We hear an awful lot about "transforming customer experience" these days, but it's rare to get a look under the architectural hood. In this diginomica exclusive, I share what I learned from Staples' CX push - and how Couchbase and microservices tie in.
Of course Zendesk uses its own products to support its top customers - but Slack plays a big role too in co-ordinating the team's work
Success in digital transformation means bringing everyone on board - including HR and Finance. Workday's Carolyn Horne completes her 2-part guide
Carolyn Horne, Regional Vice President at Workday, argues that there is hope for businesses going through their digital transformation journey, if they place greater emphasis on the HR and finance systems that underpin the change. Why? Because information is key.
The debate about digital transformation hype matters. Customers need to see through the vendor hyperbole - and determine the best response. Time to share road lessons - and more data from Brian Solis.
Three interconnected trends join forces to shape business transformation - XaaS, digital teamwork and frictionless enterprise
Reducing friction, multi-cloud, boosting productivity and the future of work - 2019’s themes for the digital enterprise
Off the back of a number of events in Q2 2019, Derek du Preez shares his lessons learned on what vendors and customers see as the future challenges in the digital enterprise.
Why make do with outdated warehouse management technology when smart warehousing can become a strategic differentiator, asks Infor's Vishal Minocha
Recognizing the ongoing convergence of sales and service, Zendesk today packages the two together in Duet, along with new chatbot and self-service content features
What is the coherence economy and how does it fit with a frictionless enterprise worldview? Phil Wainewright reflects on his podcast discussion with MuleSoft CTO Uri Sarid
Bombardier's CIO on why digital transformation is integral to SAP S/4HANA - and competing with aerospace giants
One thing lacking from our recent SAP S/4HANA use cases: a transformation-first story. Well, consider that fixed. Here's how Bombardier lined up S/4HANA with their transformational push to differentiate.
Making the business case for SAP S/4HANA conversion is a fraction of what's needed to achieve success. Scoping and roadmaps come into play along with the variability of landscapes. In short - we need more stories.
Now that Unit4 has put a microservices-based cloud platform in place, new CEO Mike Ettling wants the company to run like a cloud business