How Slack swarming and reacji boost premier support at Zendesk
Of course Zendesk uses its own products to support its top customers - but Slack plays a big role too in co-ordinating the team's work
Archive: Collaboration sharing and digital productivity
Tone of voice - how not to sound like everyone else
Why how you say something matters as much as what you say in marketing.
Boston Red Sox steal first base with unified communications system
Integration and innovation are the big benefits for the Major League Baseball team
If active audience listening isn’t on your to-do list, it should be
Listen up - active audience listening can boost marketing campaigns.
3 big trends join up: XaaS + digital teamwork + frictionless enterprise
Three interconnected trends join forces to shape business transformation - XaaS, digital teamwork and frictionless enterprise
Box - the one source of truth for content in the SaaS enterprise?
CEO Aaron Levie gave a convincing pitch to a room full of CIOs in London this week, followed by a press Q&A, on why Box solves a problem for the frictionless enterprise.
Stringing together new digital credentials at Vera Bradley
Vera Bradley's $75 million purchase of Pura Vida is a savvy digital move.
Reuters grim warning - trust on the wane as 'platform power' undermines traditional media in a 'Fake News' world
A grim assessment via Reuters Digital News report.
Community Management at 10 - a conversation with Rachel Happe
The 10th annual Community Management survey provides plenty of reasons to be optimistic - and plenty of challenges
Asking the right questions in an omni-channel retail world - New Look searches for the right answers
Entering its second half century, New Look is searching for the right answers about its customers to predict their buying trends.
Dropbox CEO Drew Houston on its new mission to sync your work (2/2)
In part 2 of an exclusive diginomica interview, Dropbox CEO Drew Houston responds to our questions on the company's new mission to sync your work
Dropbox CEO Drew Houston on its new mission to sync your work (1/2)
In part one of an exclusive interview with diginomica, Dropbox CEO Drew Houston explains the company's new mission to sync your work, not just your files
GDPR's impact on privacy rights - the good, the bad and the downright complacent
GDPR awareness needs to grow and that's going to take time.