Hollywood giant Lionsgate manages COVID-19 disruption and return to the office with Envoy
American Canadian giant Lionsgate says use of Envoy lessened COVID-19 disruption, but is also setting it up for a hybrid working future
Digital enterprise in the real world
ATCO Frontec - from paper-based to digital field service support with ServiceMax
ATCO Frontec has some words of wisdom for when it comes to jumping from manual processes to a cloud-based system like ServiceMax - go slow.
Acumatica Summit 2021 - can embedded collaboration change ERP? Acumatica's Microsoft Teams and Adobe Document Cloud integration raises the question
Acumatica Summit's integration news brought the question of collaborative ERP to the fore. Beyond those announcements, the future of vertical ERP also looms. Is a more personalized approach to ERP the way forward? Here's my review, with customer views mixed in.
2020 - the year that made doing the right thing profitable
Last year, consumers voted with their wallets based on customer service and corporate behaviour. Simon Johnson shares the latest survey results from Freshworks.
ServiceMax CEO on IPO - ‘It’s not about a quick buck, it’s about building a company that lasts a lifetime’
ServiceMax CEO Neil Barua is dogmatic about ServiceMax focusing all of its efforts on getting the right tools in the hands of field service engineers and technicians.
The architecture of future-proof ERP
What kind of ERP will be right for your organization’s future? Claus Jepsen of Unit4 argues for microservices, APIs, ML-based automation, and support for developers to build value-add apps on top of the platform.
Zoho's new BI platform launches - a customer view on the analytics journey, via the Premo Group
Zoho's new/enhanced BI platform was announced today. Who better to evaluate its possibilities than a Zoho Analytics customer? Here's what I learned from the Premo Group about their analytics adventures - and how better data has led to better decisions.
Beware the hidden costs of building your own containerization
Containerization in enterprise IT infrastructure has grown rapidly - but adopting and implementing with in-house resources can be more costly in the long run. Nica Fee of New Relic shares four reasons not to do it yourself.
Heathrow Airport data takes off with Microsoft
Heathrow, the UK’s largest airport, creates an information platform with data specialists and Microsoft technology
Conserving ROI - How to make money out of your digital investments
Paul Smith, President EMEA at ServiceNow, speaks with global law firm Hogan Lovells to understand how organizations should think about ROI, as they take stock of their digital investments during the COVID-19 pandemic.
The future of business – conversations with customers who are leaving legacy apps behind
Today's businesses are leaving legacy apps behind so they can move fast, be agile and innovate. Oracle's Steve Miranda introduces three customers who've done just that.
Finnish industrial giant Kemira moves to digitized global HR
Kemira has partnered with HCM, payroll, HR service delivery, and workforce management solutions provider UKG to adapt to both global and local HR needs.
Kia UK motors ahead via AI-powered customer experience
Use of the Feefo reviews platform is becoming a key tool in building consumer loyalty, says Kia
