Resellers must embrace change and take a proactive approach to managing service contracts. Joe Kenny of ServiceMax explains how field service automation can help
DPD is one of the UK’s premium parcel delivery services. It carried out an upgrade to its Salesforce call centre platform during a huge peak in demand during COVID-19.
AstraZeneca began using ServiceNow within its IT function years ago, but is expanding its use case in a number of areas to help its scientists push boundaries.
There's a gap between CX Starters and CX Champions that's a challenge to bridge, according to new research.
ServiceNow is helping the CIA manage a Center of Excellence to deliver bots that are automating tasks and improving efficiency.
New research highlights the characteristics of customer experience (CX) champions. Zendesk's Andrew Lawson outlines how investing in CX can boost growth
Who needs Siri for the Enterprise? Everybody, says iGenius CEO about his crystal.ai ‘virtual advisor'
Imagine being able to access all of your company's complex and siloed data sources from one place by asking your smart phone. That's the iGenius promise.
By upping its game around fraud protection, CurrentBody sees order approval rates increase to over 98% and chargeback rates go down to under 0.5%
Karl Lowe, Head of European Service at Panasonic Appliances Air-Conditioning Europe, describes how remote product support will enhance the service Panasonic offers as it modernizes its business model
As service organizations move to outcome-based contracts, real-time data transparency allows asset-centric customer service delivery, writes Mohan Rajagopalan of ServiceMax
In its first update since the acquisition of ClickSoftware last year, Salesforce Field Service gains new features and drops Lightning from its name
The first fruit of Salesforce Ventures investment in ServiceMax appears in its asset-centric form.