Sumair Dutta is Industry Analyst and Senior Director of the Global Customer Transformation Team. In his role, Sumair works closely with ServiceMax customers to maximize the results from their business and digital transformation journeys. He works closely with leaders of service businesses to define and shape their service vision while working hand in hand with implementation teams to execute on established service plans. Regarded as a thought leader in field service and service management, he has conducted numerous research projects in the areas of field service, customer support, and business strategy. He brings over 15 years of experience in studying, analyzing, and guiding field service organizations, first at the Aberdeen Group and most recently as the Chief Customer Officer at The Service Council.

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