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In times of economic downturn, customer service is even more critical for business growth This article is sponsored by: Zendesk logo transparent 250x150px

With economic uncertainty breeding business caution, Zendesk's Andrew Lawson outlines five challenges ahead where customer service can take action to drive growth.

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How professional services organizations are adapting to X-as-a-Service This article is sponsored by:

To find out how professional services organizations are adapting to X-as-a-Service (XaaS), what they can learn from product companies, and vice-versa, I spoke to Dan Brown at FinancialForce.

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At your service - how manufacturing is embracing the global shift towards servitization This article is sponsored by: IFS logo

Michael Ouissi of IFS looks at why smart manufacturers no longer consider maintenance and servicing a ‘necessary evil’ but rather a means to enhance customer relationships and increase revenue.

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To make the right retail tech investments, look at consumer comfort This article is sponsored by: Tercera logo transparent PNG 500x300px

Technologies on the cusp of mainstream adoption could be the key to taking your customer experiences to the next level, writes Orium's Leigh Bryant.

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AI is transforming CX - three ways it can revolutionise your support function right now This article is sponsored by: Zendesk logo transparent 250x150px

Fast responses and resolutions to their issues are customers’ top priority - AI can make an immediate impact on the burden and complexity for customers and businesses. Zendesk's Cristina Fonseca points to three ways to get the most from AI in retail.

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Customer success from the viewpoint of IFS customer Hexagon Agility This article is sponsored by:

A business value assessment and a customer success contract helped IFS customer Hexagon Agility achieve its goals when putting in a new S&OP system.

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Mapping a path to industry success through the ecosystem of systems This article is sponsored by: IFS logo

Every organization has a complex mix of traditional applications, functional components, and external partnerships. Christian Pedersen of IFS argues for a better approach to human-machine co-ordination to achieve the Moment of Service.

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How do we protect data privacy while innovating on data? Learning from Zoho's approach to AI development This article is sponsored by:

All too often, data privacy conflicts with AI advancements. Is there a better way? And how do we avoid headline-making chatbot bias meltdowns? Let's check in with Zoho, as they press further into AI with an extreme stance on customer data privacy.

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Veolia UK helps customers achieve their sustainability and ESG goals with the use of the Salesforce platform This article is sponsored by: Dreamforce-20-Years-Logo © Salesforce

Just one use case focused on collecting and disposing of hazardous waste, using the Salesforce platform, helped Veolia UK save over £1.8 million.

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