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Video discussion - how the rapid evolution of digital technology and AI is changing the customer experience This article is sponsored by: Zendesk logo transparent 250x150px

In this video discussion, we hear from Zendesk's Matthias Goehler about the impact of fast-evolving digital technology, including AI, on customer experience and how businesses are adapting their CX strategies.

Screenshot of Zendesk discussion with Matthias Goehler of Zendesk and Phil Wainewright on CX and AI © Zendesk -
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