We speak to Farrell Hough, SVP of Customer Workflow Products at ServiceNow, about the challenges facing enterprises in 2019 and how this is influencing ServiceNow’s investment decisions.
Capita Software was experiencing poor customer satisfaction rates and had over-worked, stressed employees. This is being reversed thanks to its use of ServiceNow.
Service management is now a recurring revenue priority for business which opens up new opportunities for ServiceMax.
Sainsbury's reckoned that time-poor shoppers would welcome self-scan, till-free checkout. They reckoned wrong...
Facing rapid expansion, renewables pioneer Vattenfall goes agile
When Scandinavian power generator Vattenfall came to modernize maintenance processes for its wind farms it took an agile approach, writes Neptune Software's Christoph Garms
Refresh 2019 found Freshworks in an ambitious mood, claiming a winning approach to CX while announcing an important new product, Freshsuccess. Here's my day one conference analysis.
The firstline workforce are the people out in front who get stuff done in the world, and enterprise software vendors are eager to give them new tools
Given that ClickSoftware pretty much wrote Salesforce's field service software back in 2016, why did it take so long for the CRM giant to make this acquisition?
ClickSoftware is a leader in the field service management space and has been partnering with Salesforce on its Field Service Lightning product in recent years.
A new cloud-based service management system from Symphony SummitAI has drastically slashed mean time to repair (MTTR) rates at the airport.
Digital disruption in the food delivery business has created an increasingly competitive landscape. Here comes a major market shift...
Capgemini's doing well in 2019, but there's an acquisition issue looming...
Slapped with a $700 million fine, Equifax's CEO is drinking from a Kool Aid glass that's very much half full.