Events management firm Lincoln West has some specific demands for its Zoho CRM system.
The luxury goods retailer has consolidated disparate, homegrown systems onto SAP.
BMW has seen a big improvement in customer satisfaction by using Qualtrics to enable a more responsive customer experience - but will it save the industry?
This week - voice search isn't waiting for the enterprise. Also: why CEOs can't delegate AI responsibility. Fresh looks at digital transformation contrast with digital duopolies. Your whiffs include: mocking open offices, and a new low for dynamic personalization.
WW is the new brand, but the customers didn't make the connection with WeightWatchers. Doh!
GDPR was one enabler for change at Travel Visa Company.
A work-in-progress, but Zoho's European ambitions are taking place.
Humbled, repentent and only looking at a $5 billion fine, Facebook CEO Mark Zuckerberg should thank his lucky stars.
Companies need to earn back lost trust in order to succeed with personalisation, says Salesforce's Tiffani Bova.
Rivals are circling, but Reed Hastings wants everyone to just 'Netflix and chill'.
Some guidance on effective content marketing from a long-time practitioner.
President Donald Trump is fond of tariffs and trade wars and there are more to come on the digital economy front.