Celonis wants you to buy into its execution management vision. Is it truly revolutionary?
Celonis wants you to buy into a new category of software it dubs execution management. Does it make sense?
CRM and customer experience
FinancialForce offers a 'Business 360' view into customer engagement
Role-specific workspaces are a highlight of FinancialForce's Fall release - customer Flexo Concepts reveals how they help support customer engagement
Work.com - the story so far, what's to come and why Salesforce Towers will be empty for a while yet
It's nearly 6 months since Salesforce first pitched Work.com as a platform for organizations to re-open offices safely. The offering has evolved, but so has awareness of the complexities of such a return to the workplace.
Opportunity from chaos - Schneider Electric powers up for the future for manufacturing post-COVID
Alice Williams of Schneider Electric on customer service, accelerated digitization and the future of work.
How to master BOPIS and curbside pickup for retail holiday success
Retailers need to be ready this holiday season for a big shift to curbside pickup and BOPIS - buy online, pick up in-store - writes Oracle NetSuite's Lisa Schwarz
Salesforce Live - sporting e-commerce strategy changes during COVID at Sweaty Betty, Life Style Sports
Two sports and leisure wear retailers have optimised their e-commerce approaches to support their businesses during the COVID crisis.
Salesforce Live - how Fenwick tapped into Commerce Cloud to turn its stores into online e-commerce fulfilment centers
The UK's largest family-owned department store chain has styled its digital journey with Salesforce.
Change or be changed? Resellers need to be proactive on service
Resellers must embrace change and take a proactive approach to managing service contracts. Joe Kenny of ServiceMax explains how field service automation can help
Salesforce Live - DPD delivers on customer experience agenda during COVID-19
DPD is one of the UK’s premium parcel delivery services. It carried out an upgrade to its Salesforce call centre platform during a huge peak in demand during COVID-19.
Low-code and soft skills - a recipe for success
Leaders need to integrate both hard and soft skills into the workplace for higher consciousness, says Salesforce's Adam Spearing.
Twilio buys into CDP market with $3.2 billion Segment acquisition
With its acquisition of CDP pureplay Segment, Twilio cements its position as the API-centric platform to challenge the traditional CRM giants on customer engagement
AstraZeneca is using ServiceNow to ensure its scientists focus on science, not bureaucracy
AstraZeneca began using ServiceNow within its IT function years ago, but is expanding its use case in a number of areas to help its scientists push boundaries.
SAP's Bob Stutz rips off the enterprise software pricing Band-Aid as DSAG reports significant redlines in member revenue
Pricing is always a dark art in enterprise software but it's one that needs an overhaul. SAP's Bob Stutz kicks that ball into play.
