Of course Zendesk uses its own products to support its top customers - but Slack plays a big role too in co-ordinating the team's work
Services businesses need to automate quote-to-order to meet customer needs faster - services CPQ startup Zimit partners with FinancialForce
We speak to ServiceNow senior director, Alex Osborne, at the company’s new space, where employee experience is at the centre of its design.
Should you build or buy your next back office or even front office solution? Some elements are clearly a buy, but there are emerging examples that point to build.
"From grocery company to growth company" - how Kroger pitches its omni-channel transformation objectives
US supermarket pureplay Kroger has been making some savvy moves in omni-channel transformation.
Integration and innovation are the big benefits for the Major League Baseball team
Dubai Airports technology chief Michael Ibbitson discusses its use of Okta's identity platform and why the aviation industry should break up identity silos
My conversation with Guru CEO Rick Nucci hits on key themes such as convergence of sales and service, keeping knowledge fresh, and augmenting performance with AI
There's a transportation revolution looming and E.ON Drive is using Salesforce clouds to manage customer service levels.
Marking Armed Forces Day in the UK, Salesforce has pledged to get hundreds more veterans into IT roles.
Three interconnected trends join forces to shape business transformation - XaaS, digital teamwork and frictionless enterprise