A UK/India Enhanced Trade Partnership is a positive development, but there's still work to do on a full free trade deal.
Mapping out Halfords digital transformation road trip - a lengthy journey through e-commerce, data integration, cloud telephony and ERP
Halfords has been engaged on a long-running digital transformation program that takes in Salesforce, SAP, 8x8 and Microsoft.
Adobe Summit 2021 day one was loaded with content, but one topic surged into my view: the marketing system of record. But why this term, and why now? More importantly, what do customers have to say?
It takes a village - how retailer Furniture Village furnished customer experience during COVID via live chat with Salesforce
Furniture Village used Commerce Cloud as a platform to keep business up-and-running during COVID lockdowns when its physical stores were shuttered.
As the world begins to re-open, businesses must build on customer service successes - or fall behind
The emphasis on stellar customer service won’t just go away; rather, with society re-opening, market demand for customer support will remain as strong as ever, says Salesforce's Dana Chery.
Avoiding supply chain blockages is critical and that means asking the right questions of your own suppliers, says Oracle's Terri Hiskey.
Three powerful uses cases to the potential benefits of Experience Management from Volkswagen, Albertsons and Uber Eats.
The future of sales when the 19th hole is out of bounds - Salesforce repositions Sales Cloud for the Vaccine Economy
The Sales function has had to adapt to the realities of the COVID crisis and in the process a new way of operating long term has been shaped, one that Salesforce hopes to tap into with an overhauled Sales Cloud.
COVID-powered digitisation has resulted in new focus on employee wellbeing, but take nothing for granted
Rapid digital transformation during the pandemic has upped productivity levels, but created important lessons for business leaders and CIOs.
Tech's towering challenge - if the future is Working From Home, what are we going to do with all those skyscrapers we bought?
If everyone's going to be working from home in the Vaccine Economy, what becomes of all that real estate that tech employers have accumulated over the years? What - and where - will the Office of the Future be?
One app to replace them all? ClickUp's CEO on the future of productivity, and how ClickUp addresses the proliferation of productivity tools
At diginomica, we put plenty of productivity tools through the workflow grinder. Our use of ClickUp raises questions about tool flexibility, integration, and the proliferation of productivity tools. Time to sort that out with ClickUp CEO Zeb Evans.
Enterprise hits and misses - Microsoft 365 raises a work surveillance debate, and no one can accuse Salesforce of Slacking off
This week - Microsoft 365 provokes a work surveillance debate when new functionality details hit social media. Rumors have Salesforce taking a hard look at Slack - but why? Retailers hit the holiday home stretch, and I'm not the only who blows a gasket in the whiffs section.