In part 2 of an exclusive diginomica interview, Dropbox CEO Drew Houston responds to our questions on the company's new mission to sync your work
In part one of an exclusive interview with diginomica, Dropbox CEO Drew Houston explains the company's new mission to sync your work, not just your files
Recognizing the ongoing convergence of sales and service, Zendesk today packages the two together in Duet, along with new chatbot and self-service content features
What is the coherence economy and how does it fit with a frictionless enterprise worldview? Phil Wainewright reflects on his podcast discussion with MuleSoft CTO Uri Sarid
Precision manufacturer Doncasters has built a 'special cloud' of custom applications on the Salesforce platform to automate crucial processes in delivering customer orders
HSBC is coming to the end of an award-winning, 'largest in history' global HR transformation project involving 275,000 people worldwide on SAP SuccessFactors HCM and payroll
Rolling out across 180 countries meant delivering SuccessFactors in kiosks in some cases, but the big challenge for tobacco company BAT was bringing line managers on board
Salesforce follows the maxim of eating your own dog food as it adds new analytics, AI and community functions to its AppExchange partners in its ecosystem
With the acquisition of conversational messaging hub Smooch, Zendesk connects its Sunshine CRM and CX platform into the mobile consumer experience
Now that Unit4 has put a microservices-based cloud platform in place, new CEO Mike Ettling wants the company to run like a cloud business
Putting SAP mobile access in the hands of field workers at US Sugar has meant equipment issues get resolved faster, with bottom-line impact
BMW has seen a big improvement in customer satisfaction by using Qualtrics to enable a more responsive customer experience - but will it save the industry?
With experience management in focus at this year's Sapphire, SAP outlines how it aims to change the partner experience