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Sumair Dutta - VP of Product Marketing, ServiceMax

In his role as VP of Product Marketing, Sumair Dutta helps shape ServiceMax messaging and positioning to support customers and prospects. He is a thought leader in the field service and service management spaces and has conducted numerous research projects in field service, customer support and business strategy. He brings more than 15 years of experience in studying, analyzing and guiding field service organizations, first at the Aberdeen Group and most recently as the Chief Customer Officer at The Service Council.

Articles by Sumair Dutta

Here's how manufacturers are taking the first step into outcome-based services This article is sponsored by: ServiceMax logo © ServiceMax

For many manufacturing organizations, there isn’t an explicit demand for outcome-based services - but the tide is turning. Sumair Dutta of ServiceMax shares how and where customers are looking to their manufacturing and service partners for outcomes.

Innovative contemporary smart industry: product design, automated production line, delivery and distribution with people, robots and machinery, industry 4.0 concept © elenabsl - Shutterstock
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