A perfect storm of e-commerce omni-shambles at O2. This is a story of incompetence, indifference, inflexibility and blaming the IT team.
Customer experience is easily broken. But will AI, voice and bots make a difference? Not if we take a “tools will save us” mentality, says Bernard Chung of SAP Hybris.
Wipro’s Designit CEO Mikal Hallstrup tells me about acquiring the consulting firm of Visual Basic creator Alan Cooper, just as AI begins to shake up UX
“We listen to our customers.” Yeah? So why not put on a live customer feedback session in front of your entire event. Here’s some lessons from how Domo pulled it off.
Larry Ellison’s recent Oracle OpenWorld performance must be viewed in the context of a longer history in which he was for cloud computing before he was against it. And before he knew it.
New Salesforce Financial Services Cloud edition recruits a fresh data model, AI and ecosystem to break through customer experience silos in retail banking
Golf club operator ClubCorp reflects on the outcome of its cloud migration to Oracle IaaS, PaaS and SaaS at OOW17 as it progresses towards the 18th hole
Is the testosterone fueled management mantras so typical of Silicon Valley the only way to succeed in today’s world? Sir Richard Branson thinks not.
In his Oracle Openworld keynote, Mark Hurd talked rightly about carrots and sticks – but more about sticks. I think there is greater opportunity by considering the carrots.
Oracle is one of the biggest providers to the UK public sector. At the Oracle OpenWorld conference in San Francisco this week, the firm will drill down into its developing SaaS story.