How digital healthcare provider Omada Health uses behavioral science, connected technology and customer service in the fight against chronic disease
I wasn’t sure what to expect from NICE Interactions. What I got was a memorable show that raised provocative questions. Customers like MoneyGram made a vivid case for call center transformation – plenty to debate and analyze here.
Working with Accenture, the company moved 200 servers and a sizeable application footprint to the Amazon Web Services cloud in just four months.
Zoholics 2019 show review – assessing Zoho’s big market play and learning from Zoho Analytics customers
At the end of Zoholics day two, the big story remained the same: the rise of Zoho One. But the context deepened – from software pricing disillusionment to the need for savvy partners. Zoho Analytics stories resonated.
Unilever is using Google Cloud to help it create 1 billion one-to-one relationships with its consumers
We speak to Alex Owens, VP Global People Data Centres at Unilever, about how the company is using Google Cloud to better target its consumers.
Zoholics 2019 review – Zoho One customer Purolite shares lessons on cloud adoption and adapting to change
Zoholics 2019 was a milestone event for Zoho, with important product announcements – and an upstart challenge to new rivals. Early highlights include these four lessons on cloud software transitions from Zoho One customer Purolite.
At the Dublin-based contract research organization, CIO Tom O’Leary looks forward to using technology to make trials of life-changing and lifesaving drugs less burdensome to patients
US healthcare giant McKesson is moving to the cloud and digital as fast as it can – that means big changes in how it handles data security and identity
Embedding of speech analytics into the contact centre process at the UK’s largest share registration specialist is starting to deliver real returns.
Brian Sommer’s Digital With Impact is not a soft read. For many it might be a wakeup call, for others, it may be depressing. But for those ready to take action, it’s a goldmine.
UK-based e-commerce venture PetShop delivers petfood as a service after moving its operations to NetSuite’s cloud ERP platform