A discussion with Jeff Kaplan and Vinnie Mirchandani last week set me thinking about the history of SaaS and what it tells us about business in the new era of Everything-as-a-Service (XaaS)
New Relic is expanding its observability and AIOps functionality, but what do these buzzwords actually mean for IT organizations and the businesses they support?
Enterprise hits and misses - COVID-19's digital lessons take hold, Uber gets a gig economy wake-up call, and an enterprise buyer debate takes hold
This week - pulling COVID-19 digital lessons from the education sector - but will they stick? Plus: the enterprise buyer one-throat-to-choke debate heats up again. Uber must give UK drivers "worker" status, and tech companies' "diversity theater" gets called out. In the whiffs section, I backtrack on NFTs.
Service today is about much more than break-fix. Cubic's management of London's contactless fare infrastructure shows the XaaS Effect in operation
AIOps has become an embedded part of technology language in the last few years, but is still shrouded in misinformation. Guy Fighel of New Relic busts seven myths to demystify AIOps
Most tech companies set out to change the world. Zoho wants to redefine capitalism, with a philosophy of transnational localism
A new Deloitte survey finds that XaaS - Everything-as-a-Service - is the mainstream choice when buying enterprise IT. We look at lessons learned at Software AG and other tech vendors on the journey to XaaS
Cloud ERP value extraction doesn't land in your lap at go-live. Acumatica's CEO on ensuring customer success, in the pandemic and beyond
A year into the pandemic, how are Acumatica's customers faring? And why do enterprises leave cloud ERP value on the table? Those are perfect topics to take up with Acumatica CEO Jon Roskill, who also shared Acumatica's customer maturity model and bill of rights.
What is the secret to a genuinely agile business? ServiceNow's Chris Pope shares five essential metrics for success in navigating choppy waters
Yanna Winter continues four-year digital transformation programme at Generali UK, with move to 100% cloud-based environment.
Store colleagues at UK-based retail giant Marks and Spencer have taken to Microsoft Teams to co-ordinate work and stay in touch on the retail frontline