Water utility Severn Trent is on an ongoing journey to overhaul the way it keeps in touch with customers, with WhatsApp emerging as the contact channel of choice.
Role reversal - how HMRC's IT team delivered the systems to allow the UK taxman to hand out money during COVID
The UK's tax authority flipped its mission on its head and handed out money to people during the COVID crisis, but that needed a major collaborative effort to get the underlying IT systems in place.
The high price of Brexit - the £1.6 billion cost of the UK not securing a data adequacy deal with the EU (and it impacts US firms as well)
The UK and the EU have yet to reach an adequacy agreement that will keep data flowing to and from one another - and that's something that ought to concern US firms based in Brexit Britain.
The virus that stole Christmas? Omni-channel retail faces its toughest stress test as Black Friday kicks off the COVID Holidays season
Black Friday looms and with it comes the biggest test for retail in an already overwhelmingly turbulent year. Are major omni-channel retailers ready to cope with the COVID Holidays?
Digital growth slips at Macy's as CEO asks what's the difference between 'essential' and 'non-essential' retail?
Don't shut my stores! Macy's CEO Jeff Gennette's plea around essential and non-essential retail as digital growth slows down in the third quarter.
The COVID crisis continues to cast a shadow, but Workday's momentum is still in evidence with some big HCM and Financials customer wins in a strong third quarter.
Salesforce data finds new tech becomes top priority for financial services sector as COVID drives consumer behavior shift
The shift to digital and online in the financial services industry is being driven by consumer antipathy to handling money.
Target hits the Holidays season with $6.5 billion in digital sales to date this year - and the busiest online quarter to come
Target got its omni-channel transformation act in gear a long time ago - and it's paying off in spades on the back of the COVID crisis.
Happy Holidays! Walmart heads into Black Friday on the back of 79% e-commerce growth (but still chalks up an online loss)
Walmart's e-commerce growth is impressive and its new Plus offering is set to take on Amazon Prime - Happy Holidays ahead?
COVID and the contact center - how eBay's biggest re-commerce seller musicMagpie has become more efficient during the crisis
musicMagpie is an e-commerce success story, but the onset of COVID brought fresh challenges to how the firm ran its contact center operation. In the event, the crisis has in fact changed a lot for the better.
How Marks & Spencer plans to double down on digital to compete with online pureplays and survive the COVID crisis
M&S is a UK retail heritage brand that's had its omni-channel transformational ups and downs in recent years, but there's an added vim in the air as it doubles down on digital to get through the COVID crisis.
Post-pandemic, how can we reshape the world of work into a more positive model?
Career progression, leaps of faith and 'imposter syndrome' - two women of color share their experiences of fashion tech
Two female leaders from the world of retail tech share their stories of breaking into and thriving in a fast-moving sector.