Too much choice, shrinking ad budgets, manual processes impeding the customer experience - big challenges underway for media and entertainment companies.
Consumers are rewarding retailers who provide low-friction, flexible and sustainable offerings. Prelini Udayan-Chiechi of Zendesk shares the five big takeways from NRF2023 - and how retailers can deliver a competitive omnichannel customer experience.
Why does business transformation sometimes go astray? Sal Laher of IFS shares three critical areas where businesses can avoid pitfalls and take practical steps to keep projects on track.
Managing a workforce of call center agents around the world in the new hybrid working environment called for a change of approach.
The automotive giant is using a range of Adobe tools to bring its disparate data sources together and to target customers with value-adding experiences.
It's essential to maximize the best possible use of data available in the digital thread of assets in field service management. Joe Kenny of ServiceMax explores the key aspects and the practical achievements that manufacturers, operaters and service can realize by enabling that digital thread.
Working with Ventrica and Zendesk, McDonald's has slashed its customer response time and made significant sustainability gains.
US financial services giant Nationwide has found that survey have their time and place for improving customer experience - but that real-time data from Qualtrics XM Discover can drive near real-time ‘insight to action’.
The US retailer is using the in-memory database alongside a cloud-based micro-services architecture to provide caching support for new customer experiences.
Digital is a priority for Kroger, both in terms of convenience for customers and profit (eventually) for the retailer.
Major energy distributor, UK Power Networks, says cloud-based Content Guru has helped it shoot up the UK customer satisfaction charts
It's getting tougher in the home furnishings retail sector, but Williams Sonoma CEO Laura Alber is upbeat about her firm's omni-channel strategy.
Online marketplaces run by other retailers are proving a positive move for Lands' End.
