Customer service management

Insurance provider Vitality builds a continuous relationship with its clients using Salesforce This article is sponsored by:

Vitality is an insurance provider that takes a different approach to the service it delivers - where it uses Salesforce Service Cloud to keep its members healthy and engaged.

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Veolia UK helps customers achieve their sustainability and ESG goals with the use of the Salesforce platform This article is sponsored by:

Just one use case focused on collecting and disposing of hazardous waste, using the Salesforce platform, helped Veolia UK save over £1.8 million.

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Clara Shih, Salesforce Service Cloud CEO, on bringing personalization to customer service This article is sponsored by:

An exclusive interview with Clara Shih, CEO of Service Cloud, discusses the need for personalization in customer service as well as increasing adoption of AI, AR and video.

Clara Shih, CEO, Salesforce Service Cloud - screengrab from Meet call

Here's how manufacturers are taking the first step into outcome-based services This article is sponsored by:

For many manufacturing organizations, there isn’t an explicit demand for outcome-based services - but the tide is turning. Sumair Dutta of ServiceMax shares how and where customers are looking to their manufacturing and service partners for outcomes.

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ServiceMax aims to join up data across the extended service chain This article is sponsored by:

The big theme around the latest update to ServiceMax's core FSM application is joining up data across the extended service chain as a platform for future innovation.

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The Great Reckoning - why purpose-driven customers rule the retail world This article is sponsored by:

Prelini Udayan-Chiechi of Zendesk discusses why consumers are choosing businesses that align with their values - and why it's time for companies to add their voices to the societal issues that matter.

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Target profits drop 90% as retailer tackles supply chain and inventory issues to restore omni-channel balance This article is sponsored by:

A painful few months for omni-channel leader Target, but the necessary fixes are being made.

Why customer engagements today are all about business outcomes This article is sponsored by:

Michael Ouissi of IFS considers the impact of change management and trust - and why it's essential to achieving successful business outcomes.

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Levi’s finds the right fit with Zendesk call center software This article is sponsored by:

Jeans giant is reaping the benefits from self-service and integrated delivery, order, customer data

Toyota Finance Australia adopts Pega as buyers increasingly expect fully digital experiences This article is sponsored by:

Car buyers are not only doing research online when looking to purchase a new vehicle, but are increasingly willing to carry out the whole purchasing process digitally. Toyota Finance Australia is adapting to these changing needs with Pega.

Zendesk heads into "a new chapter" with $10.2 billion acquisition taking the firm private This article is sponsored by:

Zendesk has been troubled by ongoing scuttlebutt about its future. Heading private again should put an end to that.

ServiceNow and Qualtrics progress partnership with new tool that puts experience and operational data side-by-side This article is sponsored by:

ServiceNow announced its partnership with Qualtrics at the beginning of last year, with a priority to bring experience data into its workflow platform.

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Managing product recalls - five keys to success This article is sponsored by:

Product recalls can be stressful and complex - but they do happen. ServiceMax's Coen Jeukens shares five ways to ease the process.

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