The death of call centers is greatly exaggerated. But they are changing.
ServiceNow passes the $4 billion annual run rate mark as COVID-19 focuses C-Suite digital intentions.
Paul Smith was previously Salesforce’s UK General Manager, but is now working to help take ServiceNow from $4bn to $10bn in revenues.
Medical device manufacturer BioTek rolled out ServiceMax owned collaboration platform Zinc as an experiment, but has since found a number of beneficial use cases.
Use of online one-way video chat has proven such a success, Samsung’s online team see it as being a big part of support going forward
Italian insurance company Generali has some ambitious business transformation ambitions with digital at their heart.
CEO Bill McDermott - ‘ServiceNow will be the defining enterprise software company of the 21st Century’
Bill McDermott argues that ServiceNow is ready to take advantage of the ‘workflow revolution’ in the enterprise.
Salesforce Marc Benioff was in upbeat mood despite big write offs in Q1 FY2021 and a light forecast for the remainder of the year.
Asset centricity, in which an asset is tracked throughout its lifecycle, is core to efficient modern service management, writes Coen Jeukens from ServiceMax
Shopify's embrace of remote working began as long as five years ago in its customer support function
ServiceNow expands employee safety and well-being services to help the C-Suite manage return to workplaces
We speak to Blake McConnell, ServiceNow’s SVP Employee Workflow Products, about how employee safety and health is top of mind for companies grappling with the COVID-19 pandemic.