Oracle OpenWorld 2019 - the wrap and verdict
As Oracle OpenWorld winds down for another year, Derek and Den provide their perspectives
Archive: CRM and customer experience
Oracle OpenWorld 2019 - how to wow customers in the apps market
A strong focus on outcomes, supported by technology was the focus at this year's customer application session. It worked.
Oracle OpenWorld 2019 - customer experience shifts up a gear at Ferrari
A new CRM, based on Oracle CX, is helping the Italian supercar company stay in touch with high-profile, high net worth customers worldwide and the dealerships who serve them.
Oracle OpenWorld 2019 - Oracle's Steve Miranda on expanding cloud apps beyond the core
Oracle will showcase customers that are living in change and finding new opportunities to succeed. We discuss this with Steve Miranda.
Digital advertising - how to tame an angry bear
Pursued by digital advertising? Time for regulation? Or more bureaucracy? Global concerns aired at a London conference.
Salesforce targets manufacturing and CPG with new industry clouds
With the launch today of two new industry clouds, Salesforce is looking to expand its presence in manufacturing and consumer packaged goods
Sainsbury's 'Guttenberg moment' - applying data science to bolster customer service levels
Group Chief Data Officer Helen Hunter says modern businesses in all sectors must be able to manipulate information at scale.
Zoho One adds SSO, telephony, workflow, for midmarket push
Zoho has added new features to its flagship all-you-can-eat application suite that extend its appeal to larger midmarket businesses
Sainsbury's till-free retreat is a timely reminder to retailers that digital transformation goes at the customers pace
Sainsbury's reckoned that time-poor shoppers would welcome self-scan, till-free checkout. They reckoned wrong...
How to do the blandest and most irrelevant press conference of the event season
The press conference is always a contender for the most forgettable aspect of an enterprise event. But with some help, we can make press conferences even more irrelevant. Here are my twelve satirical tips to botch this properly - or somehow salvage it.
Brian Sommer's Month in Brief - (flu-ridden) August
Battling from behind his flu, Brian Sommer outlines the highlights of August in the enterprise tech world.
Customer success changes everything about how your business works
Customer success is even more important than customer experience, but few companies are thinking about it - and even they need new XaaS processes and tools
Making the CDO into the CEO - William Hill's latest bet on digital transformation in a disrupted industry
William Hill has promoted its Chief Digital Officer to the top slot at a crucial time for it and the wider gambling industry.