US Census 2020 - Using Adobe to help deliver the ‘first digital census’
The Census Bureau has utilised a number of Adobe technologies, in combination with extensive user research, to adapt to changed expectations in the digital age.
Archive: Digital enterprise in the real world
Paymentsense proves agility during Coronavirus thanks to Google Cloud migration
Fast growing fintech, Paymentsense, moved from a monolithic application in a data centre to microservices built on Google Cloud Platform.
The technician as a sensor - 5 takeaways from Field Service Medical
Service plays a crucial role in the success of digital initiatives, writes Sumair Dutta of ServiceMax. Here are his five takeaways from last month's Field Service Medical conference
Coronavirus is a wake up call that humanity’s needs are not actually at the centre of global systems
Author of ‘Digital Democracy, Analogue Politics’, Nanjala Nyabola, spoke about the tension between citizen, state and corporations - which has been amplified by Coronavirus.
Putting on the AI ‘white gloves’ makes routine support services less tedious at AppDynamics
AI can do well when the target job is focused and well-defined and the results can be beneficial, as AppDynamics has found as its year-old installation of Moveworks devours more of the support tickets generated by a four-figure workforce.
It’s still game on for fan engagement at Everton Football Club despite Coronavirus
Despite the suspension of Premier League matches due to the Coronavirus outbreak, the work of staying in contact with supporters via personalized messages continues at the Merseyside club.
How AI is triaging service calls - and does it better than you
Unnecessary truck roll is the bane of many field service organizations. ServiceMax's Joe Kenny explains how AI enables proactive service and more efficient dispatch
Hachette CIO writes a new leadership story
Chris Howell tells the story of how publishing leaders Hachette UK is reappraising people management, technology and data
Graph proves an ideal way to answer the ‘Who Owns Me?’ anti-money laundering question
A business data giant says a property graph approach is proving its best bet in untangling the relationships businesses don’t always want exposed
Operation Fistula aims to highlight gender inequality with #Viz5
The London-based non-profit is teaming up with data visualization community Makeover Monday to shine a light on the hidden inequities that girls and women face
GoCardless makes the connection between contact center performance and customer experience with Zendesk
The London fintech’s Zendesk platform provides the foundation for a new quality assessment programme designed to monitor the customer experience (CX) its support team deliver
RWE AG rebuilds its tech function from the ground up after asset swap with E.ON
We speak to the Head of Infrastructure at RWE AG, who explains that the project is costing in the region of ‘three figure millions’ and has huge complexity.
Digital DIY - Home Depot and Lowe's CEOs pitch 2020 as the year of building on omni-channel transformation benefits
Last year's digital delays are in the past it seems as DIY rivals Home Depot and Lowe's name 2020 as a year of omni-channel transformation delivery.
