Digital transformation with some bold investments is paying off, argues CEO Laura Alber.
A week following SAP's acquisition of Qualtrics, we take a deeper look inside the workings of Qualtrics to assess the opportunities and challenges.
Nordstrom reckons that two decades of online presence is validation of its digital investment and progress, but the omni-channel alignment is still elusive.
In his latest travel-streamlined, road-punchy version of hits and misses, Jon picks the highlights from the week’s biggest shows, his best-of picks from the enterprise web, and, as always – your weekly whiffs. SAP's acquisition of Qualtrics gets special attention.
A new release of Zoho CRM adds AI, analytics and workflow automation to help unify the experience across sales and customer service
Time for the annual Miracle on 34th Street for Macy's as the omni-channel turnaround delivers.
Customer experience, AI, cloud apps are common threads connecting successful unicorn startups with wise tigers and leopards, writes Oracle's Michael Hickins
"Content-rich e-commerce experiences" might sound nifty, but they are surprisingly difficult to achieve. Barb Mosher Zinck uses real world examples of content disconnects as a wake-up call.
Wendy's and Red Robin both see a digitally-enabled future, but not necessarily with the same speed...
SAP just poneyed up $8bn for Qualtrics, a company that provides analytics in the customer experience space. Does it make sense? Well yes - but only if companies actually care in the first place.
2019 will be a big deal for Sainsbury's if it gets the green light for its Asda takeover; meantime, there's digital work to be done...