Getting your workforce as productive and safe as possible is a good thing. But how do we go beyond reacting to a more strategic approach to work? That was a big topic at Workfront's recent analyst day, where Prudential Financial's Kevin Brucato shared his team's story.
How Holland & Barrett redeployed in-store staff to maintain a healthy contact center during lockdown
As online orders rocketed, so did customer calls and emails to the health foods and vitamins retailer, prompting a radical work-from-home solution using Zendesk.
Speakers at one of the UK’s biggest music conferences expose how digital opportunities are being missed by both musicians and their distributors.
Drilling down on research on the business phases of pandemic recovery and how data plus AI-powered automation is critical to many post-pandemic business strategies.
From CRM to ERP to productivity vendor? How Zoho Workplace fits into their future of work - and their stance against work surveillance
Zoho shook up some more enterprise software categories with their recent Zoho Workplace announcements. During recent interviews, I pursued how these moves fit into Zoho's stance against work surveillance - and why this debate matters to a remote workforce.
A safe return to the workplace means pulling data in from multiple systems via APIs, says Mulesoft's Ian Fairclough.
The 'biggest cash cow there is' - the potential (or threat) of DNA profiling as part of organizational HCM
While employee monitoring is nothing new, advances in DNA profiling raise the stakes immeasurably without care being taken.
Software AG hits its Q2 mark as customers respond to accelerated change. We speak with CEO Sanjay Brahmawar
Software AG or 'SAG' as it is affectionately known among the analyst community is in a period of transition and resurgence. It's Q2 FY 2020 results speak to its progress. What's fueling that? We caught up with CEO Sanjay Brahmawar.
The construction sector is an old one that's set in its ways in many respects, but COVID-19 has accelerated recognition of the potential for technology to deliver a better way of operating.
A recent announcement by StoreOne prompts a look at the broader market for Intel Optane memory as an enterprise storage tier.
At Workfront Leap 2020, bold predictions were made about the future of work. But there was also a flurry of product news. To sort it out, I got three members of Workfront's team on a post-event debrief.
Workfront Leap 2020 - will Chief Work Officers take their place alongside CIOs and CMOs? Customers share their remote collaboration stories
Are we ready for Chief Work Officers? And what is the criteria to earn such a title? As Workfront Leap 2020 kicked off, I looked into those questions. A customer story from CenturyLink brought the art of remote team productivity into focus.
Trust me - I'm an employer! How the tech-enabled return to the workplace will pivot on a basic human concern - trust
The success or otherwise of a mass return to the workplace will depend on trust levels between employer and employee as much as on tech solutions. But what is trust?