The story of law firm Bond Dickinson shows how people advantage can take a services firm international, writes Unit4’s prevero UK chief Alice Allegrini
Decentralization is beginning to break out all over. We see it in energy provisioning and recycling and it is percolating throughout the business arena. American healthcare offers an insight into how it can play out in many instances.
This week: Black Friday and Cyber Monday are in the books – we glean insights from the chaos. Plus: B2B buyers face a dichotomy – why technology buying remains a conundrum. Your whiffs include Twitter potshots, breaches, and an unfair/hilarious video about Millennials.
The holiday retail season is upon us. Our resident Canadian looks at how the online and store experience converge in her shopping mix. She also examines consumer data, with advice for retailers on getting it right this season.
Wipro SVP Hiral Chandrana and Appirio CEO Chris Barbin speak to us about teaming up to win new business and the impact of AI and RPA on IT services
Partner with the big players, and spot talent in emerging regions – the secrets to success for Salesforce’s Customer Success champion Maria Martinez.
Another stellar quarter from Salesforce – and some new executive voices coming to the fore for the next phase of growth.
Cloud vendor ServiceNow has historically struggled to define itself in a market where HR, CRM and ERP rule – but that’s changing.
Best Buy’s omni-channel thinking takes in online and stores, but also reaches into the home with a pitch for upgraded ideas of customer support.
Field service recruitment needs a rebrand if it’s to attract the next generation of talent, argues David Milam, CMO at ServiceMax