The airline has rolled out Salesforce Service Cloud so that all passengers and contact center agents can access the travel information they need, regardless of disabilities.
Disruptors disrupted - the threat to digital delivery platforms that's coming from their own clients
Grubhub has 20 years behind it as a digital delivery platform for restaurants, but the market forces are shifting towards major providers building their own capabilities.
As ServiceNow turns in a strong Q3, the current and incoming CEOs talk through the changes announced this week - in their own words.
As current CEO John Donahoe heads off to become CEO of Nike, what does ex-SAP CEO Bill McDermott bring to the table for ServiceNow’s next phase of growth?
We speak to Farrell Hough, SVP of Customer Workflow Products at ServiceNow, about the challenges facing enterprises in 2019 and how this is influencing ServiceNow’s investment decisions.
Capita Software was experiencing poor customer satisfaction rates and had over-worked, stressed employees. This is being reversed thanks to its use of ServiceNow.
ServiceMax Maximize London - service management as a C-Suite business issue...and a matter of life and death
Service management is now a recurring revenue priority for business which opens up new opportunities for ServiceMax.
Sainsbury's till-free retreat is a timely reminder to retailers that digital transformation goes at the customers pace
Sainsbury's reckoned that time-poor shoppers would welcome self-scan, till-free checkout. They reckoned wrong...
When Scandinavian power generator Vattenfall came to modernize maintenance processes for its wind farms it took an agile approach, writes Neptune Software's Christoph Garms
Refresh 2019 - Freshworks CEO warns about "old, clunky CRM" - and puts their CX strategy to the enterprise test
Refresh 2019 found Freshworks in an ambitious mood, claiming a winning approach to CX while announcing an important new product, Freshsuccess. Here's my day one conference analysis.
ClickSoftware is a leader in the field service management space and has been partnering with Salesforce on its Field Service Lightning product in recent years.