When you serve essential businesses, you can't afford pandemic downtime. Safety Management Group faced this exact situation - and put their Acumatica cloud ERP platform to the test. Recently, their CFO told me the full story.
Fastener distributor Endries International has had a long partnership with Infor, but needs a new WMS to help it scale.
Hand sanitizer production? Salon support? No problem. How John Paul Mitchell Systems turned setbacks into a new way of working
The pandemic sent many beauty suppliers reeling. Not John Paul Mitchell Systems. They found a way to move into hand sanitizer production for essential workers. They also created their own salon stimulus program. On the back end, Workfront made an impact on remote work. Here's why.
Putting digital transformation to the pandemic test - how Casey's convenience stores delivered for its customers
Readers know I'm not infatuated with the lofty phrases of "customer experience." But making a difference for customers in a world turned upside down - I'm up for that story anytime. Casey's convenience stores faced the pandemic economy head on, with the help of partners like SAP CX.
COVID and the contact center - how eBay's biggest re-commerce seller musicMagpie has become more efficient during the crisis
musicMagpie is an e-commerce success story, but the onset of COVID brought fresh challenges to how the firm ran its contact center operation. In the event, the crisis has in fact changed a lot for the better.
The reformed working-age benefits system, Universal Credit, has been being rolled out for a number of years - but faced an unprecedented test when COVID-19 hit.
NatWest’s head of Unix engineering says agile principles and employee-led networks can help boost employee experiences.
The CPG giant is almost three years into a technology change programme, which has been put to the test during the COVID-19 pandemic.
For the past 26 years StepChange has been working to help people manage their problem debt. A new COVID-19 service is being built with Pega for more short-term financial needs.
A session at Software AG's global conXion 2020 event gives insight into the impact of process mining at grocery retail giant Tesco
Pushing the limits of virtual collaboration - how ThoughtSpot used Zoom to drive the development of ThoughtSpot Cloud
Many companies underestimate how far online collaboration can go - not ThoughtSpot. Their story of building a major new product release - ThoughtSpot Cloud - via Zoom-based collaboration brings many lessons. Here's what I learned.
Quill, which helps low income school students improve their writing skills, discusses the impact of observability tools provided under New Relic's donation program