How Virgin Media handles workforce management in a hybrid working world This article is sponsored by:
Managing a workforce of call center agents around the world in the new hybrid working environment called for a change of approach.

Managing a workforce of call center agents around the world in the new hybrid working environment called for a change of approach.
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As a new business, Virgin Voyages has made it a priority to invest in experience from the start. Key to this has been the use of experience data from Qualtrics.
SAP bought Qualtrics back in 2018, but has been looking for a buyer in recent months, against a challenging macroeconomic backdrop.