In a session at PowerPlex 2020, Plex customer MPI explained how IoT has delivered practical outcomes for the heat treatment business of its metal fabrication group
It's when things go wrong that you discover the extent to which retailers have thought through their CX processes. Once again we have an example of how it should not be done.
With over 60,000 stores around the world, 7-Eleven has a huge task in serving its customers. It has redefined its processes using the ServiceNow platform to do just that.
8x8 moves video meeting solutions to Oracle Cloud Infrastructure as number of users soar during COVID-19 pandemic
Integrated cloud communications platform 8x8 has reduced its network costs by 80% by moving to Oracle Cloud Infrastructure (OCI).
Transport-as-a-Service platform providers have been badly hurt by the COVID-19 pandemic, but what happens as lockdown is lifted remains to be seen...
More than ever, public sector organizations need to modernize and innovate rapidly. Neptune Software's Christoph Garms highlights some recent customer examples
While global M&A activity may have plummeted as a result of the COVID-19 crisis, for those organizations involved in deals prior to lockdown, the key to integration success is to focus on your people.
MoneyPenny is a fast growing digital comms provider for customers in the UK and US. It recently ripped out its core systems to move to Twilio.
MongoDB’s Dominic Wellington explains how lessons can be learned from Toyota Material Handling’s history for the technology decisions it makes today.
How do you stay customer-centric in the current crisis? Workday's Chief Customer Officer Emily McEvilly shares her own experience
In the wake of Okta’s recent announcement of $10 million in philanthropic funding to non-profits, Okta for Good head Erin Baudo Felter discusses the areas of biggest need.
How Newsela connects data across the customer lifecycle - and gives teachers a platform for remote learning
Helping teachers teach is a worthy mission - now more than ever. But you can't deliver without data on customer needs. Here's how Newsela put their marketing and data initiatives together.
Monitor and adapt - Starbucks CEO spills the beans on how digital investment will brew the next phase of COVID-19 recovery
Experience in China and long-term digital investment are the keys to Starbucks plans to open up again in the US.