A discussion with Jeff Kaplan and Vinnie Mirchandani last week set me thinking about the history of SaaS and what it tells us about business in the new era of Everything-as-a-Service (XaaS)
In an exclusive interview, Chano Fernandez, who became co-CEO of Workday six months ago, tells us what's next for Workday and his role.
New Relic is expanding its observability and AIOps functionality, but what do these buzzwords actually mean for IT organizations and the businesses they support?
This week - pulling COVID-19 digital lessons from the education sector - but will they stick? Plus: the enterprise buyer one-throat-to-choke debate heats up again. Uber must give UK drivers "worker" status, and tech companies' "diversity theater" gets called out. In the whiffs section, I backtrack on NFTs.
Service today is about much more than break-fix. Cubic's management of London's contactless fare infrastructure shows the XaaS Effect in operation
There are loads of myths about AIOps. Here's the reality
AIOps has become an embedded part of technology language in the last few years, but is still shrouded in misinformation. Guy Fighel of New Relic busts seven myths to demystify AIOps
Most tech companies set out to change the world. Zoho wants to redefine capitalism, with a philosophy of transnational localism
A new Deloitte survey finds that XaaS - Everything-as-a-Service - is the mainstream choice when buying enterprise IT. We look at lessons learned at Software AG and other tech vendors on the journey to XaaS
A year into the pandemic, how are Acumatica's customers faring? And why do enterprises leave cloud ERP value on the table? Those are perfect topics to take up with Acumatica CEO Jon Roskill, who also shared Acumatica's customer maturity model and bill of rights.
Why human-centric metrics are essential to business agility
What is the secret to a genuinely agile business? ServiceNow's Chris Pope shares five essential metrics for success in navigating choppy waters
Yanna Winter continues four-year digital transformation programme at Generali UK, with move to 100% cloud-based environment.
How can finance and HR work better together?
HR must be a strategic change agent by collaborating with finance, writes Paul Burrin of Sage People. But how do departments make the most of that partnership?
Store colleagues at UK-based retail giant Marks and Spencer have taken to Microsoft Teams to co-ordinate work and stay in touch on the retail frontline
