In his latest travel-streamlined, road-punchy version of hits and misses, Jon picks the highlights from the week’s biggest shows, his best-of picks from the enterprise web, and, as always – your weekly whiffs. SAP’s acquisition of Qualtrics gets special attention.
Time for the annual Miracle on 34th Street for Macy’s as the omni-channel turnaround delivers.
Customer experience, AI, cloud apps are common threads connecting successful unicorn startups with wise tigers and leopards, writes Oracle’s Michael Hickins
“Content-rich e-commerce experiences” might sound nifty, but they are surprisingly difficult to achieve. Barb Mosher Zinck uses real world examples of content disconnects as a wake-up call.
Wendy’s and Red Robin both see a digitally-enabled future, but not necessarily with the same speed…
SAP just poneyed up $8bn for Qualtrics, a company that provides analytics in the customer experience space. Does it make sense? Well yes – but only if companies actually care in the first place.
2019 will be a big deal for Sainsbury’s if it gets the green light for its Asda takeover; meantime, there’s digital work to be done…
Is your CEO or CMO getting pitched a new customer experience (CX) solution? Before they commit to anything, have them read this frank viewpoint about the space.
A small butcher can show the enterprise how to offer a customer experience that allows them to thrive, regardless of the economy or competition for the mega supermarkets.
Ad spend in the UK is up but should we celebrate or beware? As always, it depends and while much thinking centers on GDPR/Brexit, there’s other things going on.
Workplace by Facebook has added complications to my already complicated relationship with Facebook. But Facebook’s Simon Cross believes that Workplace can make a difference, by fueling the culture that good teams emerge from.