Banking has emerged from the COVID crisis with some credit, argues Suresh Viswanathan, Chief Operating Officer at TSB. ServiceNow is playing its part in making that a reality.
There are a series of important principles that should underpin a ServiceNow roll out, as BD's Trisha Johnson explains.
Collaboration is key to building more resilient workplaces and workforces, says Salesforce's Jose-Luiz Moura.
CRM systems have historically overpromised and underdelivered. Nate Skinner of Oracle argues that a new generation of intelligent systems will finally deliver the automation B2B sales and marketing teams need.
WhatsApp and Zendesk share best practice examples of firms following their customers, not vice versa.
For the love of Jobs, what the hell is Apple thinking about when it comes to fulfilling online orders? Not much, it seems. Brace yourself for a tale of CRM gone wrong, e-commerce ineptitude and the mysterious role of Bryan With A Bike.
An agile approach to CX means seeking to understand and assess how your customers want to communicate with you. Zendesk's Andrew Lawson shares lessons from the rise of conversational commerce.
Office redesign is a booming business as employers repurpose their workplaces to cater to the changing demands of a hybrid working world.
The best customer service is built around what your customers need, feel and think about your brand. Mukesh Mirchandani of Freshworks shares four ways to put customers first in platform design
Digital transformation got a boost from the COVID crisis, but can it continue to happen at the pace of the past 18 months? A new global study from Valoir is encouraging, unless you work in HR
Salesforce's CTO on the future of work, what Salesforce might do differently as a start-up today and what's next for Dreamforce.
Canyon Bicycles has adopted a number of Salesforce products to better help it understand its data, in order to maintain lifelong relationships with its customers.
ServiceMax CEO Neil Barua talks about the company's mission, earnings and partners - and why he wants service technicians to get the digital tools they deserve
