Consumer wellbeing and sentiment are reshaping CX
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Businesses are unprepared for customer emotions, writes Matthias Goehler of Zendesk. Here is how AI-driven technology can turn the tide of customer sentiment.
Matthias Goehler
Articles by Matthias Goehler
Consumer wellbeing and sentiment are reshaping CX This article is sponsored by:
The four trends to shape customer experience in 2023
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As organizations look for quick wins and shorter ROI timescales, where should they be devoting their energies when it comes to customer experience next year? Matthias Goehler of Zendesk looks at ways to get smart.
The race to shape customer engagement in the metaverse
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As companies navigate how to interact with customers in a new realm, analysts predict that one industry above all others will be a prominent force in the metaverse - customer support. Matthias Goehler of Zendesk looks at the details.
Is your service strategy fit for purpose in today’s economy of uncertainty?
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Customer service is higher priority than ever for business growth. Matthias Goehler of Zendesk outlines three ways to maximize personalization and quality to positively affect business performance this year.
Rethink CX to make 2022 the year of resilience and growth
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Creating a great customer experience is a common goal for brands - Matthias Goehler of Zendesk explores what this really means and shares three areas where a new approach can be taken.
