We hear an awful lot about "transforming customer experience" these days, but it's rare to get a look under the architectural hood. In this diginomica exclusive, I share what I learned from Staples' CX push - and how Couchbase and microservices tie in.
Of course Zendesk uses its own products to support its top customers - but Slack plays a big role too in co-ordinating the team's work
Italian manufacturer is using PTC’s ThingWorx IoT platform to enable its fountains, pumps and taps to convey data on their use and condition to major drinks companies
Plex always comes through with an interesting shop floor tour, but College Park Industries was a standout. Here's an illustrated view of College Park's winning approach to prosthetic limb innovation and manufacturing.
A devastating warehouse fire hurt Ocado earlier this year, but also pointed to the resiliency of the business model.
US supermarket pureplay Kroger has been making some savvy moves in omni-channel transformation.
The Atlanta-based healthcare provider has deployed Exasol as the back-end engine for a wide range of data analytics initiatives, one of which aims to deliver ‘zero harm’ for patients by 2026.
Nike's spent over $1 billion on its omni-channel transformation in just one year, but the results are worth the cash.
Integration and innovation are the big benefits for the Major League Baseball team
Dubai Airports technology chief Michael Ibbitson discusses its use of Okta's identity platform and why the aviation industry should break up identity silos
Josh Bottomley, HSBC’s Global Head of Digital, speaks to diginomica about how the bank is shifting its digital focus towards rethinking the back-end.
There's a transportation revolution looming and E.ON Drive is using Salesforce clouds to manage customer service levels.
Honesty is at the heart of successful enterprise software projects
On your digital transformation journey, building trust with your enterprise software partner is essential to creating real business value, writes IFS CEO Darren Roos