life safety business Fire Equipment, enabling rapid expansion and helping it adapt to the pandemic.
The first fruits of Salesforce's acquisition of Slack are unveiled today as the CRM giant urges customers to adopt a Slack-First Customer 360 approach to sales, service and marketing
Many of the mechanisms and processes a finance team needs to put in place to enable continuous close are worth doing, even if you still only close once a month.