ServiceMax CEO Neil Barua talks about the company's mission, earnings and partners - and why he wants service technicians to get the digital tools they deserve
The Salesforce Service Cloud aims to make the contact center a ‘Digital HQ for service teams’.
Zendesk and Salesforce-related announcements point to Yext's expansionist thinking in practice.
Freshworks makes its move to go public.
Delight should be easy - here’s how!
"People will never forget how you made them feel." Applying Maya Angelou's wisdom to today's businesses. Freshworks Prakash Ramamurthy explains how.
How to grow service revenue with service marketing
Most service teams these days are charged with growing service revenues. Coen Jeukens of ServiceMax maps out the steps you need to take to achieve service revenue growth.
Zendesk's enterprise journey continues as the 'hectic' response to the COVID crisis gives way to more prescriptive behavior.
Digital transformation imperatives have accelerated as the Vaccine Economy takes shape and ServiceNow's CEO aims to keep up to speed.
Qualtrics delivers some upbeat numbers for Q2 to take Wall Street pleasantly by surprise.
4 steps to perfect your technician upsell strategy
Trusted relationships with service providers can quickly sour when upselling doesn't add value to the customer. Sara Cerruti of ServiceMax outlines four tips to empower field technicians with the skills to build customer value.
ServiceMax goes public, with its relationship with Salesforce coming up time and again as the pitch is made for this latest evolution of the field service giant.
ServiceNow’s new Customer Workflow Business chief argues the case for looking beyond the engagement layer towards end-to-end customer service fulfilment.
Salesforce and Amazon Web Services announce a partnership with developer appeal - and when the Slack acquisition closes, the story could get even more interesting
