JC Penney losses double as digital transformation remains at the "thoughtful" stage after nearly 5 years
Thoughtful, strategic, slow...JC Penney shows no sign of what's fast-approaching a five year digital transformation program paying off.
Archive: CRM and customer experience
CommLive19 - FinancialForce makes ready to walk the customer-centric talk
At its annual Community Live event this week, cloud ERP and PSA vendor FinancialForce introduced a new customer-centric initiative to speed time-to-value
Healing the CRM scars with a human approach to automated sales processes at Lincoln West
Events management firm Lincoln West has some specific demands for its Zoho CRM system.
SAPPHIRENow 2019 - retailer Tapestry shops around for acquisitions using tech platform as bait
The luxury goods retailer has consolidated disparate, homegrown systems onto SAP.
SAPPHIRENow 2019 - co-founder Plattner's trip Back to the Future
Hasso Plattner, co-founder SAP took the stage to deliver both a technical and inspiring keynote. It was one of his best.
SAPPHIRENow 2019 - How BMW manages the customer's dealer experience
BMW has seen a big improvement in customer satisfaction by using Qualtrics to enable a more responsive customer experience - but will it save the industry?
SAPPHIRENow 2019 - SAP commits to integration in a keynote focused on strong customer stories
SAPPHIRENow 2019 is now underway. This was our first chance to see the refreshed executive team in action. It was a workmanlike performance
Learning process improvement via Zoho and pizza at Learning People
Learning People has grown in scale, which brings with it the need to formalize processes and practices around CRM.
SAPPHIRENow 2019 - SAP wants to change the partner experience
With experience management in focus at this year's Sapphire, SAP outlines how it aims to change the partner experience
Knowledge19 - Virgin Trains on track to reduce railway complexity with ServiceNow
Virgin Trains is one of the largest railway operators in the UK. CIO John Sullivan explains how the ServiceNow platform is being used to tackle disruption.
Zoho puts its stamp on Travel Visa Company's post-GDPR applications upgrade
GDPR was one enabler for change at Travel Visa Company.
Going global, being local - Zoho's European Chief on buyers, business and Brexit
A work-in-progress, but Zoho's European ambitions are taking place.
Elliott Management and SAP - the background and Elliott playbook
Elliott Management is the world's most successful activist investment firm, taking down pretty much all who come across its path. SAP is its latest target but there are bigger issues at stake.