The future of retail is all about giving consumers a great experience that keeps them coming back - technology can help but what matters is engaging people
Enterprise hits and misses - AWS gets cloud security scrutiny, and IT bottlenecks get an agile challenge
This week - AWS cloud security gets a closer look in the Capital One breach aftermath. IT bottlenecks gets put to the agile test, and Salesforce goes shopping again. Your whiffs include a faux sunset for big data, and the world of social selling gurus turns upside down.
TPM vendor Rimini Street launches SAP application management services with Robin Hood message for SAP customers
Enterprise hits and misses - vendors face the transformation imperative, careers get an AI and startup jolt
This week - CIOs face the transformation challenge - but software vendors must do the same. Summer is an ideal time for a career think - with AI and startup lessons in mind. Your whiffs include stranger than fiction doozies, and a high-on-AI award.
We hear an awful lot about "transforming customer experience" these days, but it's rare to get a look under the architectural hood. In this diginomica exclusive, I share what I learned from Staples' CX push - and how Couchbase and microservices tie in.
Of course Zendesk uses its own products to support its top customers - but Slack plays a big role too in co-ordinating the team's work
Success in digital transformation means bringing everyone on board - including HR and Finance. Workday's Carolyn Horne completes her 2-part guide
Carolyn Horne, Regional Vice President at Workday, argues that there is hope for businesses going through their digital transformation journey, if they place greater emphasis on the HR and finance systems that underpin the change. Why? Because information is key.
The debate about digital transformation hype matters. Customers need to see through the vendor hyperbole - and determine the best response. Time to share road lessons - and more data from Brian Solis.
Three interconnected trends join forces to shape business transformation - XaaS, digital teamwork and frictionless enterprise
Reducing friction, multi-cloud, boosting productivity and the future of work - 2019’s themes for the digital enterprise
Off the back of a number of events in Q2 2019, Derek du Preez shares his lessons learned on what vendors and customers see as the future challenges in the digital enterprise.
Why make do with outdated warehouse management technology when smart warehousing can become a strategic differentiator, asks Infor's Vishal Minocha
Recognizing the ongoing convergence of sales and service, Zendesk today packages the two together in Duet, along with new chatbot and self-service content features