

Phil Wainewright
Cisco updates AppDynamics for observability as enterprises move to the cloud
Observability is all the rage at the moment and Cisco business unit AppDynamics has upgraded its application performance monitoring platform accordingly
Facebook Workplace continues enterprise push with 80,000-seat rollout at BT
UK telecoms giant BT becomes the latest global business to roll out Facebook Workplace to enable enterprise-wide internal communications and collaboration
FinancialForce offers a 'Business 360' view into customer engagement
Role-specific workspaces are a highlight of FinancialForce's Fall release - customer Flexo Concepts reveals how they help support customer engagement
Zoomtopia 2020 - Zoom becomes a platform, for apps and for paid meetings
At the opening of its annual Zoomtopia event, Zoom unveils OnZoom for hosting paid online events and becomes an app platform with the launch of Zapps
Twilio buys into CDP market with $3.2 billion Segment acquisition
With its acquisition of CDP pureplay Segment, Twilio cements its position as the API-centric platform to challenge the traditional CRM giants on customer engagement
Frontiers 2020 - Slack low-code workflow plugs in enterprise apps
At the opening of this year's virtual Slack Frontiers, the digital teamwork vendor adds new integrations to connect enterprise applications into its low-code workflow builder
Tibco adapts to the dawn of a post-office world with Slack at the core
Business integration vendor Tibco has adapted quickly to new patterns of work outside the office, with Slack playing a major role
Workfront outlines its maturity model for automating work
Work management vendor Workfront has developed a maturity model for work automation that maps to how it sees digital teamwork evolving in the enterprise
Signal 2020 - Twilio expands its platform for building unique customer experiences
This year's Signal sees Twilio expand its support for video, frontline workers, integration and IoT as organizations look to rapidly build out digital customer experiences
Oracle Live 2020 - the ongoing transition to a more customer-centric organization
At Oracle Live, the vendor shared examples of its journey to a more customer-centric organization typical of the SaaS industry
Zoho, the tech company that's going back to the land
Business software provider Zoho believes cloud technology can unlock a rural revival - and is turning offices into farms as it puts its vision into practice
Microsoft floods Ignite with a surge of new Teams features
Collaboration app Microsoft Teams dominated much of the news at today's Inspire virtual event with a torrent of announcements
From road warrior to video warrior - Salesforce Meetings aids virtual selling
As former road warriors switch to video meetings for sales calls due to COVID-19 lockdown, the new Salesforce Meetings fronts a set of tools to enhance virtual selling