Atlassian opens its Team '21 event today with the launch of Jira Work Management, aimed at business teams
Walgreens was among the brands talking about embracing a digital-first world at Adobe Summit 2021 as the content and marketing tech giant announced several product updates
Increasingly, talented people aiming to stay local are applying for jobs remotely. Raju Vegesna shares Zoho's transnational localism strategy for the US and the experiences that led there.
It takes a village - how retailer Furniture Village furnished customer experience during COVID via live chat with Salesforce
Furniture Village used Commerce Cloud as a platform to keep business up-and-running during COVID lockdowns when its physical stores were shuttered.
As the world begins to re-open, businesses must build on customer service successes - or fall behind
The emphasis on stellar customer service won’t just go away; rather, with society re-opening, market demand for customer support will remain as strong as ever, says Salesforce's Dana Chery.
We take a look at how the future workplace is taking shape, how companies are thinking about managing employees and what challenges remain.
Can advertising save the open web? It's not an idea I am typically open to. At Collision 2021, Quantcast CEO Konrad Feldman made his case for advertising as the savior of the open web. Let's discuss.
Disruptor disrupted? Netflix's pandemic boost looks to be over - is it competition that's closing in that's causing the slowdown?
If you're not Carrie from Sex in the City, buying shoes is an occasional activity and that makes life more challenging for retailers such as schuh. Time to try on CRM and loyalty management to see if they fit.
Salesforce has one of the most comprehensive return to workplace strategies out there - combining clear policies, a comprehensive roadmap and the use of its Work.com platform.
Avoiding supply chain blockages is critical and that means asking the right questions of your own suppliers, says Oracle's Terri Hiskey.
Three powerful uses cases to the potential benefits of Experience Management from Volkswagen, Albertsons and Uber Eats.
A discussion with Jeff Kaplan and Vinnie Mirchandani last week set me thinking about the history of SaaS and what it tells us about business in the new era of Everything-as-a-Service (XaaS)