Recognizing the ongoing convergence of sales and service, Zendesk today packages the two together in Duet, along with new chatbot and self-service content features
What is the coherence economy and how does it fit with a frictionless enterprise worldview? Phil Wainewright reflects on his podcast discussion with MuleSoft CTO Uri Sarid
Last week's Frontiers conference and S-1 filing showed how much traction Slack is building among early adopters in the enterprise digital teamwork market
Workfront becomes diginomica's first partner in the field of enterprise work management, helping organizations grapple with a proliferation of digital tools
As the proliferation of digital applications reaches crisis point, Workfront's Heidi Melin outlines 7 work management best practices adopted by enterprises
The CX hype at Adobe Summit day one was no surprise. Adobe countered that hype by featuring customers making digital moves - none more persuasive than Chegg. Here's my day one analysis.
Oracle MCX 2019 - Blue Cross Blue Shield of Michigan shares why moving to the cloud is just one part of business transformation
I've done plenty of stories on moving legacy systems to the cloud. But at Oracle Modern CX 2019, I dug into a story of a deeper transformation. Here's how Jac Amerell of Blue Cross Blue Shield Michigan earned buy-in for change - and the business case to fund it.
This week - CIOs get serious about digital, but questions about the ROI of digital transformation persist. Plus: the open source powder keg and "everything" as a service. Blockchains need some blocksplaining. Your whiffs include privacy meltdowns.
Is digital transformation sticking to the wall, or losing its meaning? Debating digital data with Brian Solis
Brian Solis is a good sport with interesting data. That's the ingredients for a fresh back-and-forth on the merits of digital transformation. Here's what The Altimeter Group has learned about how digital change happens, and the obstacles in the way.
Work management brings oversight to digital collaboration and it's going to be as big in the enterprise as CRM, Asana co-founder Justin Rosenstein tells me
With innovative HR support, power tools maker Bosch demolished hierarchy and silos to reorganize as agile teams on its journey to frictionless enterprise
Slack, Zendesk and a few others are a new generation of cloud-native vendors set to reinvent enterprise applications for a connected, frictionless future
The way that Zendesk has built its new Sunshine platform on AWS is a groundbreaking new take on enterprise SaaS that looks to the future of CRM