All we want for Christmas is...well, not to be thinking about it in July! But the retail reality is that planning ahead is critical. So what will the omni-Holiday experience for the Vaccine Economy look like this year?
Qualtrics delivers some upbeat numbers for Q2 to take Wall Street pleasantly by surprise.
4 steps to perfect your technician upsell strategy
Trusted relationships with service providers can quickly sour when upselling doesn't add value to the customer. Sara Cerruti of ServiceMax outlines four tips to empower field technicians with the skills to build customer value.
2020 - the year that made doing the right thing profitable
Last year, consumers voted with their wallets based on customer service and corporate behaviour. Simon Johnson shares the latest survey results from Freshworks.
Kinaxis to supply chain professionals - 'You're the last person before the customer gets the widget'
A wide-ranging interview with Anne Robinson, CSO at Kinaxis, in which we explore the changing role of supply chain professionals in the enterprise today
ServiceMax goes public, with its relationship with Salesforce coming up time and again as the pitch is made for this latest evolution of the field service giant.
The COVID crisis provided an unexpected opportunity for RDG to pause for thought about how it wanted to shape its data analytics and integration approach.
When Oracle Live comes around, Steve Miranda is always up for a good back and forth around the announcements. This time up? I ask Miranda about the challenges of getting to cloud agility - and he responds to my questions on voice UI for the enterprise.
Sedgewick Repair Solutions uses Salesforce to bring transparency to the insurance claims process.
There’s no magic involved in getting more women in tech, says Randi Bryant - it’s down to setting yourself a target and deciding to hit it!
A major rebrand to Abrdn is only part of the insurance giant's customer experience ambitions.
Taking an Uber to the office is a brilliant customer experience for Freshfields Louis Roman. The trick now is to replicate that in professional services at an elite global law firm.
COVID has led to massive digital transformation acceleration. It's also exposed the digital skills gap all the more painfully.
