Stuart Lauchlan
Stuart Lauchlan has been tracking and commenting on the enterprise IT market for 31 years during which time he's managed to amuse, inform and irritate buy and sell side participants in equal and appropriate measure.
Stuart Lauchlan
Monday Morning Moan - lessons to be learned for government digital services delivery again (and again and again and again and again and...)
Government IT debacle shocker! Sadly, not really, but have we become brutalized into accepting failure as a key component of digital service delivery in government?
Footfall's coming home as Christmas shopping in the Vaccine Economy shapes up to be rather different
All we want for Christmas is...well, not to be thinking about it in July! But the retail reality is that planning ahead is critical. So what will the omni-Holiday experience for the Vaccine Economy look like this year?
'Our strategy is working!' - SAP CEO Klein points to RISE adoption and S/4 HANA Cloud growth
SAP turns in growth for Q2, but shares slip on outlook.
Qualtrics experiences the benefits of the single life as full year revenue forecast is upped
Qualtrics delivers some upbeat numbers for Q2 to take Wall Street pleasantly by surprise.
Monday Morning Moan - when Irish eyes are smiling, there are some taxing problems for Washington and Brussels
Global harmony on minimum tax levels made for a lovely G7 photoshoot, but Ireland's not playing ball...here we go!
ServiceMax finds the path to its next phase with its Salesforce relationship along for the ride
ServiceMax goes public, with its relationship with Salesforce coming up time and again as the pitch is made for this latest evolution of the field service giant.
Rail Delivery Group finds Salesforce just the ticket as its platform to keep analytics and integration on track
The COVID crisis provided an unexpected opportunity for RDG to pause for thought about how it wanted to shape its data analytics and integration approach.
Salesforce Live - ensuring customer transparency at insurance claims firm Sedgewick Repair Solutions
Sedgewick Repair Solutions uses Salesforce to bring transparency to the insurance claims process.
Salesforce Live - rebranding for a Netflix-style data-driven customer experience at Abrdn
A major rebrand to Abrdn is only part of the insurance giant's customer experience ambitions.
The new world of grocery shopping - online and big warehouses, according to Ocado
Ocado faces up to the post-COVID world and expects online to be a winner.
Salesforce Live - bringing the 'Uber' consumer experience to professional services at elite law firm Freshfields
Taking an Uber to the office is a brilliant customer experience for Freshfields Louis Roman. The trick now is to replicate that in professional services at an elite global law firm.
Salesforce Live - the skills challenge ahead for the Vaccine Economy
COVID has led to massive digital transformation acceleration. It's also exposed the digital skills gap all the more painfully.
The ‘Great Uncertainty’ is over; here comes the ‘Greater Uncertainty’ - omni-channel retail’s relationship with the post-COVID consumer
The unprecedented impact of COVID on the retail sector may be easing up, but what lies ahead for retailers and their relationships with post-pandemic consumers?
