Supporting trans people and victims of abuse through intelligent web services
We explore what three different NGOs are doing with web services APIs to try to ensure the safety of the vulnerable populations they serve.
Use cases
Sapphire Now 21 - rethinking life insurance for the digital age with Haven Life
Haven Life integrates SAP for its onboarding, credentialing and commissions, so that engineers can focus on digital innovation.
American Express has revolutionized its credit checks with machine learning
Payments giant American Express confirms AI is proving helpful, but keeps its ‘cards’ about what tools and software choices it has made to get there very close to its chest
How Calm is using machine learning to keep us all mellow
Meditation, wellness and sleep app Calm is using Amplitude to increase engagement and customer retention.
How Mars put customer insights first and flipped its supply chain script
When a company figures out how to significantly improve demand forecasting, they have my attention. At the Kinaxis Big Ideas in Supply Chain show, Mars shared how they are modernizing supply chain planning, driven by the end consumer.
Green Flag ditches five decades of IT heritage for a very new cloud identity
The move has enabled Green Flag, a 50-year-old insurance business, to “reinvent” itself as a FinTech
How the Internal Revenue Service is thinking about taxpayer-centric digital services
The Internal Revenue Service’s thinking about digital taxpayer services has been accelerated during the COVID-19 pandemic.
Gay social networking app Hornet upgrades Cassandra to improve community experience
Hornet worked with the DataStax Luna consulting service on Apache Cassandra, to improve storage requirements and free up resources for future development.
Atlanta Group CIO on digitizing insurance broker services
Insurance brokers Atlanta Group find customers more accepting of digital methods as the market changes
Using ServiceNow to make employee on-boarding an ‘experience project’ at Bristol Myers Squibb
Pharmaceutical giant Bristol Myers Squibb is using ServiceNow Lifecycle Events to support digital employee onboarding.
Levi’s virtual agent finds success by integrating with ServiceNow and Microsoft Teams
When COVID-19 hit and Levi shifted to remote work, the IT service desk looked to virtual agents as a way to support employees during the pandemic.
Triumph Motorcycles on a ride towards greater flexibility with Infor ERP
Triumph Motorcycles is an iconic global brand and it is transforming its underlying ERP and supply chain processes with Infor to build a closer relationship with its customers.
Kiwibank saves millions in productivity hours with ServiceNow CSM
Kiwibank is taking advantage of ServiceNow’s platform of platforms approach and is digitizing workflows across customer service management.
