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As VP of Product, Conversations, Mike Gozzo leads vision and strategy for Zendesk’s conversational products and initiatives. He was previously a co-founder of omnichannel messaging platform Smooch, where he served as head of product & CTO before joining Zendesk through the acquisition of Smooch in 2019. His first venture, Appifier (2011), a venture-backed SaaS platform that brought web publishers to life on mobile phones and tablets, was acquired in late 2013.

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