How can we make our organizations truly customer-centric?
Customer Success isn’t just the name of a department – it’s a top-down, company-wide philosophy and responsibility to deliver an exceptional customer experience. But that’s easier said than done. Michelle MacCarthy of Unit4 shares practical steps to fulfil the customer-centric promise.
SPACs have become a popular IPO alternative, but with ServiceMax one of the latest to have called off pending deals, the appeal is starting to fade.
An interview with Christian Pedersen, Chief Product Office of IFS, about building an enterprise application platform from parts that are 'individually deployable yet inherently integrated.'
An exclusive interview with Darren Roos, CEO of asset-centric enterprise apps vendor IFS, on aligning tech with customer outcomes, growing past $1 billion, and its joint venture with BearingPoint
PagerDuty CEO Jennifer Tejada said that the company’s competitive position is favorable, as she doesn’t see other vendors bringing together AIOps, incident response and automation.
GE Digital found itself resource-constrained during the pandemic, but a unified Freshdesk instance has delivered necessary efficiencies.
Webber Wentzel - driving innovation for South Africa’s legal sector
The pandemic didn't stop the wheels turning for law firms. Workday's Steve Dunne interviews Warren Hero, CTO and CDO of Webber Wentzel about how technology was used to thrive in a challenging time, and the road ahead.
It might not be a 'hole in one' but the operational and efficiency improvements brought by adopting Freshservice have delivered significant benefits.
The "Walmart of Europe' took a simpler approach to its service needs and gained quicker benefits as a result.
DHL had a critical challenge to meet during the COVID crisis. A Freshdesk implementation played an important part in addressing this.
Flexible work can work for customer service too - here’s how
The well-worn phrase 'this is the way we've always done it' is out of date for service agents' working hours. Peter Lorant of Zendesk shares why companies need to take note - and be flexible.
Salesforce announces new Field Service capabilities including better scheduling, remote virtual assistance, customizable mobile apps and contract integration
CEO Bill McDermott can even spot a silver lining in the supply chain crisis...
