Archive: CRM and customer experience

Adobe’s digital design means no software

Consumers expect an immersive digital experience, both in terms of creation of content, as well as in terms of the consumption of content, says Adobe. So no more software for them!

Trust and the digital economy

Half way up a mountain in India or in a back street in Putney, trust is the new currency for the digital economy, argues JP Rangaswami.

Are we done with social?

The notion of the ‘social enterprise’ seems to be fading. It hasn’t worked as a concept except among a very small number of businesses. Instead, we are seeing competing ideas emerging. One is the ‘customer company’ which we will return to later. The other is ‘networked enterprise,’ a concept with a more expansive vision.

Digital design principles need a boost

There’s been a lot of satisfaction in Whitehall over the success of the GOV.UK website winning the Digital category at the annual Designs of Year Awards, but the real success will lie in boosting the profile of design in the public sector.

Infor: sucking less

Infor has a new and attractive UI, a comprehensive integration story and is starting to make moves in the mobile space. But are these enough for the company to ‘suck less’ and brings its customers into the 21st century? It is too early to say but early signs are promising.

accounting

UK cloud accounting in 2013

What’s happening in the SaaS/cloud accounting market? Quite a lot. The main players are all growing at a rapid rate while the big brand of Sage seems to be dragging its heels. The stage is set for an interesting 2013-14 as Xero, FreeAgent and KashFlow continue to grow at mid-double digits. More important though, their innovations are changing business for the better.