Manufacturers shouldn't fear innovation, but there are four steps they must take to avoid falling into pilot purgatory, writes Plex Systems' Anurag Garg
Customer success is even more important than customer experience, but few companies are thinking about it - and even they need new XaaS processes and tools
At a first-of-its kind conference in San Francisco this week, business systems specialists charted their version of the future of enterprise IT
Staying private allows a business to stay agile and focused - Zoho CEO Sridhar Vembu looks at three examples from payments, auto and retail
The future of retail is all about giving consumers a great experience that keeps them coming back - technology can help but what matters is engaging people
Enterprise hits and misses - AWS gets cloud security scrutiny, and IT bottlenecks get an agile challenge
This week - AWS cloud security gets a closer look in the Capital One breach aftermath. IT bottlenecks gets put to the agile test, and Salesforce goes shopping again. Your whiffs include a faux sunset for big data, and the world of social selling gurus turns upside down.
TPM vendor Rimini Street launches SAP application management services with Robin Hood message for SAP customers
Enterprise hits and misses - vendors face the transformation imperative, careers get an AI and startup jolt
This week - CIOs face the transformation challenge - but software vendors must do the same. Summer is an ideal time for a career think - with AI and startup lessons in mind. Your whiffs include stranger than fiction doozies, and a high-on-AI award.
We hear an awful lot about "transforming customer experience" these days, but it's rare to get a look under the architectural hood. In this diginomica exclusive, I share what I learned from Staples' CX push - and how Couchbase and microservices tie in.
Of course Zendesk uses its own products to support its top customers - but Slack plays a big role too in co-ordinating the team's work
Success in digital transformation means bringing everyone on board - including HR and Finance. Workday's Carolyn Horne completes her 2-part guide
Carolyn Horne, Regional Vice President at Workday, argues that there is hope for businesses going through their digital transformation journey, if they place greater emphasis on the HR and finance systems that underpin the change. Why? Because information is key.