ASOS can fix its warehouse problems, but can it win back the online trust of customers who've clicked away?
ASOS shares went into freefall today as the online fashion retailer struggles with its international expansion.
Archive: CRM and customer experience
SAP Q2 FY2019 - steady as she goes
SAP Q2 FY2019 was steady with few surprises. But the devil is in the detail.
How Slack swarming and reacji boost premier support at Zendesk
Of course Zendesk uses its own products to support its top customers - but Slack plays a big role too in co-ordinating the team's work
An update on Xactly & where it must go
Whither Xactly? The direction of travel is becoming clear.
Zimit and FinancialForce want to streamline quote-to-order in the services business
Services businesses need to automate quote-to-order to meet customer needs faster - services CPQ startup Zimit partners with FinancialForce
ServiceNow opens new UK office - eyes region’s lagging productivity as opportunity
We speak to ServiceNow senior director, Alex Osborne, at the company’s new space, where employee experience is at the centre of its design.
Build v Buy - round 10 - a conversation with Frank Scavo
Should you build or buy your next back office or even front office solution? Some elements are clearly a buy, but there are emerging examples that point to build.
"From grocery company to growth company" - how Kroger pitches its omni-channel transformation objectives
US supermarket pureplay Kroger has been making some savvy moves in omni-channel transformation.
Boston Red Sox steal first base with unified communications system
Integration and innovation are the big benefits for the Major League Baseball team
Dubai Airports breaks up silos with Okta for a better passenger experience
Dubai Airports technology chief Michael Ibbitson discusses its use of Okta's identity platform and why the aviation industry should break up identity silos
The future of customer service in the spotlight with Guru CEO Rick Nucci
My conversation with Guru CEO Rick Nucci hits on key themes such as convergence of sales and service, keeping knowledge fresh, and augmenting performance with AI
E.ON Drive charges up electrifying customer service with Salesforce
There's a transportation revolution looming and E.ON Drive is using Salesforce clouds to manage customer service levels.
In focus with Jason Maynard, NetSuite
NetSuite is on a roll at the moment. What's driving that? How is it benefiting from Oracle? What's the role of partners? These and other questions are the backdrop.