In 2016, US retailer Target set off on an omni-channel transformation journey that 'loved the store'; in 2020, that foresight paid off during the COVID crisis. Where to now in the Vaccine Economy?
Dealership uses Informatica and Salesforce tech to get a single customer view, boost e-commerce and increase marketing personalization.
Outcomes are the next evolution of Customer Experience
Outcomes are the new customer experience, say Salesforce's Matthew Sweezey and Karen Mangia.
This week - the future of work-from-anywhere faces off against HR compliance and worker surveillance. Will (human) customer service reps make a comeback? And: a founding member of the diginomica team says "So long." Your whiffs include the 5G charade, and some very smart badgers.
Oracle's latest CX innovation update raised questions about "next-generation B2B selling." And is there such a thing as an "intelligent" bot, or automated B2B sale? Time to hash it out with Oracle EVP and GM Rob Tarkoff.
Salesforce comfortably crashed through its long-standing revenue target. The next step is faster growth powered by a work from anywhere model, according to CEO Marc Benioff and team.
Walmart Global CTO Suresh Kumar has a long tech shopping list to get through as the world's largest retailers ups its transformation efforts.
NatWest and HSBC are shoring up their digital assets to support growth and changing customer behaviors as well as fending off the threat of new challenger banks.
It wasn't a great year for Macy's, but it could have been worse. The challenge for CEO Jeff Gennette in 2021 is how to build on the pandemic-driven boost to digital retail.
Five predictions driving transformation in the food and beverage industry
The pandemic turned the food and beverage industry on it's head last year, but what does the future hold? Marcel Koks of Infor has five predictions for businesses to succeed
Vaccinations are the key to getting to the so-called 'new normal'. Enterprise tech is playing its role in getting the jabs to people's arms, but there's a need to focus on experience-based messaging to counter hesitancy in key communities.
It's time for Walmart to get started on what comes next as the world's largest retailer ramps up its e-commerce ambitions and eyes up new revenue opportunities.
Orange to green - using a Customer Distress Index to strengthen proactive support
Resolving issues proactively is an essential part of field service management. Sumair Dutta of ServiceMax takes a deep dive into creating a Customer Distress Index
