Black Friday looms and with it comes the biggest test for retail in an already overwhelmingly turbulent year. Are major omni-channel retailers ready to cope with the COVID Holidays?
Don't shut my stores! Macy's CEO Jeff Gennette's plea around essential and non-essential retail as digital growth slows down in the third quarter.
The shift to digital and online in the financial services industry is being driven by consumer antipathy to handling money.
Target got its omni-channel transformation act in gear a long time ago - and it's paying off in spades on the back of the COVID crisis.
Readers know I'm not infatuated with the lofty phrases of "customer experience." But making a difference for customers in a world turned upside down - I'm up for that story anytime. Casey's convenience stores faced the pandemic economy head on, with the help of partners like SAP CX.
European budget airline easyJet has suffered its first loss in its history as a result of the COVID-19 pandemic, but the company is continuing to invest in digital customer channels.
musicMagpie is an e-commerce success story, but the onset of COVID brought fresh challenges to how the firm ran its contact center operation. In the event, the crisis has in fact changed a lot for the better.
Zendesk report highlights need to be agile and adapt to changing customer needs
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M&S is a UK retail heritage brand that's had its omni-channel transformational ups and downs in recent years, but there's an added vim in the air as it doubles down on digital to get through the COVID crisis.
There is considerable debate on whether this holiday shopping season will be the boost retailers sorely need, or a corona-bust. Oracle recently published data that shows what consumers now expect. Behind the numbers, Oracle's Mike Webster shares three issues retailers must tackle.
How to set up for customer support success this Black Friday
Black Friday 2020 will likely be the biggest ever for e-commerce. Zendesk's Scott Morris outlines how retailers should prepare to support customers
Salesforce Revenue Cloud rebundles B2B commerce, Q2C and PRM to power RevOps and plug finance into the customer lifecycle
