As VP of Product, Conversations, Mike Gozzo leads vision and strategy for Zendesk’s conversational products and initiatives. He was previously a co-founder of omnichannel messaging platform Smooch, where he served as head of product & CTO before joining Zendesk through the acquisition of Smooch in 2019. His first venture, Appifier (2011), a venture-backed SaaS platform that brought web publishers to life on mobile phones and tablets, was acquired in late 2013.

Articles by Mike Gozzo

CRM is about more than management - it’s conversations This article is sponsored by: Zendesk logo transparent 250x150px

Another term has hit the CX landscape. But conversational CRM is far more than a buzzword. Mike Gozzo of Zendesk shows why it’s a series of concrete innovations that change how we think about sales and service, and how we measure success.

People carryng speech bubble icons sitting in a row, CRM conversation concept © - Shutterstock
Read more about CRM is about more than management - it’s conversations
A grey colored placeholder image