"We listen to our customers." Yeah? So why not put on a live customer feedback session in front of your entire event. Here's some lessons from how Domo pulled it off.
Is the testosterone fueled management mantras so typical of Silicon Valley the only way to succeed in today's world? Sir Richard Branson thinks not.
Complexity for SMBs is no different than for large organizations. Up until now, they have been poorly served. Is VersAccounts the antidote to that? Check this case study.
Uber is banned from the streets of London. What does this say about the UK capital's pre-Brexit attitude to innovation and the role of the 'gig economy' at a time when it's trying to attract tech inward investment?
Laptopsdirect had a bad fail in delivering a machine that's not for the right country. It's returns procedure discourages buyers from dealing with that inconvenience. They need learn lessons from Amazon.
IoT data collected from machines is changing the role of field service technicians. ServiceMax's Joe Kenny explains how robots and humans can work together
People do like department stores, says Hudson's Bay CEO, just not the poor quality ones. So, get your digital strategy up to speed while focusing on what a store should be like.
Telia Finland is the latest telecommunications giant to deploy Vlocity and Salesforce to speed digital transformation in its CRM, CPQ and BSS functions
Social can have brand impact, and make a customer experience better. So why are companies struggling with social silos? Barb talks to Gordon White in search of answers.
Salesforce is offering a Kanban approach to the call center.
Manufacturers no longer sell discrete products and services, but blend both together in the trend towards everything as-a-service - XaaS
Much has been made of the drivers' Uber experience but living well outside London, the most commonly cited city in the UK, I've found remarkably consistent driver experiences among a cohort of full time drivers.
Wanna get broadband in the UK but are stuck with ADSL? It's a lot like entering the National Lottery, only with marginally better odds.