ClickSoftware is a leader in the field service management space and has been partnering with Salesforce on its Field Service Lightning product in recent years.
A new cloud-based service management system from Symphony SummitAI has drastically slashed mean time to repair (MTTR) rates at the airport.
Digital disruption in the food delivery business has created an increasingly competitive landscape. Here comes a major market shift...
Capgemini delivers a strong half year, but will Elliott Management drive up the cost of acquisition plans?
Capgemini's doing well in 2019, but there's an acquisition issue looming...
Slapped with a $700 million fine, Equifax's CEO is drinking from a Kool Aid glass that's very much half full.
Wall Street may have been disappointed in one set of numbers, but the overall pattern is one of strong growth into expanded markets for ServiceNow.
ASOS can fix its warehouse problems, but can it win back the online trust of customers who've clicked away?
ASOS shares went into freefall today as the online fashion retailer struggles with its international expansion.
Of course Zendesk uses its own products to support its top customers - but Slack plays a big role too in co-ordinating the team's work
We speak to ServiceNow senior director, Alex Osborne, at the company’s new space, where employee experience is at the centre of its design.
My conversation with Guru CEO Rick Nucci hits on key themes such as convergence of sales and service, keeping knowledge fresh, and augmenting performance with AI
Connections kicked off with the expected fanfare over the connected experience. But what does breaking down barriers between clouds entail? Nowhere better to start than the Service Cloud, where a new model of service-as-growth-engine is gelling.