CRM and customer experience

A passage to India - the essence of Zoho This article is sponsored by:

Nuanced – that is what Zoho is. And a recent, extensive visit to the operations in India provided a far deeper understanding as to the company, its management and its impact on the communities in which it operates.

Target CEO sees an omni-channel retail 'new normal' on the horizon, but there are tough times ahead This article is sponsored by:

Better times ahead, but for now the retail sector remains in turbulent times and Target's not escaping that.

Are we paying the hyperscalers too much for public cloud? Zoho thinks so This article is sponsored by:

Are we overpaying the public cloud hyperscalers - AWS, Azure and GCP - based on economies of scale that no longer apply? Zoho says its private infrastructure costs it less than half it would pay a public cloud provider.

Sridhar Vembu CEO Zoho on HQ rooftop at Truly Zoho 2023-02-21 - @philww

Is SAP serious about CX? A closer look at SAP's pivot to CX for industries This article is sponsored by:

SAP's CX pursuits are flying under the radar - but does that mean SAP lacks a CX strategy or commitment? Check out my review of SAP's latest CX moves, including a catchup with Ritu Bhargava, President & Chief Product Officer, CX/CRM at SAP.

Whisper it — but EMEA business leaders are looking on the bright side This article is sponsored by:

Shhhh... don't tell everyone, but Detlef Krause of ServiceNow has some research findings that point to optimism for senior executives and some practical digital transformation examples.

Pop Art style comic book panel whispering in ear secrets with speech bubble, rumor, word-of-mouth concept vector illustration © durantelallera - Shutterstock

How Walmart aims to balance macro-economic consumer realities with getting a return on tech innovation This article is sponsored by:

A 'business as new normal' in the Vaccine Economy update from the retail giant.

Consumer wellbeing and sentiment are reshaping CX This article is sponsored by:

Businesses are unprepared for customer emotions, writes Matthias Goehler of Zendesk. Here is how AI-driven technology can turn the tide of customer sentiment.

Evaluation of online support, contract service or purchase product. Customer testimonials, vote and feedback, rating and liked. Concept of technology on business. © cifotart - Shutterstock

Salesforce looks to enable field technicians as the new frontier of customer experience This article is sponsored by:

How modern technology is changing field technicians from digital outcasts to frontline customer experience ambassadors - a conversation with Taksina Eammano, EVP & GM Field Service at Salesforce.

Man providing fridge repair service with customer © Elnur - Shutterstock

Salesforce adds gender identity and pronoun data fields to promote inclusivity in tech This article is sponsored by:

Relatively small design decisions can have a major impact on trust, says Salesforce's Paula Goldman.

Why Redbubble has designs on AI to improve the e-commerce content experience for customers This article is sponsored by:

Having too much non-additive content and inaccurate data has been an issue for the online marketplace provider. Can AI save the day?

The 'reality' of truth - does it enable data-driven decisions? This article is sponsored by:

Peter Coffee of Salesforce highlights why enabling better decisions is an ongoing quest.

"The Ferrari of products" - DPD's Head of Salesforce on why the platform delivers value for the courier firm This article is sponsored by:

Delivery firm DPD was a pioneer with Salesforce 13 years ago. Today, the platform underpins critical business functions for the company.

Freshworks ends fiscal year on 34% revenue growth This article is sponsored by:

Freshworks heads into its new fiscal year on the back of continued growth and customer expansion.