Resolving issues proactively is an essential part of field service management. Sumair Dutta of ServiceMax takes a deep dive into creating a Customer Distress Index
Despite the COVID-19 shutdown, essential equipment still needs attention. Sumair Dutta of ServiceMax outlines five priorities for service leaders during this time
Service plays a crucial role in the success of digital initiatives, writes Sumair Dutta of ServiceMax. Here are his five takeaways from last month's Field Service Medical conference
Three steps to focus on for field service leadership.
Customer-led learnings are the best as they come from real-world experience. Six top tips here courtesy of Sumair Dutta.