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Insurance provider Vitality builds a continuous relationship with its clients using Salesforce This article is sponsored by: Dreamforce-20-Years-Logo © Salesforce

Vitality is an insurance provider that takes a different approach to the service it delivers - where it uses Salesforce Service Cloud to keep its members healthy and engaged.

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Veolia UK helps customers achieve their sustainability and ESG goals with the use of the Salesforce platform This article is sponsored by: Dreamforce-20-Years-Logo © Salesforce

Just one use case focused on collecting and disposing of hazardous waste, using the Salesforce platform, helped Veolia UK save over £1.8 million.

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Clara Shih, Salesforce Service Cloud CEO, on bringing personalization to customer service This article is sponsored by: Dreamforce-20-Years-Logo © Salesforce

An exclusive interview with Clara Shih, CEO of Service Cloud, discusses the need for personalization in customer service as well as increasing adoption of AI, AR and video.

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Here's how manufacturers are taking the first step into outcome-based services This article is sponsored by: ServiceMaxLogo-PrimaryBlueGreen

For many manufacturing organizations, there isn’t an explicit demand for outcome-based services - but the tide is turning. Sumair Dutta of ServiceMax shares how and where customers are looking to their manufacturing and service partners for outcomes.

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The Great Reckoning - why purpose-driven customers rule the retail world This article is sponsored by: Zendesk logo transparent 250x150px

Prelini Udayan-Chiechi of Zendesk discusses why consumers are choosing businesses that align with their values - and why it's time for companies to add their voices to the societal issues that matter.

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Target profits drop 90% as retailer tackles supply chain and inventory issues to restore omni-channel balance This article is sponsored by:

A painful few months for omni-channel leader Target, but the necessary fixes are being made.

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Toyota Finance Australia adopts Pega as buyers increasingly expect fully digital experiences This article is sponsored by:

Car buyers are not only doing research online when looking to purchase a new vehicle, but are increasingly willing to carry out the whole purchasing process digitally. Toyota Finance Australia is adapting to these changing needs with Pega.

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Zendesk heads into "a new chapter" with $10.2 billion acquisition taking the firm private This article is sponsored by:

Zendesk has been troubled by ongoing scuttlebutt about its future. Heading private again should put an end to that.

Mikkel Svane CEO Zendesk
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ServiceNow and Qualtrics progress partnership with new tool that puts experience and operational data side-by-side This article is sponsored by:

ServiceNow announced its partnership with Qualtrics at the beginning of last year, with a priority to bring experience data into its workflow platform.

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