Use cases

CIO Interview - merger provides Sovereign Network Group with new working methods opportunity This article is sponsored by:

Sovereign Network Group CIO Kevin Ives discusses the merger of two major UK housing associations and the increasing importance of data

An image of Kevin Ives CIO Sovereign Network Group CIO

CIO interview - Deutsche Bahn builds central IT platform for change This article is sponsored by:

Deutsche Bahn is stepping up its efforts for centralized change to be more sustainable, digital and reliable

An image of Dorothée Appel, CIO for Corporate IT Management & Services at Deutsche Bahn

Can enterprise LLMs achieve results without hallucinating? How LOOP Insurance is changing customer service with a gen AI bot This article is sponsored by:

If enterprise LLM vendors want to deliver business results, they must earn the trust of customers and employees alike. Can this be done without hallucinations? It's a provocative claim - one that led me to document my first live gen AI story with LOOP Insurance, which utilizes Quiq's AI bot.

Weslee Berke, Head of Customer Care, Loop Insurance by Jon Reed

Workday Rising EMEA - Mondelez International tests out generative AI for employee self-service This article is sponsored by:

Snack food giant Mondelez International rolled out Workday to 100,000 global employees three years ago - but self-service took longer to get right. Now it's testing generative AI for the next phase.

Mondelez product portfolio © Mondelez International

European manufacturer McBride set to clean up its data and processes with SAP S/4HANA This article is sponsored by:

A private label manufacturer of cleaning products, McBride is undergoing a major back-end transformation that aims to make data flow across its operations.

An image of someone putting a McBride dishwasher tablet into a dishwasher

Pandora digital transformation underpins Phoenix Strategy This article is sponsored by:

Pandora CIO Sunil Srivastava tells diginomica how digital and data foundations are protecting and modernizing the jewellery business in a changing marketplace

An image of the Pandora website during Black Friday, featuring some jewellery images

Church of England Technology Director on securing its future and legacy This article is sponsored by:

In five years, the Church of England has de-risked and modernized its technology estate

An image of the inside of St Peter’s Church

Ingram Micro's platform-first ambition puts transformation to the test - a CCE '23 event highlight This article is sponsored by:

Last year, Ingram Micro's large scale transformation brought fresh thinking - but it all comes down to follow through. At CCE 2023, I got a progress report, with the expected generative AI twist.

Sanjib Sahoo of Ingram Micro at Constellation Connected Enterprise 2023

Northumbrian Water Group architects customer-centric vision This article is sponsored by:

To deal with business, regulatory and environmental challenges, water utilities - including Northumbrian Water Group - need to be digital customer-centric, one UK firm is already in the flow

An image of a water filled dam in Northumbria

Mars develops a sweet tooth for Celonis process intelligence This article is sponsored by:

Confectionery giant Mars has been using Celonis’ process mining platform to deliver cost saving results to its business, as well as enable its digital transformation.

An Image of lots of Twix and Mars chocolate bars piled on top of each other

Tripadvisor already seeing “compelling results” from generative AI investments This article is sponsored by:

CEO Matt Goldberg said during Tripadvisor’s Q3 2023 earnings call that the company is still early in its generative AI journey, but that early indicators are good.

Food company Newman's Own improves order management and supply visibility with NetSuite This article is sponsored by:

Food and beverage company Newman's Own donates all its profits to children in need. Its CIO describes his recipe for project success after moving its business systems to Oracle NetSuite.

Newman's Own products collage © Newman's Own

Deliveroo serves up automated service delivery with ServiceNow to improve the employee experience This article is sponsored by:

Food delivery marketplace app Deliveroo is undergoing an internal digital transformation - a key part of which is reliant on the ServiceNow platform.

Deliveroo delivery rider outside Editions kitchen