Instead of meeting as planned at a trade show, I spoke to Unit4 CEO Mike Ettling via video call this week. He shared what else he thinks is going to change in our business lives thanks to COVID-19
Turning webinars into cant-miss events is one thing. But what about more elaborate virtual events - can it be done?
The technician as a sensor - 5 takeaways from Field Service Medical
Service plays a crucial role in the success of digital initiatives, writes Sumair Dutta of ServiceMax. Here are his five takeaways from last month's Field Service Medical conference
ABM is a core marketing strategy for many B2B companies. But challenges lie ahead, including tech platform harmonization and sales/marketing alignment. The CEO of Demandbase gave us a look into what's next.
Despite the suspension of Premier League matches due to the Coronavirus outbreak, the work of staying in contact with supporters via personalized messages continues at the Merseyside club.
Digital transformation takes on new meaning as Jerry discovers in this conversation
This week - lessons on the business impact of coronavirus roll in. We get a crash course on remote work at scale, and virtual events need serious help. Leadership and AI remain hot topics, and I get myself into the whiffs section again.
When coronavirus spread in APAC, AvePoint's teams had to move quickly. Here's what they learned about remote work productivity - and human connection.
For years I've been saying that virtual events stink - and so do webinars. Folks mostly agreed, but moved on. Well, we can't afford to move on now. It's time to fix this. Let's start by turning B2B webinars into must-see live events.
How AI is triaging service calls - and does it better than you
Unnecessary truck roll is the bane of many field service organizations. ServiceMax's Joe Kenny explains how AI enables proactive service and more efficient dispatch
Technology & inclusion - how the industry is working towards an equal future
Achieving equality and inclusion in business is an ongoing process, says Salesforce's Linda Aiello.
Customer experience means a lot more these days than collecting NPS data. We caught up with Zendesk's Chief Customer Officer to find out how to make it golden
The London fintech’s Zendesk platform provides the foundation for a new quality assessment programme designed to monitor the customer experience (CX) its support team deliver
