Asana bets on depth vs breadth of integrations for enterprise push
Asana has released tighter integration with teamwork leaders Atlassian, Microsoft Teams, Slack and Zoom as it targets enterprise buyers
Collaboration sharing and digital productivity
Hand sanitizer production? Salon support? No problem. How John Paul Mitchell Systems turned setbacks into a new way of working
The pandemic sent many beauty suppliers reeling. Not John Paul Mitchell Systems. They found a way to move into hand sanitizer production for essential workers. They also created their own salon stimulus program. On the back end, Workfront made an impact on remote work. Here's why.
Workplace VP Julien Codorniou on Facebook's enterprise-wide appeal and roadmap
Workplace from Facebook is building an impressive list of large customers - can it become their core platform for enterprise digital teamwork?
Closing the books remotely amid COVID, best practices emerge
Finance teams are learning how to close the books with a remote workforce. Workday's Philippa Lawrence identifies six steps towards a successful remote close.
Meeting employees where they are - ServiceNow integrates with Workplace from Facebook
Workflow vendor ServiceNow and enterprise collaboration tool Workplace from Facebook aim to reduce friction within the employee experience.
Ad hoc interactions in the age of virtual work - an unsolved problem
Research announced by an MIT team a few months ago into enabling ad hoc video meetings reveals that there are limited options ahead...
COVID and the contact center - how eBay's biggest re-commerce seller musicMagpie has become more efficient during the crisis
musicMagpie is an e-commerce success story, but the onset of COVID brought fresh challenges to how the firm ran its contact center operation. In the event, the crisis has in fact changed a lot for the better.
Taking the office out of office politics is empowering frontline workers
Shutting knowledge workers out of offices has only emphasized the shift in power to the frontline staff who deliver the customer experience
Creating a culture of inclusivity at Natwest through better collaboration
NatWest’s head of Unix engineering says agile principles and employee-led networks can help boost employee experiences.
Zendesk on WhatsApp and the rise of the omni-channel conversation
Zendesk unveils a tighter partnership with Facebook for WhatsApp messaging - what's the wider context for omni-channel customer engagement?
Adobe acquires Workfront, makes $1.5bn bet on work management - or does it?
Is Adobe's $1.5 billion acquisition of work management pioneer Workfront all about marketing or are their wider ambitions in play?
Pushing the limits of virtual collaboration - how ThoughtSpot used Zoom to drive the development of ThoughtSpot Cloud
Many companies underestimate how far online collaboration can go - not ThoughtSpot. Their story of building a major new product release - ThoughtSpot Cloud - via Zoom-based collaboration brings many lessons. Here's what I learned.
Dropbox delivers strong Q3 results - it’s now a “distributed team building for distributed teams”
Dropbox CEO Andrew Houston said that the company’s shift to ‘Virtual First’ is helping guide product development.
