The technician as a sensor - 5 takeaways from Field Service Medical
Service plays a crucial role in the success of digital initiatives, writes Sumair Dutta of ServiceMax. Here are his five takeaways from last month's Field Service Medical conference
How AI is triaging service calls - and does it better than you
Unnecessary truck roll is the bane of many field service organizations. ServiceMax's Joe Kenny explains how AI enables proactive service and more efficient dispatch
Co-CEO Keith Block steps down, a $1.33 billion buy out of Vlocity and quarterly numbers that deliver a shock loss - a busy day at Salesforce as its 21st birthday looms.
5 trends to watch in the evolution of the mobile workforce
Businesses are investing more in the mobile workforce that delivers on-site service to their customers. Salesforce's Paul Whitelam outlines 5 trends to watch
A survey from fast-growing online chat provider Intercom shows businesses embracing chatbots for customer interactions - but must still keep it human
Zendesk turns in strong year-on-year revenue growth as Sunshine adoption builds momentum.
It was announced back in October that McDermott would be joining ServiceNow as CEO, after ten years in the top job at SAP.
The McDermott era at ServiceNow has gotten off to a strong start with an increased focus on the CEO customer base and an eye to vertical thinking.
The airline has rolled out Salesforce Service Cloud so that all passengers and contact center agents can access the travel information they need, regardless of disabilities.
Grubhub has 20 years behind it as a digital delivery platform for restaurants, but the market forces are shifting towards major providers building their own capabilities.
As ServiceNow turns in a strong Q3, the current and incoming CEOs talk through the changes announced this week - in their own words.
As current CEO John Donahoe heads off to become CEO of Nike, what does ex-SAP CEO Bill McDermott bring to the table for ServiceNow’s next phase of growth?
We speak to Farrell Hough, SVP of Customer Workflow Products at ServiceNow, about the challenges facing enterprises in 2019 and how this is influencing ServiceNow’s investment decisions.
