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Genie, the new data layer in the Salesforce platform that makes application silos disappear This article is sponsored by:

Genie, the new data layer launched at last week's Dreamforce, marks a step change in the Salesforce platform, but is it a step towards a more composable architecture?

Genie engineers (l-r) Muralidhar Krishnapasad,  Steve Fisher, Rahul Auradkar 2022-09-20
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Clara Shih, Salesforce Service Cloud CEO, on bringing personalization to customer service This article is sponsored by:

An exclusive interview with Clara Shih, CEO of Service Cloud, discusses the need for personalization in customer service as well as increasing adoption of AI, AR and video.

Clara Shih, CEO, Salesforce Service Cloud - screengrab from Meet call
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Workday Rising 2022 - introducing a skills-based approach to talent at Merck and RBS This article is sponsored by:

There's a growing move in HR towards a skills-based approach to workforce talent. At Workday Rising this week, Merck and RBS discussed their first steps to harness skills.

Decision intersection business people © Rawpixel.com - Fotolia.com
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Frictionless Enterprise - the Tierless Architecture of composable IT This article is sponsored by:

Returning to our series on the journey to Frictionless Enterprise, Phil Wainewright maps the emergence of Tierless Architecture and what it means for how IT teams engage with business colleagues.

Tierless digital architecture - engagement functions resources - via diginomica.com
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Netlify adds edge transformation to help brands deliver personalization at scale This article is sponsored by:

Jamstack pioneer Netlify emphasizes growing enterprise adoption with the release last week of new technologies to help deliver personalization at scale.

Matt Biilmann, CEO, Netlify - Zoom screengrab
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