Consumers are rewarding retailers who provide low-friction, flexible and sustainable offerings. Prelini Udayan-Chiechi of Zendesk shares the five big takeways from NRF2023 - and how retailers can deliver a competitive omnichannel customer experience.
Union Bank of the Philippines turns to Banking Industry Architecture Network for new approach
The hardest thing to find in the enterprise? Organizational change at scale. But at the Workday AI/ML Innovation Summit, we heard that story from Accenture. Here's why the Skills Cloud is my pick for the underrated story of the event.
This week - tech vendors have a lot to say about generative AI - and so do I, thanks to new field reports. Credit Suisse avoids the abyss (and so do we), and tech spending gets a fresh look via the latest data. In the whiffs section, I debut my first generative AI animation.
High street giant Superdrug to Mirakl ecomm to expand its product reach and to double what Superdrug.com shoppers can put in their baskets
Did you expect a third party maintenance vendor to provoke a conversation on composable ERP? Neither did I - but if Rimini Street wants to press this concept, I'm all ears.
In an era of social media sound bites and content "snacks," does the customer case study still matter? Absolutely - but there are use case pitfalls to avoid. Eleven of them, by my count.
Confluent's Stephanie Buscemi shines a spotlight on women in data who are making a difference in closing the gender gap, advocating for empowerment and driving data innovation.
How will global trends affect accounting and finance teams - and how can CFOs stay one step ahead? Sage CTO Aaron Harris boils down his conversations with customers and industry leaders into eight crucial trends.
Patrick Smith, Field CTO for EMEA at Pure Storage, discuses how the gap between organizations’ public sustainability efforts and their internal actions can be closed.
Healthcare is an industry under tremendous cost pressure, but it also has a high upside for improved services - if the digital opportunity can be seized. At this year's Acumatica Summit, I talked to two award-winning customers determined to do just that.
Clean energy projects will focus on countries with highest CO2 intensity and communities most in need.
Supplier-driven transformations sound like a worthwhile concept - but is this a viable framework, when so many customers are still operating in spreadsheet-laden data silos? Two SAP Business Network customers, Mabe and KUKA AG, share instructive use cases.
