The COVID-19 pandemic has changed our world with devastating speed. New ways of working that were waiting on the sidelines are suddenly mainstream
The market wasn't impressed by Zuora FY2020 Q4 earnings but CEO Tien Tzuo tells us he's taking a long view of opportunity in the subscription economy
GoCardless makes the connection between contact center performance and customer experience with Zendesk
The London fintech’s Zendesk platform provides the foundation for a new quality assessment programme designed to monitor the customer experience (CX) its support team deliver
Zendesk CEO Mikkel Svane tells us why his company has the potential to disrupt the CRM landscape with a headless platform that delivers a joined-up customer experience
Recent studies suggest that technological bamboozlement on how to ‘do' business transformation is stalling the needs of organizations to find answers to the questions of why they need it and what will it bring them.
What needs to change for CIOs to maximize strategic engagement? ServiceNow's Philip Van Der Wilt discusses the evolution of the CIO
Deliveroo uses Slack and Google to co-ordinate teamwork across a fast-growing distributed organization that spans 13 countries
Enterprise hits and misses - Amazon and Uber press their legal cases, while customers face the upgrade-or-transform dilemma
This week - tech gets political, but is the stagnation of innovation the bigger story? Two industry shows cancel as coronavirus' economic impact is felt. Customers grapple with the upgrade-or-tranform dilemma - will vendors listen? Your whiffs include (bad) personalization.
API-led connectivity can build out application networks based on reuse to drive faster innovation and sustainable growth, says Mulesoft's Ian Fairclough.
Unique and changing requirements in food and beverage create supply chain complexity. In a 2-part series, Infor's Monica Truelsch examines how to address the challenges
What does success look like for nonprofits in a new era of social impact accountability? Measure your Return on Mission, suggests Sage Intacct's Joan Benson
Digital transformation is more than a buzzword in financial services, writes Sage Intacct's Diana Ermini, citing finance teams with a real-time pulse on the business
Too many companies choose the wrong goalline, says New Relic's Buddy Brewer, but choosing the right business metrics for your customer KPIs can be a real game-changer.