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Matthias Göhler joined Zendesk in October 2021 as EMEA Chief Technology Officer. As a regional CTO, he leads the development of Zendesk´s vision for innovation in customer experience based on the needs of EMEA customers.

He is passionate about helping brands realize their goals for market-leading customer experiences that can build deeper customer relationships and brand loyalty. Matthias has more than 20 years of experience in technology and SaaS industries. He joined Zendesk from SAP where he spent the last 10+ years in their Customer Experience practice building up an industry portfolio for Customer Experience.

Prior to SAP, Matthias worked with Gemini Consulting with their strategy practice. Based in Mannheim, Germany, Matthias also volunteers his time as a coach for various start-ups and social projects.

Articles by Matthias Goehler

Video discussion - how the rapid evolution of digital technology and AI is changing the customer experience This article is sponsored by: Zendesk logo transparent 250x150px

In this video discussion, we hear from Zendesk's Matthias Goehler about the impact of fast-evolving digital technology, including AI, on customer experience and how businesses are adapting their CX strategies.

Screenshot of Zendesk discussion with Matthias Goehler of Zendesk and Phil Wainewright on CX and AI © Zendesk -
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