Yext CEO Howard Lerman - why Intent Marketing and a new era of search mean businesses like Pizza Express need to be "answers-ready"
Questions can be more interesting than answers, but not in the new era of search and Intent Marketing.
Flower delivery business roots for WhatsApp integration and augmented – not artificial - intelligence
E.ON is using Salesforce as part of new technology stack to boost personalisation.
Recognizing the ongoing convergence of sales and service, Zendesk today packages the two together in Duet, along with new chatbot and self-service content features
Software is going the same way as the music industry and companies will need to adopt new models to respond to this market shift. Zoho's Raju Vegesna explains all
What is the coherence economy and how does it fit with a frictionless enterprise worldview? Phil Wainewright reflects on his podcast discussion with MuleSoft CTO Uri Sarid
Salesforce aims to bring "data literacy" to everyone in business with $15.7 billion takeover of Tableau
A major roll of the dice for Salesforce as it delivers on long-standing rumors of a takeover of Tableau.
Precision manufacturer Doncasters has built a 'special cloud' of custom applications on the Salesforce platform to automate crucial processes in delivering customer orders
The quest for a single source of truth may seem never-ending, but CFOs and business leaders find even small steps along the way can deliver ROI
The charity partnered with Bluewolf, avoiding a 'big bang' approach.
Getting the store side of the omni-channel retail balance right is some way off for "digital-first" Lands End
Lands End is starting from behind in terms of getting its retail stores in shape.