SAP's product strategy - we haz roadmaps and purpose
As the refreshed SAP executive board shapes the firm's future, next up is the product strategy and accompanying roadmaps.
CRM and customer experience
DIY makeovers - supporting locked down home stylists with an omni-channel retail push at Sally Beauty
With salons closed, a DIY beauty boom is being serviced by Sally's omni-channel retail focus.
Putting your face on during a crisis - how L’Oréal's digital foundation is riding out COVID-19
Even in a pandemic, people still want to do their hair and make-up - which has played to L’Oréal's digital foresight.
AI in healthcare - will it help or just make things worse?
Those who laud the potential benefits of AI in healthcare are too often silent on the risk of exacerbating the healthcare system's current failings
How COVID-19 is accelerating remote working and automation in the call center industry
The death of call centers is greatly exaggerated. But they are changing.
Customer service in a time of crisis - Zendesk's users look for agility and decreased time-to-value
Zendesk customers are looking for agility and shortened time-to-value as COVID-19 boosts the demands on customer service teams.
Retail POS needs real-time data for a better customer experience
Retail innovation depends on real-time data from core systems at the point of sale. Neptune Software's Natalie Kouzeleas explains how a cloud POS helps retailers move fast
Never knowingly under-digital - John Lewis Partnership's post-COVID vision starts to take shape
The John Lewis Partnership is a UK retail icon that's thinking long and hard about what it needs to do to evolve for a post-COVID world.
Why APIs are a crucial ingredient in return-to-work strategies
A safe return to the workplace means pulling data in from multiple systems via APIs, says Mulesoft's Ian Fairclough.
COVID means customers need ServiceNow's tech more than ever, says CEO McDermott
ServiceNow passes the $4 billion annual run rate mark as COVID-19 focuses C-Suite digital intentions.
Brewing resilience - how early digital vision is paying off for Starbucks
Starbucks made savvy early digital investments that paid off when the pandemic ground up long term planning.
Will contact tracing apps change the way consumers think about data value exchange?
With the rise of COVID-19 contact tracing apps, will consumers find more value in handing over their data? Zendesk's Jeff Titterton considers what this means for businesses
Waxing lyrical about e-commerce - heritage retail at Barbour expands in a digital world
Barbour is a retail brand that dates back to the 19th century and is best known for its iconic waxed jackets. In 2020, the importance of D2C e-commerce is a priority for the firm as Amy-Lee Cowey, Global e-commerce & Digital Head, explains.
