The U.S. election aftermath has brought the ethical issues of algorithmic life into sharp focus. But it’s time for companies to admit that brute force algorithms also undermine the customer experience. Here’s my rant-with-a-purpose.
Dismiss voice-enabled business at your peril. There is much more going on behind the scenes if you keep an ear to the ground.
Enterprises are thinking more and more about cross-functional workflows, according to ServiceNow CEO John Donahoe – and he’s pitching his firm as the platform to support that.
This week: HR tech tries to get modern, but gets trifurcated instead. And: the weak link in customer experience. SAP surprises and buy Callidus. Your whiffs include peacocks, banned by United.
After IBM invests in Apttus and SAP buys Callidus, enterprise middle office takes the limelight as an emerging intelligent automation market
SAP didn’t disappoint in its Q4 FY2017 numbers but then it didn’t excite either. But there are still questions worth the asking.
Colgate Palmolive is upping its digital spend for both customer-facing activities and to optimise resources in the back office.
SAP made a surprise acquisition in snagging CallidusCloud in a deal worth $2.4 billion. Here’s my initial take.
Starbucks took a long term bet on digital a long time ago. Now attention is turning to the future of payment tech, including securing a role as a trust legitimiser for Blockchain.
Amazon Go attracted plenty of attention but there is more than the superficial experience to contemplate.
Heightened consumer expectations mean that enterprises must leverage technology in 2018 to respond to this shift, writes Infor’s Soma Somasundaram
If anything is more important than trust in your corporate values heirarchy, then you’re in trouble. But what is trust? Important debate at the World Economic Forum.
A simple story of how a sport industry conference shows most other industries how to create, and keep creating, good customer experiences.