Salesforce Live - ensuring customer transparency at insurance claims firm Sedgwick Repair Solutions
Sedgwick Repair Solutions uses Salesforce to bring transparency to the insurance claims process.
Productivity
What is the office actually good for? Questioning workplace myths as the return-to-office debate heats up
Why is culture-building dependent on water coolers? Is the centralized office a failure of imagination, or the key to sparking collaboration amongst Zoom-fatigued workers? Here's a roundup of Big Tech return-to-office news - and my own twist on the future of work.
Can low-code ERP free SaaS from the vanilla constraints of ERP standardization? Acumatica's Ali Jani says yes
No-code and low-code are riding the hype train - and low-code ERP is on deck. But what is the underlying value we're after here? And how are such benefits achieved? Acumatica's Ali Jani sees a way out of the cloud ERP standardization dilemma. Time to dig in.
A passage from India as tech firms up their footprint in Brexit Britain
A UK/India Enhanced Trade Partnership is a positive development, but there's still work to do on a full free trade deal.
Mapping out Halfords digital transformation road trip - a lengthy journey through e-commerce, data integration, cloud telephony and ERP
Halfords has been engaged on a long-running digital transformation program that takes in Salesforce, SAP, 8x8 and Microsoft.
Adobe Summit 2021 - the marketing system of record takes center stage, but what do customers think?
Adobe Summit 2021 day one was loaded with content, but one topic surged into my view: the marketing system of record. But why this term, and why now? More importantly, what do customers have to say?
It takes a village - how retailer Furniture Village furnished customer experience during COVID via live chat with Salesforce
Furniture Village used Commerce Cloud as a platform to keep business up-and-running during COVID lockdowns when its physical stores were shuttered.
As the world begins to re-open, businesses must build on customer service successes - or fall behind
The emphasis on stellar customer service won’t just go away; rather, with society re-opening, market demand for customer support will remain as strong as ever, says Salesforce's Dana Chery.
Four key questions to ask vendors to avoid your own supply-chain Suez crisis
Avoiding supply chain blockages is critical and that means asking the right questions of your own suppliers, says Oracle's Terri Hiskey.
Qualtrics Work Different - three customers experiences of the criticality of Experience Management
Three powerful uses cases to the potential benefits of Experience Management from Volkswagen, Albertsons and Uber Eats.
The future of sales when the 19th hole is out of bounds - Salesforce repositions Sales Cloud for the Vaccine Economy
The Sales function has had to adapt to the realities of the COVID crisis and in the process a new way of operating long term has been shaped, one that Salesforce hopes to tap into with an overhauled Sales Cloud.
Get ready for future-ready manufacturing
Manufacturers who are future-ready will have a competitive lead over their more laggardly rivals, says Salesforce's John Kelleher.
COVID-powered digitisation has resulted in new focus on employee wellbeing, but take nothing for granted
Rapid digital transformation during the pandemic has upped productivity levels, but created important lessons for business leaders and CIOs.
