Lloyds Banking Group has repaid its taxpayer bailout and is now focused on building on its digital banking successes to date. Phase 3 comes with a hefty price tag though.
Influential VC Gordon Ritter believes his notion of coaching networks, which combine AI with human creativity, may be the big new thing in enterprise software
Once upon a time the Avon Lady was a business innovation. Those days are gone and the 130 year old cosmetics giant badly needs a modernizing digital makeover.
nCino is a third-party app with a special role at the heart of the Salesforce financial services cloud for retail banking
Omni-channel remains an elusive goal for many retailers – but Rack Room Shoes is a success story in progress. After the NRF 2018 retail show, they told me their story – and the challenges ahead.
Pepsi’s not exactly tub-thumping its digital evangelism in the same way as Starbucks and McDonald’s – and now is not the time for ‘wait and see’.
Mack Trucks drove through a CX transformation for its launch of the Mack Anthem. Oracle’s Angela Wells maps its journey to reinvent the customer experience
Fossil is seeing its traditional watch business coming under pressure from the likes of the Apple Watch. Time to fight back!
Built.io spinoff Contentstack provides a headless CMS to deliver adaptive content within a personalized, responsive and multi-channel digital experience
Is it the end of the ad era? Some experts think so. This is an industry that needs reinvention.