The world is trending toward something preferable to the past year. Zendesk’s Shawna Wolverton shares some guiding principles to help your organization navigate a reopening world.
Monday Morning Moan - there’s a lot of oversights on view regarding Facebook, Trump and exile to a social media Elba
Send for Judge Judy to sort out Facebook. Its supervisory spawn doesn't seem up to the job...
Fresh thinking - how Freshworks plans to tell its ‘CRM++’ story to everyone, not just those with $300 million to spend
Freshworks CEO Girish Mathrubootham wants to help companies who don't have a $300 million budget to engage digitally with their customers. Here's the plan...
It's time to talk about the future of customer service in the Vaccine Economy and pick out the positives, says Zendesk CEO Mikkel Svane
COVID has left its mark on the way companies look at customer service, says Svane. It's time to think about what comes next.
Can advertising save the open web? It's not an idea I am typically open to. At Collision 2021, Quantcast CEO Konrad Feldman made his case for advertising as the savior of the open web. Let's discuss.
Disruptor disrupted? Netflix's pandemic boost looks to be over - is it competition that's closing in that's causing the slowdown?
If you're not Carrie from Sex in the City, buying shoes is an occasional activity and that makes life more challenging for retailers such as schuh. Time to try on CRM and loyalty management to see if they fit.
World Economic Forum Global Technology Governance Summit - YouTube CEO Susan Wojcicki on content, creativity and coping with regulators who don't know what they want
YouTube CEO Susan Wojcicki points to improvements in the platform's policing of bad content, but there's a long road still ahead as legislators try to work out what they want.
Monday Morning Moan - Zuckerberg's Three Wise Monkeys routine doesn't help the Fake News crisis that outlives Trump
Congress gave Facebook's Mark Zuckerberg and two of his peers another light toasting last week, but the crisis of Fake News remains an ever-present threat to us all.
Poor, misunderstood Facebook! Apologist-in-Chief Nick Clegg wants a word about the week's events Down Under
The war with Australia is over, but here's the official version from Facebook on what really happened over the past week. Now, sit up and pay attention - Nick wants a word with you!
How Macy's plans to move on from 'could have been worse' 2020 through accelerated omni-transformation
It wasn't a great year for Macy's, but it could have been worse. The challenge for CEO Jeff Gennette in 2021 is how to build on the pandemic-driven boost to digital retail.
Australia's five day war with Facebook is over, but who blinked first? And can there really be a lasting peace between the social media giant and government around the world?
Facebook unfriends Australia - a war with a sovereign nation that might yet boomerang back on it around the world.
An attack on a democratic nation that might well turn out to be a huge tactical error for Facebook - and not before time.