Pet food and snack manufacturer KLN Family Brands saw huge improvement when it replaced spreadsheet planning with a new ERP system. IT chief Lance Schultz tells the story
Shutting knowledge workers out of offices has only emphasized the shift in power to the frontline staff who deliver the customer experience
Black Friday 2020 will likely be the biggest ever for e-commerce. Zendesk's Scott Morris outlines how retailers should prepare to support customers
Salesforce Revenue Cloud rebundles B2B commerce, Q2C and PRM to power RevOps and plug finance into the customer lifecycle
Is Adobe's $1.5 billion acquisition of work management pioneer Workfront all about marketing or are their wider ambitions in play?
With record online sales predicted for Black Friday and Cyber Monday, New Relic's Sumedh Jigjinni has ten tips to help maximize e-commerce and keep systems running smoothly
UK telecoms giant BT becomes the latest global business to roll out Facebook Workplace to enable enterprise-wide internal communications and collaboration
An interview with Software AG CTO Bernd Gross on what the human and technology disconnects of the fractured enterprise mean for IoT
Why Coupa CEO Rob Bernshteyn's B2B community intelligence concept may struggle to expand beyond spend
My interview with Coupa CEO Rob Bernshteyn about his new book Smarter Together and the future prospects for Community Intelligence
A new book by Coupa CEO Rob Bernshteyn maps out how businesses can benchmark performance and opportunity by pooling community intelligence
Zendesk adds real-time metrics to its analytics offering as the focus of customer experience flips from efficiency to outcomes
Digital teamwork tools enable much more than remote working. This maturity model sets out the steps for building out a collaborative canvas that helps all teams work better
This week - headless meets serverless, in search of frictionless - is it more than buzzword bingo? Microsoft and Twitter kick tires on TikTok, but the Trump administration has them on the clock. In your whiffs, nudists chase wild boars, while AI fails a Minority Report test.