The old utility model is under threat, says Michael Ouissi of IFS. Electric utility companies can fight back by doing what they were always designed to do - provide a service, and a unified customer experience.
A huge opportunity lies ahead for ServiceNow as the world of work continues to change rapidly. But it’s not a given and ServiceNow needs to guide its customers thoughtfully.
The food service industry and its equipment are growing in complexity, while expectations for immediate, reliable service are so strong that Artificial Intelligence is becoming an attractive tool, writes Gyner Ozgul, Chief Operating Officer at Smart Care, an IFS customer.
Kiwibank is taking advantage of ServiceNow’s platform of platforms approach and is digitizing workflows across customer service management.
Crystal retailer Swarovski rolled out ServiceNow's Customer Service Management prior to the pandemic, a decision that's served it well since.
State of Delaware uses ServiceNow to process 64,000 unemployment claims in the first four weeks of COVID-19
The State of Delaware faced unprecedented pressure to process unemployment claims and administer benefits. It was able to stand up a new ServiceNow instance in a matter of weeks.
It's time to talk about the future of customer service in the Vaccine Economy and pick out the positives, says Zendesk CEO Mikkel Svane
COVID has left its mark on the way companies look at customer service, says Svane. It's time to think about what comes next.
Turning the lights back on in the Vaccine Economy - the biggest workflow challenge of our time and one that ServiceNow CEO Bill McDermott aims to meet
The global economy is opening up again as vaccine programs take effect, but organizations need to face up to the workflow challenges ahead in the new Vaccine Economy ahead.
As the world begins to re-open, businesses must build on customer service successes - or fall behind
The emphasis on stellar customer service won’t just go away; rather, with society re-opening, market demand for customer support will remain as strong as ever, says Salesforce's Dana Chery.
We speak to Clara Shih, new CEO of Service Cloud, as Salesforce introduces a new release of the platform designed to help businesses pivot to the Vaccine Economy.
The Italian-based manufacturer of HVAC and refrigeration control systems is using ServiceMax as the foundation for a new way to monitor and service its products in the field.
McDermott sees value in Qualtrics once again - partnership announced to bring experience data to ServiceNow workflows
McDermott has history with Qualtrics, as he oversaw the acquisition of the vendor when he was CEO at SAP. Now CEO at ServiceNow, and with Qualtrics partially spun off, he clearly thinks the company has value at his new stomping ground.