Change or be changed? Resellers need to be proactive on service
Resellers must embrace change and take a proactive approach to managing service contracts. Joe Kenny of ServiceMax explains how field service automation can help
DPD is one of the UK’s premium parcel delivery services. It carried out an upgrade to its Salesforce call centre platform during a huge peak in demand during COVID-19.
AstraZeneca is using ServiceNow to ensure its scientists focus on science, not bureaucracy
AstraZeneca began using ServiceNow within its IT function years ago, but is expanding its use case in a number of areas to help its scientists push boundaries.
There's a gap between CX Starters and CX Champions that's a challenge to bridge, according to new research.
The CIA is using ServiceNow to deliver bots as ‘digital labour’ across the Agency
ServiceNow is helping the CIA manage a Center of Excellence to deliver bots that are automating tasks and improving efficiency.
Become an agile customer experience champion and boost your growth
New research highlights the characteristics of customer experience (CX) champions. Zendesk's Andrew Lawson outlines how investing in CX can boost growth
Imagine being able to access all of your company's complex and siloed data sources from one place by asking your smart phone. That's the iGenius promise.
By upping its game around fraud protection, CurrentBody sees order approval rates increase to over 98% and chargeback rates go down to under 0.5%
Remote support begins the servitization journey at Panasonic’s heating and cooling business
Karl Lowe, Head of European Service at Panasonic Appliances Air-Conditioning Europe, describes how remote product support will enhance the service Panasonic offers as it modernizes its business model
3 reasons why asset-centric digital transformation is good for service organizations
As service organizations move to outcome-based contracts, real-time data transparency allows asset-centric customer service delivery, writes Mohan Rajagopalan of ServiceMax
In its first update since the acquisition of ClickSoftware last year, Salesforce Field Service gains new features and drops Lightning from its name
The first fruit of Salesforce Ventures investment in ServiceMax appears in its asset-centric form.
It’s time to get rid of the 4-hour service window
There's a need for field service operations to level up, argues Salesforce's Eric Jacobson.
