After integrating its supply chain, sales and accounting systems, industrial adsorbents supplier Interra Global can apply real-time data to hone efficiency and quickly resolve supply glitches
Do you worry about your make-up when there's a pandemic at the door? e.l.f. Cosmetics customers do and the retailer's shift to a digital operating model using Salesforce's Commerce Cloud is paying off.
Customers, community and COVID - three Cs shaping the future of omni-channel retail, according to Angela Ahrendts
The future of retail comes back to knowing and understanding your customers, says Angela Ahrendts, veteran of Apple and Burberry - and COVID-19 provides another reason to sit down and have a conversation with them.
Macy's reels from a $3.6 billion quarterly loss, but promises "the most powerful digital Fall ever"...apparently
Macy's, owner of 'The World's Largest Store', clocks up a massive loss for Q1, but CEO Jeff Gennette has a glass that's not only half full, but running over with digital optimism.
Medical device manufacturer BioTek rolled out ServiceMax owned collaboration platform Zinc as an experiment, but has since found a number of beneficial use cases.
H&M reaches for a digital acceleration comfort blanket, but lack of earlier omni-channel progress has cost it dear during the COVID crisis
H&M was always a likely candidate to take a hefty blow from the COVID-19 crisis. Is it too late now to declare digital acceleration to be the order of the day?
Be your own Amazon! Nike's new fitness program depends on more focused online-to-offline retail integration - and its own digital marketplace
Nike's digital growth has accelerated during the pandemic crisis, but it's time to move into an accelerated next phase of omni-channel evolution, says CEO John Donahoe.
The French retail institution has re-opened its doors to a new world of different customer expectations - and needs to build out the people skills to service it.
Use of online one-way video chat has proven such a success, Samsung’s online team see it as being a big part of support going forward
This year's FinancialForceX was a virtual event, full of live content and learnings from the impact of COVID-19 on SaaS and IT services businesses
Salesforce Anywhere, a new native chat and video channel that supersedes Chatter, aims to bring team collaboration back from the likes of Slack and Teams into the CRM app
Ahead of TrailheaDX this week, Salesforce announces a trio of developer tools including serverless functions, a browser-based code builder and a DevOps management console