Car buyers are not only doing research online when looking to purchase a new vehicle, but are increasingly willing to carry out the whole purchasing process digitally. Toyota Finance Australia is adapting to these changing needs with Pega.
Zendesk has been troubled by ongoing scuttlebutt about its future. Heading private again should put an end to that.
ServiceNow announced its partnership with Qualtrics at the beginning of last year, with a priority to bring experience data into its workflow platform.
Product recalls can be stressful and complex - but they do happen. ServiceMax's Coen Jeukens shares five ways to ease the process.
SAP CX didn't get the main stage time at SAP Sapphire Orlando, but behind the scenes, spirited discussions took place. Grab your summer beverage of choice, and check out what I learned from these debates - as well as my first sit-down with Ritu Bhargava, President & Chief Product Officer, CX/CRM at SAP.
Five ways that sales reps can give customers (and themselves) a rewarding experience in the B2B market place.
Another term has hit the CX landscape. But conversational CRM is far more than a buzzword. Mike Gozzo of Zendesk shows why it’s a series of concrete innovations that change how we think about sales and service, and how we measure success.
COVID has had an impact on what's expected in terms of good customer experience, according to a new Salesforce study.
Customer service is higher priority than ever for business growth. Matthias Goehler of Zendesk outlines three ways to maximize personalization and quality to positively affect business performance this year.
Zendesk Suite is delivering results for the firm as customer adoption ramps up.
Technology played a critical role in helping IT service teams adapt. Prasad Ramakrishnan shares the highlights from the Freshworks annual benchmark report, and some noteable industry winners and losers statistics.
Freshworks integrates to Shopify, adds messaging and intelligent chatbots, and joins up e-commerce, marketing and customer service, in a new offering for online retailers.
ServiceMax puts FSM into a wider context with new Tableau dashboards in Asset 360 and ServiceMax Core, and brings asset data to the SFS mobile app.
