Mike Gozzo - author at diginomica

As VP of Product, Conversations, Mike Gozzo leads vision and strategy for Zendesk’s conversational products and initiatives. He was previously a co-founder of omnichannel messaging platform Smooch, where he served as head of product & CTO before joining Zendesk through the acquisition of Smooch in 2019. His first venture, Appifier (2011), a venture-backed SaaS platform that brought web publishers to life on mobile phones and tablets, was acquired in late 2013.

Articles by Mike Gozzo

CRM is about more than management - it’s conversations This article is sponsored by:

Another term has hit the CX landscape. But conversational CRM is far more than a buzzword. Mike Gozzo of Zendesk shows why it’s a series of concrete innovations that change how we think about sales and service, and how we measure success.

People carryng speech bubble icons sitting in a row, CRM conversation concept © Rawpixel.com - Shutterstock

Group messaging means new opportunities for businesses - and new responsibilities This article is sponsored by:

Messaging has gone mainstream, but group messaging for businesses has many more pitfalls than your family group chat, warns Zendesk’s Mike Gozzo

Instant messaging symbols with hand pointing over work team © geralt - Pixabay