Matthias Goehler - author at diginomica

Matthias Göhler joined Zendesk in October 2021 as EMEA Chief Technology Officer. As a regional CTO, he leads the development of Zendesk´s vision for innovation in customer experience based on the needs of EMEA customers.

He is passionate about helping brands realize their goals for market-leading customer experiences that can build deeper customer relationships and brand loyalty. Matthias has more than 20 years of experience in technology and SaaS industries. He joined Zendesk from SAP where he spent the last 10+ years in their Customer Experience practice building up an industry portfolio for Customer Experience.

Prior to SAP, Matthias worked with Gemini Consulting with their strategy practice. Based in Mannheim, Germany, Matthias also volunteers his time as a coach for various start-ups and social projects.

Articles by Matthias Goehler

The race to shape customer engagement in the metaverse This article is sponsored by:

As companies navigate how to interact with customers in a new realm, analysts predict that one industry above all others will be a prominent force in the metaverse - customer support. Matthias Goehler of Zendesk looks at the details.

man holds a screen with an operator's emblem and icons for after-sales services. Customer satisfaction communication channel © U-STUDIOGRAPHY DD59 - Shutterstock

Is your service strategy fit for purpose in today’s economy of uncertainty? This article is sponsored by:

Customer service is higher priority than ever for business growth. Matthias Goehler of Zendesk outlines three ways to maximize personalization and quality to positively affect business performance this year.

The Customer Service Strategy Support Assistance Concept © RawPixel.com

Rethink CX to make 2022 the year of resilience and growth This article is sponsored by:

Creating a great customer experience is a common goal for brands - Matthias Goehler of Zendesk explores what this really means and shares three areas where a new approach can be taken.