Zoho had a ton of product direction announcements that spoke to bringing all products up to the same level of business complexity, adding a solo entrepreneur set of modules, and, of course, a number of thoughts on AI. Here are the highlights.
At its annual Relate conference, Zendesk launches new AI capabilities including some based on GPT technology - but LLMs aren't the answer to every AI requirement.
Day 1 of this year's Tableau Conference and it's a new day for data, according to Chief Product Officer Francois Ajenstat.
Understanding how work flows across your information systems and your desktop apps is critical to improving workforce productivity and the employee experience, says Vaishnavi Sashikanth, Chief Engineering Officer at Celonis.
It's ten years today since diginomica launched into the enterprise tech space. It's been a great journey - and only the start!
At World Tour NYC, Slack steps up its generative AI capabilities with new workflow integrations and embedded GPT functions. Meanwhile Salesforce teams up with Accenture to help enterprises refine their AI strategies.
Bringing enterprise experience to bear to help tech start-ups scale to reach their potential - the goal of new VC firm Smith Point Capital.
Every business has Moments of Service that are judged by customers. Alex Rumble of IFS highlights the customer view of those moments - and how organizations can achieve their own.
'Land and expand' is working well, according to President Dennis Woodside.
FinancialForce rebrands as Certinia - a name designed to evoke a sense of certainty and an ability to connect end-to-end data and processes for services businesses.
Hybrid events are falling short - but the answer isn't to revert to a stale event playbook. A new way to think about hybrid events, segmented by audience types - opens up possibilities.
Andy Lawson forecasts a sunny outlook for manufacturers investing in the customer experience to thrive despite uncertainty. Take a look at the opportunities highlighted in the latest CX Trends Report from Zendesk.
A conversation with Gregg Johnson, CEO at Invoca, about the need for end-to-end processes that connect digital marketing through to contact center agents in consultative sales roles.
