Twitter share price crashes following Q1 2015 earnings leak This article is sponsored by:
Twitter Q1 earnings leak send its shares crashing - what happened?
Twitter Q1 earnings leak send its shares crashing - what happened?
Canny use of digital technology allows Starbucks to continue to grow new business from its installed base.
The angry customer is a fact - but social networks have proven to be inadequate for preventing or defusing bad experiences. So what's the alternative?
Salesforce says it's turning CRM inwards to focus on employee engagement with a pragmatically re-positioned bundle of offerings.
Facebook's still playing its long game, but there's enough good news to appease the short term thinkers as well as mobile ad revenue soars.
Another quarter gone and another airing of the 'major transformation' mantra from Marissa Mayer, but few clear answers on life after Alibaba.
If you add a million unexpected subscribers to your customer base, then Wall Street will forgive the near halving of your profits - or it will if you're Netflix
Hillary Clinton announced on Twitter that she's running for President. How potent really is social media in the electoral process?
DataSift is broadening the appeal of its social data platform in the enterprise, its CEO told me this week. Losing access to Twitter's firehose won't derail that
I bravely faced off against Hubspot's inbound marketing certification exam. Here's my opinionated review - along with some burning questions about why enterprises don't utilize training and certification the right way.
A cross between Tinder and AirBnB for dogs, MyDogBuddy.com proves that the simple ideas are the best as it picks up €1.9m in funding for expansion.
Metro Bank is a digitally-enabled challenger brand in financial services, but one built on a CRM success factor that's escaped its bigger rivals - it's OK to treat your customers as human beings rather than accounts.
Starbucks is piloting mobile-enabled ordering and new ways of having coffee delivered to your desk, with CDO Adam Brotman leading the charge towards the height of civilisation.