Kawasaki Engines focuses on customer centricity with Salesforce Manufacturing Cloud
Kawasaki Engines needed to make a shift from siloed data to a clearer view of the customer, with the help of Salesforce.
Customer service management
The future of field service – simpler processes, better service
Remote working is here to stay - Kieran Notter of ServiceMax outlines how field service vendors switch from survival to growth
Turning on the social messaging tap at Severn Water to boost customer contact experience
Water utility Severn Trent is on an ongoing journey to overhaul the way it keeps in touch with customers, with WhatsApp emerging as the contact channel of choice.
Companies shouldn’t hide behind COVID-19 for poor customer experience
Zendesk report highlights need to be agile and adapt to changing customer needs
Rimini Street crushes Q3 FY2020, demonstrates need for 3PM
Anyone surprised that Rimini Street beat market expectations for Q3 FY2020? I"m not. Here's why.
IFS acquires Clevest to expand mobile service in utilities
IFS makes another move to consolidate its position in field service
How the U.S. leading suicide and crisis hotline for LGBTQ youth is surviving the pandemic with a little help from its Big Tech friends
Vonage and Salesforce are helping The Trevor Project volunteer counselors work safely from home to help youth in distress during the Covid crisis.
ServiceNow beats Wall Street expectations, raises guidance and CEO Bill McDermott declares “we are just getting started”
ServiceNow has had a strong third quarter, as its Now Platform appears to resonate with companies looking to adapt to the COVID-19 economy.
Change or be changed? Resellers need to be proactive on service
Resellers must embrace change and take a proactive approach to managing service contracts. Joe Kenny of ServiceMax explains how field service automation can help
Salesforce Live - DPD delivers on customer experience agenda during COVID-19
DPD is one of the UK’s premium parcel delivery services. It carried out an upgrade to its Salesforce call centre platform during a huge peak in demand during COVID-19.
AstraZeneca is using ServiceNow to ensure its scientists focus on science, not bureaucracy
AstraZeneca began using ServiceNow within its IT function years ago, but is expanding its use case in a number of areas to help its scientists push boundaries.
The CX gap between Champions and Starters - the need to narrow the divide to drive business growth
There's a gap between CX Starters and CX Champions that's a challenge to bridge, according to new research.
The CIA is using ServiceNow to deliver bots as ‘digital labour’ across the Agency
ServiceNow is helping the CIA manage a Center of Excellence to deliver bots that are automating tasks and improving efficiency.
