As the refreshed SAP executive board shapes the firm's future, next up is the product strategy and accompanying roadmaps.
DIY makeovers - supporting locked down home stylists with an omni-channel retail push at Sally Beauty
With salons closed, a DIY beauty boom is being serviced by Sally's omni-channel retail focus.
Even in a pandemic, people still want to do their hair and make-up - which has played to L’Oréal's digital foresight.
Those who laud the potential benefits of AI in healthcare are too often silent on the risk of exacerbating the healthcare system's current failings
The death of call centers is greatly exaggerated. But they are changing.
Zendesk customers are looking for agility and shortened time-to-value as COVID-19 boosts the demands on customer service teams.
Retail innovation depends on real-time data from core systems at the point of sale. Neptune Software's Natalie Kouzeleas explains how a cloud POS helps retailers move fast
The John Lewis Partnership is a UK retail icon that's thinking long and hard about what it needs to do to evolve for a post-COVID world.
A safe return to the workplace means pulling data in from multiple systems via APIs, says Mulesoft's Ian Fairclough.
ServiceNow passes the $4 billion annual run rate mark as COVID-19 focuses C-Suite digital intentions.
Starbucks made savvy early digital investments that paid off when the pandemic ground up long term planning.
With the rise of COVID-19 contact tracing apps, will consumers find more value in handing over their data? Zendesk's Jeff Titterton considers what this means for businesses
Barbour is a retail brand that dates back to the 19th century and is best known for its iconic waxed jackets. In 2020, the importance of D2C e-commerce is a priority for the firm as Amy-Lee Cowey, Global e-commerce & Digital Head, explains.