The developer branch of the Salesforce Ohana is gathering in San Francisco today. Salesforce co-founder Parker Harris explains the importance of this and points to what's to come.
Freshworks integrates to Shopify, adds messaging and intelligent chatbots, and joins up e-commerce, marketing and customer service, in a new offering for online retailers.
ServiceMax puts FSM into a wider context with new Tableau dashboards in Asset 360 and ServiceMax Core, and brings asset data to the SFS mobile app.
Event planners are super-psyched about the return of on-the-ground events - but why are they dismissive of hybrid events? If you claim to be "customer-first," your next event better be hybrid. Join me as I sprinkle in the tips, and blow a gasket or two.
Strong revenue growth from Qualtrics to kick off its 2022 fiscal year.
Albertsons CEO ticks off the omni-channel items on his shopping list.
In the first of a two part article, Tesco's online growth plans come under the spotlight.
There were signs of success not that long ago, but Bed, Bath & Beyond is in deep trouble again...
CEO Scott Brown reports record growth as FinancialForce unveils its spring release, including its recently launched FP&A product.
Organizations go about content marketing the wrong way - then they throw it under the bus. To be fair, the B2B content attention problem is real. Grab your drink of choice, and let's reframe this essential debate.
This time last year ASOS was riding an e-commerce wave. Flash forward 12 months and the picture's not so pretty.
To stay proactive and predictive on service contract levels, you need to know your selling price and how to manage your margin through cost. Coen Jeukens shares his practical three-step process for ServiceMax.
Primark says its new UK website represents a digital move forward in a big way. Maybe so, but there's no prospect of being able to buy anything on it. Why?
