An actuary's eye for data analytics led Insure The Box CEO Mike Brockman to ThoughtSpot to help users drill down on driver telematics and business metrics
Best Buy's omni-channel thinking takes in online and stores, but also reaches into the home with a pitch for upgraded ideas of customer support.
Field service recruitment needs a rebrand if it's to attract the next generation of talent, argues David Milam, CMO at ServiceMax
GE is clearly happy with ServiceMax but what of ServiceMax? I caught up with a relaxed Dave Yarnold.
How are things going between GE Digital and ServiceMax a year after GE acquired ServiceMax. Rather well it turns out and with some stand out results, the future looks bright.
Even a budget airline can't compete on price alone. Customer service is a competitive differentiator for Australian carrier Jetstar.
ServiceNow has expanded from ITSM into HCM and customer service management. Government, mobile and AI are big agenda items now,
Zinc updates its mobile communications platform with new features designed to help neglected deskless workers become better informed and connected
Unplanned downtime in your equipment assets is costly. Investing towards zero downtime can transform business results, writes Mark Homer from ServiceMax
"We listen to our customers." Yeah? So why not put on a live customer feedback session in front of your entire event. Here's some lessons from how Domo pulled it off.
Is the testosterone fueled management mantras so typical of Silicon Valley the only way to succeed in today's world? Sir Richard Branson thinks not.
Complexity for SMBs is no different than for large organizations. Up until now, they have been poorly served. Is VersAccounts the antidote to that? Check this case study.
Uber is banned from the streets of London. What does this say about the UK capital's pre-Brexit attitude to innovation and the role of the 'gig economy' at a time when it's trying to attract tech inward investment?