Confident Dropbox pleases markets, but what about customers?
Dropbox pleased investors with a share buyback and plans to squeeze operating costs, but there was little clarity for customers in its Q4 earnings report
Archive: Collaboration sharing and digital productivity
Be My Eyes view Twilio to help people with visual impairments navigate everyday tasks
The promise of faster connection times and more stable calls persuaded mobile app creators to switch to a new video communications platform.
Coronavirus takes its toll on Apple and Alibaba - and they won't be the last
Apple has pulled guidance and Alibaba is bracing itself for problems. How much economic damage will the Coronavirus cause before the crisis is contained?
Europe's legislators deliver emphatic 'Non!' to Facebook's vision of self-serving internet regulation
Regulate me, says Facebook's Mark Zuckerberg, and here's how. You've got to be kidding, say Europe's legislators.
Zuckerberg says Facebook is part newspaper, part telco - hybrid or mutant?
Not a publisher, not quite a telco, but definitely in need of regulation...
How Deliveroo uses Slack to speed teamwork and tame app sprawl
Deliveroo uses Slack and Google to co-ordinate teamwork across a fast-growing distributed organization that spans 13 countries
Everyone thinks they are a content marketer, so what's a marketer to do?
Content marketing works great - until it doesn't. One big problem: when stakeholders aren't pulled into the creation process. A recent survey reveals the barriers to B2B content; here's my review.
Personal productivity 2020 - Slack and Microsoft Teams didn't ruin work - but they didn't fix work either
We're in the era of messaging disillusionment. Slack, Teams et al didn't solve our productivity problems. But we can't squander this year hoping for a better tool to come along. In that spirit, here's my zen of personal productivity for 2020.
Intercom aims to make online business personal - even with chatbots
A survey from fast-growing online chat provider Intercom shows businesses embracing chatbots for customer interactions - but must still keep it human
What people get wrong about digital transformation
Too many companies choose the wrong goalline, says New Relic's Buddy Brewer, but choosing the right business metrics for your customer KPIs can be a real game-changer.
New Relic's Lew Cirne - observability platforms aren't optional if software matters to you (as the Iowa Democratic Caucus just found out...)
If your organization takes its software seriously, then you need the kind of tech that New Relic has to offer, argues CEO Cirne on a bumpy day for the firm on Wall Street.
Social spending in 2020 is increasing, but is it the right move?
Despite the widening group of marketers who don’t believe social media marketing works, there are still just as many doubling down on it in 2020.
Facebook CEO Mark Zuckerberg's big ask - don't like me, understand me!
Mark Zuckerberg reckons Facebook has tried too hard to be liked. No more...