It’s a hybrid, hybrid, hybrid, hybrid world - let’s get back to strategy and planning
Do you hybrid? ASUG's Geoff Scott takes a practical look at the rapidly-proliferating "hybrid" buzzword in the context of planning. Will it be your stumbling block or strategic pillar?
Enrich the customer experience by starting with your employees
How do you enrich the customer experience amidst the current turbulence? Unit4's Michelle MacCarthy has three recommendations for managing customer success through culture, engagement, and technology
5 ways to deliver exceptional digital work experiences
Your employees expect their digital work experience to match what they're used to as consumers. Workfront's Laura Butler shares five ways to empower and engage today's workforce
This week - as the vaccine economy races towards us, are digital leaders ready? Retail's big show is here, but is hyper-personalization a myth? Also: cybersecurity looms large as the SolarWinds analysis continues. Your whiffs include freemium ankle-biters, and T-shaped marketing professionals.
Making observability a standard practice for every engineer in 2021
Intellyx analyst Jason English talks with New Relic CPO Bill Staples about how to achieve observability in support of today’s cloud-native applications
Six guidelines to make a success of managing hybrid IT
As CIOs adapt to the new reality of hybrid IT, Pat Phelan of Rimini Street offers six guidelines to help develop a roadmap for your journey to a hybrid IT model
The future of field service – simpler processes, better service
Remote working is here to stay - Kieran Notter of ServiceMax outlines how field service vendors switch from survival to growth
There’s an inextricable link between company culture and successful digital transformation
Matt Taylor, Global VP for GTM Operations at ServiceNow, explains how companies will excel in 2021 if they understand that you can’t have digital success without thinking about company culture too.
Creating a manufacturing world without product recalls
Is it possible to eradicate product recalls and remove waste in the manufacturing supply chain? Anurag Garg of Plex Systems talks through the steps to proactively prevent recalls
ERP implementation brings lean processes and increased profitability to KLN Family Brands
Pet food and snack manufacturer KLN Family Brands saw huge improvement when it replaced spreadsheet planning with a new ERP system. IT chief Lance Schultz tells the story
Asana has released tighter integration with teamwork leaders Atlassian, Microsoft Teams, Slack and Zoom as it targets enterprise buyers
Workplace from Facebook is building an impressive list of large customers - can it become their core platform for enterprise digital teamwork?
Readers know I'm not infatuated with the lofty phrases of "customer experience." But making a difference for customers in a world turned upside down - I'm up for that story anytime. Casey's convenience stores faced the pandemic economy head on, with the help of partners like SAP CX.
