At last year’s Oracle OpenWorld the company announced its second generation cloud, which came packed with a whole host of autonomous features. Oracle’s Steve Daheb explains the impact on the enterprise lines of business.
Infor CEO Charles Phlllips gives us the lowdown on the $1.5 billion investment that primes the enterprise software giant for a massive tech IPO
The big lesson from NRF 2019 is that you’re not winning in retail without tackling your data problem – and turning it into an asset. Here’s an illustrated view of how Chick-fil-A approached this problem, and how modern data analytics, in this case Tableau, fits in.
Every year at NRF, there is a piece of technology that brings the debate over personalization to boil. This year, it’s facial recognition tech. I’m not a fan. But when C2RO offered me a demo, I opted in.
In his first media interview as Apttus CEO, ex-Microsoft veteran Frank Holland outlines his mission to move on and drive growth in the middle office market
How ING bank, Momentum Travel and internal sales provider Centerfield built contact centers based on Twilio, but without using its Flex call center platform
Bed, Bath & Beyond has a makeover plan, but it’s moving at a very slow pace.
The way that Zendesk has built its new Sunshine platform on AWS is a groundbreaking new take on enterprise SaaS that looks to the future of CRM
Getting results from data will be a burning question all year in my coverage. There’s no one better to kick it off than Joni Girardi of DataSelf. He speaks to the problem of BI adoption, and the changes DataSelf has gone through.
Price transparency is going out of fashion among SaaS vendors as many say ‘Call for pricing’. Zoho’s Vijay Sundaram explains why that’s a bad thing