Oracle OpenWorld 2019 - customer experience shifts up a gear at Ferrari
A new CRM, based on Oracle CX, is helping the Italian supercar company stay in touch with high-profile, high net worth customers worldwide and the dealerships who serve them.
Archive: Use cases
Oracle OpenWorld 2019 - Irish Cattle moo-ves blockchain conversation along with meaty trial
The ICBF has worked with consultants at Version 1 to find an innovative new way to collect information from retailers and end consumers about what makes a tasty steak.
Oracle OpenWorld 2019 - State of Texas cuts costs in half by moving centralised ERP to Oracle Cloud
The State of Texas has over 115,000 employees using the PeopleSoft ERP system on Oracle Cloud, with over $92 billion going through the system.
Sainsbury's 'Guttenberg moment' - applying data science to bolster customer service levels
Group Chief Data Officer Helen Hunter says modern businesses in all sectors must be able to manipulate information at scale.
How automating finance improved customer experience at Tango Card
Business rewards provider Tango Card has been automating finance and other back-office processes to speed results and improve customer experience
Maintenance upgrade is next stop for First Bus on digitalization journey
The UK-based bus operator is revamping its asset management and maintenance processes with Infor EAM in preparation for a new era of low-emissions vehicles.
Brewing a new business operating model for Carlsberg
Global Services tech leader Jawaz Illavia tells diginomica how data and nearshoring are creating digital market opportunities
Under the hood of Staples' build-over-buy CX transformation - a Couchbase microservices story
We hear an awful lot about "transforming customer experience" these days, but it's rare to get a look under the architectural hood. In this diginomica exclusive, I share what I learned from Staples' CX push - and how Couchbase and microservices tie in.
How Slack swarming and reacji boost premier support at Zendesk
Of course Zendesk uses its own products to support its top customers - but Slack plays a big role too in co-ordinating the team's work
Spring event standout - College Park Industries shows us how they are building the prosthetics of the future
Plex always comes through with an interesting shop floor tour, but College Park Industries was a standout. Here's an illustrated view of College Park's winning approach to prosthetic limb innovation and manufacturing.
Dubai Airports breaks up silos with Okta for a better passenger experience
Dubai Airports technology chief Michael Ibbitson discusses its use of Okta's identity platform and why the aviation industry should break up identity silos
Thinking about the impact of digital on the ‘bowels’ of HSBC bank
Josh Bottomley, HSBC’s Global Head of Digital, speaks to diginomica about how the bank is shifting its digital focus towards rethinking the back-end.
Coupa Inspire 2019 - World Vision Canada on the art of modernizing procurement - and their views on Coupa Pay
Coupa Inspire day two found me digging into Coupa Pay and Community Intelligence. No better way to do that than on the show floor, where Coupa customer World Vision Canada shared the art of a successful procurement project.