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Freshworks CRM for E-Commerce offers joined-up marketing, sales and support for online retail This article is sponsored by:

Freshworks integrates to Shopify, adds messaging and intelligent chatbots, and joins up e-commerce, marketing and customer service, in a new offering for online retailers.

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Please welcome Jessica Twentyman to the diginomica family This article is sponsored by:

Jessica Twentyman has agreed to becoming a diginomica contributing editor. We're thrilled because she has exactly the right set of qualities and experience we need and which we believe readers will appreciate. Please join us in welcoming her.

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