The utility company began using ServiceNow as a ticketing system and field support desk a number of years ago. However, National Grid has now in-sourced its IT support and is extending the platform to new business areas.
Bank of America is investing in a combination of digital innovation, platform consolidation and branch expansion.
How the hackers’ Gold Star + target works out what they are planning and doing
In 2013, Heroku gave Michael Schiff a job offer he couldn’t refuse. But could he build the kind of analytics platform today’s business users would embrace – and avoid BI bottlenecks? At Looker JOIN 2018, Schiff shared his story.
At the online household appliances retailer, group IT director Carl Phillips compares the experiences of the last two Black Fridays and shares his hopes for this year’s event.
At Facebook’s first-ever Workplace product event, I had one main objective: how does the stickiness of Workplace by Facebook scale? Is it enterprise grade? United Way had some answers – in the form of a viral collaboration story.
We should take notice of the pioneering work in big data and AI done by digital innovators at public transport networks – two examples from London and Paris
SAP TechEd 2018 – How Kaeser Kompressoren is selling compressed air as a service with the help of SAP Data Hub
Every now and then, a customer use case really stands out. I picked up a dandy at SAP TechEd 2018, via a long-time SAP customer that keeps their tech – and business models – right on the edge of what’s possible.
Barclays needed to rethink the way it delivered systems to support great customer experiences.
Bed, Bath and Beyond just saw its share price plummet to an 18 year low as Wall Street shows signs of losing patience.