Sumair Dutta - VP of Product Marketing, ServiceMax

In his role as VP of Product Marketing, Sumair Dutta helps shape ServiceMax messaging and positioning to support customers and prospects. He is a thought leader in the field service and service management spaces and has conducted numerous research projects in field service, customer support and business strategy. He brings more than 15 years of experience in studying, analyzing and guiding field service organizations, first at the Aberdeen Group and most recently as the Chief Customer Officer at The Service Council.

Articles by Sumair Dutta

Customer demands are driving change in the design of field service This article is sponsored by: ServiceMaxLogo-PrimaryBlueGreen

As customers increasingly demand remote service, how are organizations responding? Sumair Dutta breaks down the three key points from ServiceMax's latest field service research, and what this means for technicians.

Hand touching Maintenance and repair about assistance and servicing of equipments. © greenbutterfly - Shutterstock
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Here's how manufacturers are taking the first step into outcome-based services This article is sponsored by: ServiceMaxLogo-PrimaryBlueGreen

For many manufacturing organizations, there isn’t an explicit demand for outcome-based services - but the tide is turning. Sumair Dutta of ServiceMax shares how and where customers are looking to their manufacturing and service partners for outcomes.

Innovative contemporary smart industry: product design, automated production line, delivery and distribution with people, robots and machinery, industry 4.0 concept © elenabsl - Shutterstock
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Technicians are concerned about the future of field service. Are we listening? This article is sponsored by: ServiceMaxLogo-PrimaryBlueGreen

Sumair Dutta of ServiceMax considers an important question of employee engagement - technicians are well-positioned when it comes to the future of field service. Are we actively seeking and valuing their opinions?

Female technician listening to field service colleague at industrial factory © TMLsPhotoG - Shutterstock
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The evolution of the asset - why connected industrial equipment is crucial This article is sponsored by: ServiceMaxLogo-PrimaryBlueGreen

The pandemic exposed the inefficiencies that can arise from legacy equipment and a lack of asset connectivity. ServiceMax's Sumair Dutta explains what organizations need to do to realize real value from their services.

Industrial technology concept and factory automation concept © metamorworks - Shutterstock
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Orange to green - using a Customer Distress Index to strengthen proactive support This article is sponsored by: ServiceMaxLogo-PrimaryBlueGreen

Resolving issues proactively is an essential part of field service management. Sumair Dutta of ServiceMax takes a deep dive into creating a Customer Distress Index

White attention sign inside yellow binary tunnel on orange background © 42pixels - Shutterstock
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Humanity in the time of crisis - five steps for service leaders during COVID-19 This article is sponsored by: ServiceMaxLogo-PrimaryBlueGreen

Despite the COVID-19 shutdown, essential equipment still needs attention. Sumair Dutta of ServiceMax outlines five priorities for service leaders during this time

Female technician checks machine wearing protective mask against Covid-19 © M2020 - shutterstock
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