CRM and customer experience

Here's to the future! PTC CEO Jim Heppelmann on the changing PLM market and where the $1.46 billion ServiceMax takeover fits in This article is sponsored by:

With the ServiceMax acquisition now complete, PTC's CEO outlines some of the things that customers can expect to see come next.

Why high-performing customer service teams embrace these three trends This article is sponsored by:

Want to boost your service and satisfaction levels? Salesforce's Clara Shih has a three step program to do just that.

Matik takes the grunt work out of customer success reporting This article is sponsored by:

A different approach to customer success reporting...

Topps Tiles achieves omni-channel success with Adobe Commerce and Microsoft ERP integration This article is sponsored by:

Adobe Commerce specialist site builders Tom&Co built a new system for Topps Tiles that’s led to 21% year on year sales boost in Q4 alone

How to navigate your customer experience during the cost of living crisis This article is sponsored by:

Simon Morris of ServiceNow discusses why investing in customer experience during tough economic times is not only doable, but should be a top priority.

Rising cost of living. inflation financial crisis background © Ink Drop - Shutterstock

Zendesk sees AI driving uptake of Immersive CX This article is sponsored by:

With its annual CX Trends survey finding that customers want better experiences, Zendesk proposes AI-enabled Immersive CX as the way forward.

Customer experience hands on digital globe © photon_photo - Fotolia.com

Leeds Building Society banks on better service performance with Dynatrace AIOPs This article is sponsored by:

The Society has used the platform to move from reactive support to a proactive approach to service management.

Guide Dogs leads with data and flexible working This article is sponsored by:

The Guide Dogs for the Blind Association CIO describes how the right approach to flexible working has helped the UK charity respond to the pandemic and the Vaccine Economy

An image of a golden retriever with its tongue out sitting in front of a lake

Formula 1 uses Salesforce technology to take the lead on personalized experiences This article is sponsored by:

By adopting Salesforce, F1 has moved from siloed solutions to a seamless data platform – and the result is deeper engagement between the sport and its fans.

MessageGears acquires Swrve, adding mobile messaging to customer marketing This article is sponsored by:

MessageGears makes a major mobile move with its acquisition of Swrve.

Four behaviors that define leaders in the Services Economy This article is sponsored by:

Are you a leader or a follower? Scott Brown of FinancialForce points to four characteristics being shown by leaders in the services sector - and what makes them stand out.

Statistics of business concept. Finance chart. Financial planning. Data analysis. © metamorworks - Shutterstock

Bed, Bath & Beyond hope for omni-channel transformation as sales collapse, losses soar and bankruptcy talk increases This article is sponsored by:

Bed, Bath & Beyond enters what must be the end game as its omni-channel ambitions fail to save it from plummeting sales and soaring losses. A casebook of how not to do retail transformation?

Frictionless Enterprise - the evolution of the digital user experience This article is sponsored by:

We start the New Year with the next in our series on the journey to Frictionless Enterprise, as Phil Wainewright examines the ongoing evolution of the digital user experience.

Young female engineer at work with digital UX © metamorworks - shutterstock