Zoom loses Five9 - leaves the cloud contact center business open to innovative alternatives
The failure of Zoom’s Five9 acquisition has implications on its strategy and for that of a competitor with a similar vision and plans.
Productivity
Why Appian bought Lana Labs – to get workflows right quicker
Berlin-based Lana Labs has made a name for itself in the world of Process Mining, which has prompted low-code workflow specialist Appian to spot its potential to be the alter ego, the second half of a complementary pair with its own, growing workflow tools.
Google readies Workspace for hybrid world of work
Google announces new features and devices designed to facilitate hybrid workplaces in organizations.
Broadband Britain can be done, but it needs to stop being so damn difficult to achieve
A need for speed that's finally been met - but it took over a decade to achieve it and only then by bypassing the major providers in search of a solution. This can't go on for Broadband Britain.
Connected Everything – how, why and what's the next course?
Only connect? Let's have lunch to discuss, says Salesforce's Peter Coffee.
Delight should be easy - here’s how!
"People will never forget how you made them feel." Applying Maya Angelou's wisdom to today's businesses. Freshworks Prakash Ramamurthy explains how.
Salesforce Live - ensuring customer transparency at insurance claims firm Sedgwick Repair Solutions
Sedgwick Repair Solutions uses Salesforce to bring transparency to the insurance claims process.
What is the office actually good for? Questioning workplace myths as the return-to-office debate heats up
Why is culture-building dependent on water coolers? Is the centralized office a failure of imagination, or the key to sparking collaboration amongst Zoom-fatigued workers? Here's a roundup of Big Tech return-to-office news - and my own twist on the future of work.
Can low-code ERP free SaaS from the vanilla constraints of ERP standardization? Acumatica's Ali Jani says yes
No-code and low-code are riding the hype train - and low-code ERP is on deck. But what is the underlying value we're after here? And how are such benefits achieved? Acumatica's Ali Jani sees a way out of the cloud ERP standardization dilemma. Time to dig in.
A passage from India as tech firms up their footprint in Brexit Britain
A UK/India Enhanced Trade Partnership is a positive development, but there's still work to do on a full free trade deal.
Mapping out Halfords digital transformation road trip - a lengthy journey through e-commerce, data integration, cloud telephony and ERP
Halfords has been engaged on a long-running digital transformation program that takes in Salesforce, SAP, 8x8 and Microsoft.
Adobe Summit 2021 - the marketing system of record takes center stage, but what do customers think?
Adobe Summit 2021 day one was loaded with content, but one topic surged into my view: the marketing system of record. But why this term, and why now? More importantly, what do customers have to say?
It takes a village - how retailer Furniture Village furnished customer experience during COVID via live chat with Salesforce
Furniture Village used Commerce Cloud as a platform to keep business up-and-running during COVID lockdowns when its physical stores were shuttered.
