Big Tech has been on the defensive lately, and for good reason. What was once perceived as a way to foster democracy has given way to algorithmic dystopia. But Facebook's algorithmic dangers are tied to an ad-server-based model we must dismantle. Rant time.
SAP starts 2021 with a refreshed executive board. What does this mean and why does it matter?
Users will be able to present their COVID-19 vaccination records via digital wallet - but ethical questions will likely arise in response.
Saying 'I do' to a unified customer experience - The Knot Worldwide looks to personalised marketing as COVID disrupts wedding plans
The $100 billion a year US wedding industry has been severely disrupted by COVID restrictions. That's created personalisation challenges for The Knot that it's addressing via Salesforce Marketing Cloud.
First VMware’s COO resigned to take up the role of CEO at Nutanix, rapidly followed by a lawsuit for breach of contract and fiduciary duty; then the CEO left to join Intel as its new boss. The bigger questions in both cases are the same – what might be the eventual result?
Walmart was one of the omni-channel retail winners in 2020 as it adapted to changing consumer demands triggered by COVID. Chief Customer Officer Janey Whiteside discusses what comes next.
How an AI service won me over by becoming an AI platform - the Otter.ai machine learning transcription example
I'd had plenty of satirical fun at AI's expense. But AI has also changed my content workflow. Here's how an AI service can become an AI platform, overcome glitches, and achieve a different level of user loyalty.
Salesforce Chief Medical Officer - ‘Organisations face a reckoning if they abuse data during COVID-19’
Dr. Ashwini Zenooz, Chief Medical Officer at Salesforce, talks us through the role technology should play during the COVID-19 pandemic.
Home Depot's 400,000 associates present an HR management challenge at the best of times, but once COVID struck, the complexities increased...
Cats Protection's catnip is hands-free re-homing in a time of COVID crisis.
Matt Taylor, Global VP for GTM Operations at ServiceNow, explains how digitisation plays a vital role in creating a sustainable business. And a sustainable business is a valuable business.
We spoke to Ujjwal Singh, Head of Product at Workplace from Facebook, about its enterprise digital teamwork strategy for the coming year