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Five customer experience trends from NRF 2023 that retailers need to know This article is sponsored by: Zendesk logo transparent 250x150px

Consumers are rewarding retailers who provide low-friction, flexible and sustainable offerings. Prelini Udayan-Chiechi of Zendesk shares the five big takeways from NRF2023 - and how retailers can deliver a competitive omnichannel customer experience.

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​​One of the biggest banks in the Philippines accelerates digital inclusion via low-code and open banking This article is sponsored by:

Union Bank of the Philippines turns to Banking Industry Architecture Network for new approach

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Workday AI/ML Innovation Summit - how Accenture shifted to a skills-based organization with Skills Cloud This article is sponsored by:

The hardest thing to find in the enterprise? Organizational change at scale. But at the Workday AI/ML Innovation Summit, we heard that story from Accenture. Here's why the Skills Cloud is my pick for the underrated story of the event.

Accenture's Colin Anderson speaks with Workday's Sheri Rhodes
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Enterprise hits and misses - generative AI gets enterprise scrutiny, Credit Suisse gets a lifeline, and digital transformation failures get dissected This article is sponsored by:

This week - tech vendors have a lot to say about generative AI - and so do I, thanks to new field reports. Credit Suisse avoids the abyss (and so do we), and tech spending gets a fresh look via the latest data. In the whiffs section, I debut my first generative AI animation.

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​​Superdrug sees a healthy future with launch of digital marketplace This article is sponsored by:

High street giant Superdrug to Mirakl ecomm to expand its product reach and to double what Superdrug.com shoppers can put in their baskets

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"ERP upgrades don't equal modernization" - Rimini Street makes a surprising case for composable ERP suites This article is sponsored by:

Did you expect a third party maintenance vendor to provoke a conversation on composable ERP? Neither did I - but if Rimini Street wants to press this concept, I'm all ears.

Dave Rowe of Rimini Street
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How to mess up a customer case study - let us count the ways This article is sponsored by:

In an era of social media sound bites and content "snacks," does the customer case study still matter? Absolutely - but there are use case pitfalls to avoid. Eleven of them, by my count.

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Three ways women are making a difference in data This article is sponsored by: Confluent logo

Confluent's Stephanie Buscemi shines a spotlight on women in data who are making a difference in closing the gender gap, advocating for empowerment and driving data innovation.

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Eight trends finance leaders can't ignore This article is sponsored by: Sage Logo

How will global trends affect accounting and finance teams - and how can CFOs stay one step ahead? Sage CTO Aaron Harris boils down his conversations with customers and industry leaders into eight crucial trends.

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Navigating the complex landscape of sustainability - five focus areas for the C-Suite This article is sponsored by: Pure Storage Logo

Patrick Smith, Field CTO for EMEA at Pure Storage, discuses how the gap between organizations’ public sustainability efforts and their internal actions can be closed.

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Can cloud ERP healthcare projects demonstrate customer value? Inside two standout Acumatica Summit 2023 use cases This article is sponsored by:

Healthcare is an industry under tremendous cost pressure, but it also has a high upside for improved services - if the digital opportunity can be seized. At this year's Acumatica Summit, I talked to two award-winning customers determined to do just that.

Avante Health, Acumatica Customer at Acumatica Summit 2023
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Are supplier-driven transformations a realistic goal? Putting SAP Business Network's talking points to the use case test This article is sponsored by:

Supplier-driven transformations sound like a worthwhile concept - but is this a viable framework, when so many customers are still operating in spreadsheet-laden data silos? Two SAP Business Network customers, Mabe and KUKA AG, share instructive use cases.

David Gutierrez of Mabe, SAP Spend Connect
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