As Group Chief Operating Officer at IFS, Michael Ouissi brings together all of the company’s customer-facing operations from sales to consulting and support and customer success, alongside his responsibility for commercial strategy and revenue generation. Prior to joining IFS, he spent over a decade at Software AG, most recently as a member of the Group Executive Board for Customer Engagement Excellence. His diverse executive background includes roles as financial controller, regional and global commercial director, head of key account management and regional managing director.

Articles by Michael Ouissi

At your service - how manufacturing is embracing the global shift towards servitization This article is sponsored by: IFS logo

Michael Ouissi of IFS looks at why smart manufacturers no longer consider maintenance and servicing a ‘necessary evil’ but rather a means to enhance customer relationships and increase revenue.

People working with Hi-Tech technology system control in servitized connected factory workflow, infographic of industry 4.0 concept © Hangouts Vector Pro - Shutterstock
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Humanization – fueling customer service today and in the future This article is sponsored by: IFS logo

Knowing what customers really want and need - the good, the bad, and the ugly - is critically important for service improvement. But businesses need to take it a step further to make it count. Michael Ouissi of IFS makes the case.

Electrical and instrument operator calibrate level transmitter at offshore oil and gas wellhead remote platform, Onsite service worker. © Oil and Gas Photographer - Shutterstock
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Where physical meets digital – how digital twins are unearthing new insights for asset-intensive organizations This article is sponsored by: IFS logo

Digital twins can increase predictability of future maintenance of mission-critical, high-cost, and often complex assets, thereby lowering risk for organizations in asset-intensive industries. Michael Ouissi, Chief Customer Officer, IFS, examines the value for three such industries.

digital twin concept machine learning © local_doctor - Shutterstock
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How will electric utilities survive? By truly embracing service This article is sponsored by: IFS logo

The old utility model is under threat, says Michael Ouissi of IFS. Electric utility companies can fight back by doing what they were always designed to do - provide a service, and a unified customer experience.

Electric utilities supply chain manager showing renewable energy industry concept for alternative generation sources © LeoWolfert - Shutterstock
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Don’t let IT systems stop manufacturing going circular This article is sponsored by: IFS logo

Manufacturing is going through a sea change of reducing landfill and reusing raw materials. Michael Ouissi shares in-the-trenches insights from an IFS customer and analysts on why manufacturers will evolve to master new business and logistical disciplines for the circular economy.

Manufacturing - metalworking on lathe grinder with flying sparks © Vadim Ratnikov - shutterstock
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How Cimcorp is breaking down silos to give its customers an exceptional moment of service This article is sponsored by: IFS logo

Cimcorp's moment of service is founded on breaking down silos to bring together data and value for its customers. Michael Ouissi of IFS explores the pressure points along the road to servitization

Cimcorp Dream Factory with tires in gantry © Esa Kyyrö
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How Al Rabie brought IT and business together to weather a changing beverage market during pandemic conditions This article is sponsored by: IFS logo

Never mind COVID-19, a sugar tax changed the business landscape for drinks manufacturers – but an ERP upgrade helped change the dynamics, writes Michael Ouissi of IFS

Al Rabie drink donated to schools © Al Rabie website.jpg
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Customers explain the market logic behind surging investment in digital transformation This article is sponsored by: IFS logo

Despite the impact of the COVID-19 pandemic, surveys suggest customers are investing more in digital transformation. Michael Ouissi of IFS examines why.

Miniature work team connects cable to laptop © Montri Thipsorn - shutterstock
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