Six ways business will stay changed once COVID-19 passes
The COVID-19 pandemic has changed our world with devastating speed. New ways of working that were waiting on the sidelines are suddenly mainstream
Archive: Digital transformation - frictionless enterprise
Zuora FY2020 - playing a long game on subscription economy growth
The market wasn't impressed by Zuora FY2020 Q4 earnings but CEO Tien Tzuo tells us he's taking a long view of opportunity in the subscription economy
GoCardless makes the connection between contact center performance and customer experience with Zendesk
The London fintech’s Zendesk platform provides the foundation for a new quality assessment programme designed to monitor the customer experience (CX) its support team deliver
Zendesk CEO - 'We're a disruptive player in the CRM market'
Zendesk CEO Mikkel Svane tells us why his company has the potential to disrupt the CRM landscape with a headless platform that delivers a joined-up customer experience
Digital transformation hits the 'Trough of Disillusionment'
Recent studies suggest that technological bamboozlement on how to ‘do' business transformation is stalling the needs of organizations to find answers to the questions of why they need it and what will it bring them.
Now it’s up to CIOs to seize a seat in the boardroom
What needs to change for CIOs to maximize strategic engagement? ServiceNow's Philip Van Der Wilt discusses the evolution of the CIO
How Deliveroo uses Slack to speed teamwork and tame app sprawl
Deliveroo uses Slack and Google to co-ordinate teamwork across a fast-growing distributed organization that spans 13 countries
Enterprise hits and misses - Amazon and Uber press their legal cases, while customers face the upgrade-or-transform dilemma
This week - tech gets political, but is the stagnation of innovation the bigger story? Two industry shows cancel as coronavirus' economic impact is felt. Customers grapple with the upgrade-or-tranform dilemma - will vendors listen? Your whiffs include (bad) personalization.
A tale of two countries - the state of digital transformation in the US vs. the UK
API-led connectivity can build out application networks based on reuse to drive faster innovation and sustainable growth, says Mulesoft's Ian Fairclough.
How to address supply chain complexity in food & beverage (1/2)
Unique and changing requirements in food and beverage create supply chain complexity. In a 2-part series, Infor's Monica Truelsch examines how to address the challenges
When nonprofits transform finance, they see more social impact
What does success look like for nonprofits in a new era of social impact accountability? Measure your Return on Mission, suggests Sage Intacct's Joan Benson
How can finance keep up with digital transformation in financial services?
Digital transformation is more than a buzzword in financial services, writes Sage Intacct's Diana Ermini, citing finance teams with a real-time pulse on the business
What people get wrong about digital transformation
Too many companies choose the wrong goalline, says New Relic's Buddy Brewer, but choosing the right business metrics for your customer KPIs can be a real game-changer.
