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Why refrigeration company Cimco put a $1 million quote on ice and turned to Zoho CRM instead This article is sponsored by:

How industrial refrigeration company Cimco uses Zoho CRM and analytics to improve sales performance - and why it turned down a $1 million quote to put in Salesforce.

Toromont Cimco ice hockey puck on rink © Cimco Refrigeration
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Salesforce strikes back with strong full year numbers, efficiency focus - and a little bit of help from Oracle's Larry Ellison! This article is sponsored by:

It's been a tough few months for Salesforce, but CEO Marc Benioff says that internal transformation has accelerated to meet the challenges.

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Online life is growing; so should your data This article is sponsored by: Heap logo © Heap

Time for a reality check - Mona Popli of Heap explores the friction that can grow between customers and companies if data isn't up to scratch.

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A passage to India - the essence of Zoho This article is sponsored by:

Nuanced – that is what Zoho is. And a recent, extensive visit to the operations in India provided a far deeper understanding as to the company, its management and its impact on the communities in which it operates.

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Target CEO sees an omni-channel retail 'new normal' on the horizon, but there are tough times ahead This article is sponsored by:

Better times ahead, but for now the retail sector remains in turbulent times and Target's not escaping that.

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Are we paying the hyperscalers too much for public cloud? Zoho thinks so This article is sponsored by:

Are we overpaying the public cloud hyperscalers - AWS, Azure and GCP - based on economies of scale that no longer apply? Zoho says its private infrastructure costs it less than half it would pay a public cloud provider.

Sridhar Vembu CEO Zoho on HQ rooftop at Truly Zoho 2023-02-21 - @philww
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Is SAP serious about CX? A closer look at SAP's pivot to CX for industries This article is sponsored by:

SAP's CX pursuits are flying under the radar - but does that mean SAP lacks a CX strategy or commitment? Check out my review of SAP's latest CX moves, including a catchup with Ritu Bhargava, President & Chief Product Officer, CX/CRM at SAP.

SAP's Ritu Bhargava
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Whisper it — but EMEA business leaders are looking on the bright side This article is sponsored by: ServiceNow logo © ServiceNow

Shhhh... don't tell everyone, but Detlef Krause of ServiceNow has some research findings that point to optimism for senior executives and some practical digital transformation examples.

Pop Art style comic book panel whispering in ear secrets with speech bubble, rumor, word-of-mouth concept vector illustration © durantelallera - Shutterstock
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Consumer wellbeing and sentiment are reshaping CX This article is sponsored by: Zendesk logo transparent 250x150px

Businesses are unprepared for customer emotions, writes Matthias Goehler of Zendesk. Here is how AI-driven technology can turn the tide of customer sentiment.

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Salesforce looks to enable field technicians as the new frontier of customer experience This article is sponsored by:

How modern technology is changing field technicians from digital outcasts to frontline customer experience ambassadors - a conversation with Taksina Eammano, EVP & GM Field Service at Salesforce.

Man providing fridge repair service with customer © Elnur - Shutterstock
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Why Redbubble has designs on AI to improve the e-commerce content experience for customers This article is sponsored by:

Having too much non-additive content and inaccurate data has been an issue for the online marketplace provider. Can AI save the day?

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